All credit to Shures UK Customer Services.

Flibster

Flibster

Flibster

Man of Honour
Joined
18 Oct 2002
Posts
43,942
I had 2 sets of broken Shures.

1 set of E3C's where the right earpiece had an intermittent crackle.
1 set of SE530's where the cable for both earpieces had cracked and had revealed the copper wires underneath.

Phone up Wednesday and get RMA's for both.
Send them off special delivery that day.

Today at 10am there's a buzz at the door and there are 2 new sets of earphones for me.

All I sent off was the earpieces in the case they supply - no extras. I now have 2 new sets - literally what you'd get if you bought them.

Sadly, the E3C's are discontinued so as replacements they have sent SE210's... Hmmm. Not sure about that as a direct replacement myself. I'd have prefered the SE310's - but you had to pay for them as an upgrade - and these are just for the gym so they'll do.

But that damn good service anyway. Effectively turned them around in 24 hours. I know many companies that are MUCH worse than that.

A very happy customer who will continue to buy and recommend Shure earphones.

Simon/~Flibster
 
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I have nothing but praise for shure!
When i was in the USA last summer i bought a set of SE310's. The copper wiring inside was beginning to show, i phoned them up and they said just post it back and we will send you a new one. I only sent them the earphones in a padded envelope.

I sent it off, within 4 days i had a brand new pair of earphones, with the whole packaging.

I would definitely buy from Shure again! I fancy a pair of SE510's. Bit expensive though
 
there are the ocasional place that will let you try them, i know of somewhere in edinburgh that will. thats where i got to try the SE530's before i said screw the cost i want them (id say who but im not sure thats allowed on here)
 
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