Did I get ripped off by skate shop?

spiki

spiki

spiki

Associate
Joined
18 Oct 2005
Posts
917
I received an order from a well known skate website last week. I bought two sweaters which retailed at £25 each but on offer as two for £40 and a tee-shirt reduced from £15 to £5 when you spent over a certain amount. They offer a 30 days returns policy and I rang today to confirm returning one sweater and the t-shirt.

This is the thing I think is questionable. I was told by customer services that I would only be getting a £15 refund on the sweater since I could no longer avail of the 2 for £40 offer since I was returning one. The sweater I was keeping she told me now cost £25! I expected to receive a £20 refund for the sweater.

I know this maybe seems trivial but I felt they have also taken their pound of flesh with the postage I was charged. For "small" orders 48hr delivery to NI was £5. On the day the order shipped I received a call and said that the item was not small and postage would now cost £10! When it eventually arrived it came in an A4 type plastic delivery bag - not exactly a large, bulky, heavy package.

Just curious for your views. Oh yeah, no returns label included either - cost another £3.50 to return first class! Arghhh.
 
not sure what the law would say, but your technically only buying one sweater arent you? i dont ersonally think you should should come out of this with one sweater for the price of £20 if they retail at £25, otherwise everybody would be doing it. buy one get one freee for example, then sending one back and expecting a full refund on it.
 
You are only getting £15 back because by returning one you are not taking advantage of the 2 for £40 offer.

Currently the sweater is £25, so £40-£25 = £15

Which is your refund.

If you got £20 refund then you would've have cheated round the offer and got a single sweater at a lower price.
 
No threats or anything like that. I think buy one get one free is different. I wasn't expecting a £25 refund - that would be unreasonable but rather just what I paid originally - £20. Not sure I want to name them but they are based in Derby. Just left a sour taste since similar online shops are so helpful & uncomplicated etc such as Hardcloud. Anyone I have dealt with there has been really sound.
 
spiki said:
No threats or anything like that. I think buy one get one free is different. I wasn't expecting a £25 refund - that would be unreasonable but rather just what I paid originally - £20. Not sure I want to name them but they are based in Derby. Just left a sour taste since similar online shops are so helpful & uncomplicated etc such as Hardcloud. Anyone I have dealt with there has been really sound.
Click to expand...

it isnt different, its the same principal. Try buy one get one half price then. what you ended up paying is £25 - the price of one - plus postage. they were spot on. the cost of the postage is ridiculous but thats another issue.
 
Pretty common practice. I see nothing wrong with it. Why should you get the cheaper price when your not taking the offer anymore
 
They should give you £20 back.

I used to work in high street fashion that offered various "2 fors" and if a customer returned an item they got a return for the "2 for" value and not the RRP (i.w 2 x £6 T shirts for £10, a refund / exchange on 1 would warrent a £5 return not £6).

However this could change from firm to firm
 
montymint said:
They should give you £20 back.

I used to work in high street fashion that offered various "2 fors" and if a customer returned an item they got a return for the "2 for" value and not the RRP (i.w 2 x £6 T shirts for £10, a refund / exchange on 1 would warrent a £5 return not £6).

However this could change from firm to firm
Click to expand...

That's what I would have thought but its not clear on their returns policy on the site
 
You must log in or register to reply here.
Back
Top Bottom