BT Customer Service

LiE · 14 Nov 2008 at 15:36

Do they have an England call center? I can't stand 1 more phone call to the india call center, it's driving me mad.

peterattheboro · 14 Nov 2008 at 15:39

Apparently not as they've just axed about 10,000 people from England

Prophet · 14 Nov 2008 at 15:42

Quick to the internetz!

Man requests none foreign call centre operative!

Prepare to lose your job you fiend!!!!1111oneone

LiE · 14 Nov 2008 at 15:44

Anyone had experience switching from BT to a competitor? I can't deal with BT anymore.

Craig321 · 14 Nov 2008 at 15:46

msm722 said:
Do they have an England call center? I can't stand 1 more phone call to the india call center, it's driving me mad.

Nope they don't. We've spent hours and hours on the phone to BT to try get our problems sorted, but all we get is the Indian call centre who can't understand our problems. Everything would be so much easier if we could talk to an English speaking person who at least knows a little past the script that they're given.

LiE · 14 Nov 2008 at 15:47

This is my problem

I think I'll give talk talk a call. Anyone have problems with them?

"andy" · 14 Nov 2008 at 15:48

theyve got a few new ones in newcastle

probably as hard to understand as indians mind

LiE · 14 Nov 2008 at 15:49

True. Can't be as bad though.

mattheman · 14 Nov 2008 at 15:53

msm722 said:
Anyone had experience switching from BT to a competitor? I can't deal with BT anymore.

Moved to talk talk because of BTs polices on billing and off shore CS, how ever they still are asking me for payment and said they'll contact debt collectors.

I keep telling them i'm no longer with BT but talk talk. Moved over to talktalk 2 weeks into my new billing, but they still want the full 3 months doh, let them send in the debt collectors i'll sue bt aswell. btw i dont have a 1 year contract with BT so i could leave at anytime.

rz30 · 14 Nov 2008 at 15:53

Slave labour..

shauncr91 · 14 Nov 2008 at 15:54

msm722 said:
This is my problem

I think I'll give talk talk a call. Anyone have problems with them?

I was with Talk Talk for around 5 months. During that period I probably had about 1 week worth of stable internet in the evenings. It was offline more than it was on. I would quite honestly rather have dial up than Talk Talk.

And this wasn't just with my connection either, spoke to dozens of other customers all over the country and pretty much all of them experienced the same thing. What I believe they did was make really good packages at cheap prices, so lots of people went with them, and they could in no way keep up with the demand.

Avoid like the plague.

mattheman · 14 Nov 2008 at 15:54

msm722 said:
This is my problem

I think I'll give talk talk a call. Anyone have problems with them?

So far so good, keeps finger crossed, the last straw was BTs processing fee to pay them money.

mattheman · 14 Nov 2008 at 15:55

shauncr91 said:
I was with Talk Talk for around 5 months. During that period I probably had about 1 week worth of stable internet in the evenings. It was offline more than it was on. I would quite honestly rather have dial up than Talk Talk.

And this wasn't just with my connection either, spoke to dozens of other customers all over the country and pretty much all of them experienced the same thing.

Avoid like the plague.

i just have talk talk phone line not internet, my isp is bethere.

Knubje · 14 Nov 2008 at 15:56

The fact that you put the words "BT" and "Customer Service" in the same sentence really shows how naive you are

LiE · 14 Nov 2008 at 15:58

Yes they fail, very hard.

I think I'll go with talk talk.

Scottland · 14 Nov 2008 at 16:05

If it's for telephony then there are very few ways you can speak to someone in the UK, and unfortunately the senior management are under the illusion that people are happy dealing with offshore call centres.

LiE · 14 Nov 2008 at 16:12

By far the worst customer service I've ever had the displeasure of speaking to.