Can I ask for money back

Killa_ken · 30 Oct 2008 at 09:26

Basically Cable internet has been down for the last week, guy came out, fixed it for about 3 hours. Broke again.

A) I hate **** cable.

B) Can I tell them I wont be paying for the week since I didn't receive the services Im paying for?

MooMoo444 · 30 Oct 2008 at 09:27

I doubt you can get money back, companies usually dont work like that. They might give you an extra week on your subcription or soemthing.

Streeteh · 30 Oct 2008 at 09:29

My cable went down for a weekend last year, i rang em up and complained as it was the weekend before coursework deadlines and their timing couldn't have been worse. They gave me that month half price.

z0mbi3 · 30 Oct 2008 at 09:32

MooMoo444 said:
I doubt you can get money back, companies usually dont work like that. They might give you an extra week on your subcription or soemthing.

I don't know about cable but BT have refunded me for time down in the past.

Killa_ken · 30 Oct 2008 at 09:34

I just dont think it's acceptable, Im paying for a service, If they dont provide the service then why should I pay.

V4NT0M · 30 Oct 2008 at 09:34

Ask them, I'm pretty sure that whatever contract you have with them will state you are paying them for a service, if you don't have that service you should not be paying for it.

lolwtfbbq · 30 Oct 2008 at 09:39

Same happened to me. Went down for a whole weekend.

Muffin` · 30 Oct 2008 at 09:40

Can I suggest a US forum where people would have the slightest knowledge of US contracts?

RDM · 30 Oct 2008 at 09:41

Killa_ken said:
I just dont think it's acceptable, Im paying for a service, If they dont provide the service then why should I pay.

The contract you have signed with them probably allows a certain amount of downtime. Check the T's and C's and then make a complaint.

G|mp · 30 Oct 2008 at 09:43

Muffin` said:
Can I suggest a US forum where people would have the slightest knowledge of US contracts?

Don't be silly, that would be common sense :rolleyes:

Dano · 30 Oct 2008 at 10:10

Call them and ask, is it really that hard?

K.C. Leblanc · 30 Oct 2008 at 23:44

Dano said:
Call them and ask, is it really that hard?

I have never known a company give an honest answer when asked can I refuse to pay you.

Ken, possession is 9 tenths of the law, if you can put them in a situation where they have to chase you for payment then you stand a good chance.

If however you're going to be looking for a refund, it might not be so easy.

Dano · 30 Oct 2008 at 23:49

Well I can only go on my experience with VM and everytime I have asked for compensation for non service they have been exceedingly forthcoming in reducing my bill the following month, which while not exactly a refund is almost as good as. Either way a simple phone call is all it takes to see what their stance is rather than asking random people the majority of whom live on a different continent whether it's viable or not.