Where do I stand legally with this?

Cryogenic

Cryogenic

Cryogenic

Associate
Joined
10 Jul 2007
Posts
933
I made several large trade orders last year with a large DIY store. They bill me every 2 months. I just received a bill for over a grand. I disputed it, as I have not ordered anything in months and they claim due to a delivery manifest error, they forgot to scan it last novemberish but they are not too sure.

I asked for proof of sig etc. and they are trying to look into but say it will take time to look through the records (3 weeks plus to date)

However, they say I still have to pay it. Payment is via direct debit. I honestly can't recall which shipment this belongs to if any as so many bags of sand, cement, and plasterboards whizzed past me all last year. I don't know which is which, or if it belongs to another customer. Advice?
 
As said, proof? How can they bill you for something and not show you what your actually being billed for?...

Don't suppose you have records on your end saying what you have brought over the past year etc? Such as paper work or invoices.
 
Robbie G said:
Mate, for someone that tells everyone else they're of questionable intelligence, you're not exactly the sharpest tool in the box. The OP says in the first line of his post that he's just received the bill.
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Haha so your right, I was skimming while eating :)
 
I would call trading standards first off, but if they have not charged you for something iirc there is not a lot you can do for it. But I would be expecting them to knock something off the bill as a good will gesture.
 
Good tips here, there is a purchase order number on the invoice but they have assigned that themselves. If I cancel the direct debit, they will just pass it to a debt recovery agency.

I don't have records on my end as I was just ordering stuff as and when, spent 40k or so last year. I will do some further investigation to find out where they claim to have delivered it etc. :)
 
Cryogenic said:
Good tips here, there is a purchase order number on the invoice but they have assigned that themselves. If I cancel the direct debit, they will just pass it to a debt recovery agency.

I don't have records on my end as I was just ordering stuff as and when, spent 40k or so last year. I will do some further investigation to find out where they claim to have delivered it etc. :)
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Sorry but how on earth can you not have record of what you have bought for your business? How do you do your tax returns if you dont have a statement of accounts showing what you have paid for? :confused:

Im self employed and if i dont get a receipt each time i do a dump my accountant goes on a rant and rave :p
 
Make sure you send them a recorded letter stating exactly the grounds on which you are disputing, as debt collectors will find court action harder if you have communicated properly. PS make sure you / your accountant have reconciled your purchase ledger with said supplier!
 
AtreuS said:
Sorry but how on earth can you not have record of what you have bought for your business? How do you do your tax returns if you dont have a statement of accounts showing what you have paid for? :confused:

Im self employed and if i dont get a receipt each time i do a dump my accountant goes on a rant and rave :p
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It was for renovation of a personal property not for business purposes. Though you are right, the trade card is normally for the business and logged.
 
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