Sky Broadband, speed advice
- Thread starter Gilly
- Start date
You on the LLU or Connect (BT) service?
I'm on 16Mb and being around 400 yards from the exchange get about 13Mb. No real problems in 18 months and I'm happy with them. When I originally signed up the LLU was full on my exchange so I went on the Connect then got upgraded. BT messed up the line transfer and that's been my only problem apart from when the DNS fell over for a day which was easily solved by using OpenDNS.
I'm on 16Mb and being around 400 yards from the exchange get about 13Mb. No real problems in 18 months and I'm happy with them. When I originally signed up the LLU was full on my exchange so I went on the Connect then got upgraded. BT messed up the line transfer and that's been my only problem apart from when the DNS fell over for a day which was easily solved by using OpenDNS.
if your only getting 480 downdtream and its in the TEST socket then CST will most likely raise it to bt escalations team as a possible line issue. Orthrow you a modem as they like to do. If they phone you and say they are sending you a modem. Grab any old modem and see if it syncs the same, it wont authenticate but will give sync speed. If its the same demand you get it raised and a possible ll4 or 5 engineer whatever they are calling them these days engineer to look at the line
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I get the same,
It says upto 8Mb connection, but that doesnt mean you will be downloading near 8Mb per second!!!!!!
You get the same?
I'm not talking about 400k/s downloads, I'm talking downstream.
That's about 25 or 30k/s in download terms. If that's what you're getting then what you're getting is crap
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8Mb connection means that the max you will be able to download at is 800Kbs, not 8 Megabytes per second.
So if its upto 8Mbs, and your getting 400Kbs or so, thats fine.
So if its upto 8Mbs, and your getting 400Kbs or so, thats fine.
You're not listening are you? I'm getting 400 kiloBITs a second, meaning a 25-30 kiloBYTE download.
I'm not getting 400k downloads, I'm getting 400k downstream. My connection wouldn't even be classed as broadband, it is midband.
It is not fine. It is not even close to fine. It is about as far from fine as you can get without it being dial-up.
I'm not getting 400k downloads, I'm getting 400k downstream. My connection wouldn't even be classed as broadband, it is midband.
It is not fine. It is not even close to fine. It is about as far from fine as you can get without it being dial-up.
Gilly - One thing I've just noticed is your earlier comment about unplugging the sky TV (suggesting there *are* phone
extensions) and later that there is no wiring to the front plate of the master socket (where extensions should be wired).
So unless the extension to the sky satellite box is itself plugged in to the master socket, there may be extension wiring in
the house that could still be a fator.
One of the reasons for testing at the test socket of the BT master socket is to try to rule this out - partly to diagnose the
fault, but also to prevent the householder being liable for BT diagnosing a line fault that ends up not being in their
equipment.
Just a thought but if you have got permanently wired phone extensions round the house, I'd suggest you at least find
out who would be liable and what the costs might be if BT get involved. If the extension wiring predates the installation of
the master socket then it may still be BT's problem.
HTH.
extensions) and later that there is no wiring to the front plate of the master socket (where extensions should be wired).
So unless the extension to the sky satellite box is itself plugged in to the master socket, there may be extension wiring in
the house that could still be a fator.
One of the reasons for testing at the test socket of the BT master socket is to try to rule this out - partly to diagnose the
fault, but also to prevent the householder being liable for BT diagnosing a line fault that ends up not being in their
equipment.
Just a thought but if you have got permanently wired phone extensions round the house, I'd suggest you at least find
out who would be liable and what the costs might be if BT get involved. If the extension wiring predates the installation of
the master socket then it may still be BT's problem.
HTH.
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Gilly means 400kilobits a second, rather than 400kilobytes a second, though whether it's downloads or downstream is an irrelevance.
If you're at the master socket with no extensions, there isn't much more you can do. With a 63dB attenuation, you're a long way from the exchange, your line has a chunk of aluminium in it or something's very broken. Either way, it's up to Sky to push BT to do something about it and it's up to Sky if they cancel the contract.
In fairness, you didn't say bits or bytes, just threw the letter b around.
If you're at the master socket with no extensions, there isn't much more you can do. With a 63dB attenuation, you're a long way from the exchange, your line has a chunk of aluminium in it or something's very broken. Either way, it's up to Sky to push BT to do something about it and it's up to Sky if they cancel the contract.
In fairness, you didn't say bits or bytes, just threw the letter b around.
There's wiring for Sky going into the master socket. It's not very good wiring, but it's not connected through the front plate.
I'm 1.5 miles from the exchange by road. I figured wiring would usually follow that route.
As I understood it downstream would always be shown in bits reported by the router, and I'd mentioned getting actual download speeds of 25-30k.
I'm 1.5 miles from the exchange by road. I figured wiring would usually follow that route.
As I understood it downstream would always be shown in bits reported by the router, and I'd mentioned getting actual download speeds of 25-30k.
Sky shouldn't have been wiring anything other than to the faceplate.
I'd suggest trying to pull it without breaking anything (or try disconnecting it from the Sky box if you haven't already), and I wouldn't be surprised if you discover your attenuation drops through the floor.
I'd suggest trying to pull it without breaking anything (or try disconnecting it from the Sky box if you haven't already), and I wouldn't be surprised if you discover your attenuation drops through the floor.
By not connected through the front plate I meant it goes into another small socket rather than directly into the box.
Master socket > filter > modem and sky TV connections > phone
During this period the phone and TV have been disconnected.
When the TV is connected the router drops out completely.
Master socket > filter > modem and sky TV connections > phone
During this period the phone and TV have been disconnected.
When the TV is connected the router drops out completely.
OK - the following page shows a piccie of the NTE5 master socket. Assuming yours is the same then you'll see that there are only the 'A' and 'B' terminals on the fixed part of the socket which are meant to be for the incoming bt wires. It's possible that your extension to your sky decoder box have been wired to these instead of terminals 2 & 5 of the removable front part. (Normal phone extensions also need terminal 3 for ringing, but the sky tv box wouldn't need this).
http://www.wppltd.demon.co.uk/WPP/Wiring/UK_telephone/uk_telephone.html
If you're feeling confident to do it, and assuming I've correctly guessed what's been done, you could move the extension wires to where they should be and then try again using the test socket. Strictly speaking only bt ought to do wiring to the back of the master socket though. You'd need a punchdown tool for the IDC connector (available from diy sheds) or a bit of innovation with a screwdriver.
Edit: just seen what's been happening while I took my time typing this - looks like you can ignore most of it!
http://www.wppltd.demon.co.uk/WPP/Wiring/UK_telephone/uk_telephone.html
If you're feeling confident to do it, and assuming I've correctly guessed what's been done, you could move the extension wires to where they should be and then try again using the test socket. Strictly speaking only bt ought to do wiring to the back of the master socket though. You'd need a punchdown tool for the IDC connector (available from diy sheds) or a bit of innovation with a screwdriver.
Edit: just seen what's been happening while I took my time typing this - looks like you can ignore most of it!
You got it sorted yet.
I was checking mine after reading this and i'm 0.6 miles from the exchange and have an attenuation of 22.5 with speeds BT say are 6.2mb/s.
I generally get 7.2mb/s between 12am and 4pm though.
Then it drops like a bomb between 6pm and 11pm.
I was checking mine after reading this and i'm 0.6 miles from the exchange and have an attenuation of 22.5 with speeds BT say are 6.2mb/s.
I generally get 7.2mb/s between 12am and 4pm though.
Then it drops like a bomb between 6pm and 11pm.