Antec PSU - RMA advice

[andy_hubb]

Hi,

I bought an Antec NSK1300 ATX Cube Case with an included 300w PSU, nearly 2 years ago from Overclockers.

Just before the warranty expired, the PSU developed an annoying buzzing sound so I decided to RMA it.
3 months down the line and I've only just received word from Antec that the PSU can't be replaced and have received a refund for the PSU from Overclockers. Obviously this means that the case is now completely useless!

I was wondering if Antec are within their rights to do this or is there a legal obligation to provide me with a working product within the period of the warranty?

I know it’s a pretty random question but I'd appreciate any advice you guys can give me as its very annoying!

 

[fobose]

Thats a poor effort on Antecs part. I would send antec RMA department an email again and explain the situation. They are usually really good.

I thought all antec stuff had a 3 year warranty anyway?

 

[Deleted member 2277]

Antec are usually very good at RMA's, you should have RMA'ed the PC, then they would have refunded you the full amount.

 

[andy_hubb]

I would send antec RMA department an email again and explain the situation.

Ok, I will give them an email - but im not sure how much they will be able to help me as the RMA was delt with by the UK distributor - ENTA (as I though it would be easier than sending it to the Netherlands!).

and you are right, it is a 3 year warranty.

Antec are usually very good at RMA's, you should have RMA'ed the PC, then they would have refunded you the full amount.

Sorry im not sure I understand, I Rma'ed the case and they told me only to send the PSU.


Cheers for the replies

 

[drunkenmaster]

You said you've got a refund from overclockers, so I'm guessing the RMA went through them? to be fair its a catch 22, Antec sell LOTS of psu's and lots of psu's from cases, though its a complete pain to send cases all over and costs a heck of a lot and takes up space. At the place I worked we'd also have people just send the faulty PSU, wait till we had 20-30psu's smack them in a massive box and send them all in one go, in the meantime we'd sort the RMA's with Antec supplier and get replacements sent as needed and send those out.


Basically overclockers would most likely have thought Antec will simply give them a replacement, they've probably put it through as a psu only RMA, rather than a case + psu rma to save the effort. It can bite you in the behind though if Antec decide to refund, which they might do if they are out of stock at that time, or have discontinued it, as far as they would know its a PSU only RMA so a refund is fine. However Overclockers, assuming it was with them should have realised and have sorted it out with you, probably asking for the case from you while sending out a new case + psu, or more likely whip the psu out and send it out.


Its overclockers fault but I would have done the same, its because, for various reasons, Antec are SO reliable with RMA's you can in almost every situation just send out a replacement PSU knowing Antec will give you no trouble at all. I have no idea why Overclockers took so long, at the old place we would replace from stock and put the new psu from Antec ready to sell, they never send out fixed psu's, again we'd send them out from stock as Antec are so good we never had issues. Even in these situations a call to Antec should have sorted out the situation, its lazy on their end to not have sorted it out when it went wrong, how they went about it at first though is understandable, completely.

Phone OCUK and tell them you expect it to be fixed and that you need the psu or the case is useless. If they can't get a psu its down to them to provide a replacement or, really whatever you want in this situation.

A call to Antec might sort you out quicker tbh and get you more help. If you love the case, they have no retail psu replacements anymore they will probably have a "spare" lying around somewhere they wouldn't normally send out to customers as a new retail item. Whatever happens, Antec rock and they should hook you up no problem.

 

[Jokester]

Yeah phone or webnote the shop please.