BFG Manufacturer's Warranty RMA Service... Those cheeky ****s

Ac1dh0u$3. · 16 Nov 2008 at 21:19

oh yea, didnt think... hope they sort it out for you

Mr Paul · 19 Nov 2008 at 11:52

Any news matey?

Langlest · 19 Nov 2008 at 11:53

any news from bfg yet? :confused:

edit: looks like me and Mr Paul both decided to ask at the same time

Joe_P · 19 Nov 2008 at 11:57

arc@css said:
1. Don't let it go...persistence
2. Most importantly...be nice - you're more likely to get what you need.

+1.

Heofz · 19 Nov 2008 at 17:45

arc@css said:
1. Don't let it go...persistence
2. Most importantly...be nice - you're more likely to get what you need.

By all means... well agreed :cool:

Mr Paul said:
Any news matey?

Langlest said:
any news from bfg yet?

Yep, got an email yesterday night but I've been really busy; handed in 2 3rd year uni courseworks today and I have had a total of 3 hours sleep since Saturday night

Anyways, here it is:

BFG Support said:
Dear Heofz, We are showing a different serial number that shipped compared to the one that we received. We can create another rma for you to ensure you get the correct clock speeds. I do apologize for this mix up and I will look into how this happened.

Received: 2008-10-28 08:45:23 Received Model: GTX 280 OCX 1GB PCIE
Received Serial: 0062708016799 Received Qty: 1
Received Tracking:
Shipped: 2008-10-30 08:33:42 Shipped Model: GTX 280 OCX 1GB PCIE
Shipped Serial: 0063408000905 Shipped Qty:
Shipped Tracking: 1zy844586753201976

Thank you

Paul

I knew they'd bring up serial numbers, but honestly I'm sure that serial number sticker peels off like a fridge magnet.

Here's my reply I sent 10 minutes ago... I hope all will be sorted soon:

Heofz said:
Hi Paul,

Thanks for your reply.

By the looks of it, the black serial number sticker does look like it could easily be peeled off and switched for a different one, but regardless at this stage, I'm happy to move on...

If you create a new RMA that would be great, but as I mentioned, can you please arrange collection of this one I have here? Or perhaps even a direct exchange? I paid £8.25 postage to send back my card and I don't think it would be fair that I fork out yet another £8.25 due to a mistake that wasn't my own.

Also, I was wondering if I could ask: What is BFG's policy regarding RMA shipment cost reimbursement to customers?

Kind regards,

Heofz

Nice and friendly

Langlest · 19 Nov 2008 at 17:52

Heofz said:
Nice and friendly

thats always the best way to play it because getting irate with them will only cause delays

Jeff.Kozlowski · 19 Nov 2008 at 22:49

My name is Jeff from BFG Technologies and I basically oversee all of our technical support. If you want, you can send me your contact details to [email protected] and I can follow this RMA for you and ensure that you get a working product that is clocked correctly. We can also discuss collection options.

Thank you for bringing this to our attention and I apologize for any inconvenience this may have caused you.

Deluxe1 · 19 Nov 2008 at 22:53

Nice to see BFG reaching out.

Mr Paul · 19 Nov 2008 at 23:07

Nice, hopefully all will go smooth. Let us know

Jeff.Kozlowski · 20 Nov 2008 at 15:47

Heofz,

I have replied to your email with the details about the replacement. Please let me know if you have any questions or concerns.

=VTA=MANFACE · 20 Nov 2008 at 19:06

Nice one Jeff !

GSDog · 20 Nov 2008 at 22:16

Wow, now that's good service!

Welcome to the forums Jeff.

Helios1234 · 20 Nov 2008 at 22:18

BFG are awesome, they might be the reason I get a gtx260 over an ati card now.

Bito · 20 Nov 2008 at 23:06

That is the sort of response ALL manufacturers who VALUE their customers should take.
Well done Jeff !

Heofz · 20 Nov 2008 at 23:29

Bito said:
That is the sort of response ALL manufacturers who VALUE their customers should take.
Well done Jeff !

Indeed, if only all companies did similar

Jeff has promised for my card to be collected and replaced, with a request to especially test to make sure mine is perfect before the replacement is sent.

Good result overall, so long as it follows through of course :cool:

PhillyDee · 20 Nov 2008 at 23:35

Heofz said:
Indeed, if only all companies did similar

Jeff has promised for my card to be collected and replaced, with a request to especially test to make sure mine is perfect before the replacement is sent.

Good result overall, so long as it follows through of course

Of course he did . . this is a public forum . . . .

Even so, it looked like it was getting sorted albeit a lot slower than the personal touch from Jeff (Ooh err . . . ). Always nice when a company goes the extra mile.

Nice one BFG.

JTrickle · 21 Nov 2008 at 01:02

N19h7m4r3 said:
Actually OCUK doesn't handle RMA's for a lot of products.
In this case you have to RMA directly to BFG, also it goes to Wales, not the US.

They are allowed to appoint a repair agent. In these cases its going to be the manufacturer themselves handing repair/replacement on behalf of OCUK.

Ezyryder · 21 Nov 2008 at 08:09

Jeff.Kozlowski said:
My name is Jeff from BFG Technologies and I basically oversee all of our technical support. If you want, you can send me your contact details to [email protected] and I can follow this RMA for you and ensure that you get a working product that is clocked correctly. We can also discuss collection options.

Thank you for bringing this to our attention and I apologize for any inconvenience this may have caused you.

Nice one!

HEADRAT · 21 Nov 2008 at 09:57

Jeff.Kozlowski said:
My name is Jeff from BFG Technologies

Excellent, really good to see costumer service like this

Nick1881 · 21 Nov 2008 at 12:22

Wow good work BFG, glad to see this is getting sorted.