do ocuk test all rma cpu's?

gareth170 · 16 Jan 2009 at 18:18

if someone bought a cpu from ocuk then afew days later found it had problems, e.g bad/poor cores, can the person rma it to ocuk and get a replacemeant without being questioned?

do ocuk test all rma cpu's that is within the first 7 days of buying it?

Cob · 16 Jan 2009 at 18:59

I'm pretty sure they'll test any RMA's, no matter how much time has passed.

What's up with the CPU? Faulty CPU's are very rare.

Yewen · 16 Jan 2009 at 19:01

We test all CPUs returned to us unless there is physical damage that would risk the hardware we used to test the chip.

If the chip was not in a reasonable condition we would send it back to the customer.

gareth170 · 16 Jan 2009 at 19:08

Cob said:
I'm pretty sure they'll test any RMA's, no matter how much time has passed.

What's up with the CPU? Faulty CPU's are very rare.

it as poor core/s. also it gets blue screens at stock. also the ocing it doesn't like. i know its not a ram,psu,motherboard issue because my old 9850 works perfectly

gareth170 · 16 Jan 2009 at 19:11

Yewen said:
We test all CPUs returned to us unless there is physical damage that would risk the hardware we used to test the chip.

If the chip was not in a reasonable condition we would send it back to the customer.

do u replace them if they have poor cores?

MeatLoaf · 16 Jan 2009 at 19:11

You cant really RMA because it wont overclock, however if its unstable at stock then you could maybe RMA it

gareth170 · 16 Jan 2009 at 19:16

MeatLoaf said:
You cant really RMA because it wont overclock, however if its unstable at stock then you could maybe RMA it

i know that but i thought im in my rights that i can send it back and get a replacemeant within 7days of buying it if im not happy with it ?

MeatLoaf · 16 Jan 2009 at 19:20

gareth170 said:
i know that but i thought im in my rights that i can send it back and get a replacemeant within 7days of buying it if im not happy with it ?

Yes i think so under the DSR

DigitalReaper · 16 Jan 2009 at 19:22

You will be responsible for the return shipping though, and they won't refund the original shipping either.

gareth170 · 16 Jan 2009 at 19:23

MeatLoaf said:
Yes i think so under the DSR

that what i thought.. i only had it 3days.

gareth170 · 16 Jan 2009 at 19:24

DigitalReaper said:
You will be responsible for the return shipping though, and they won't refund the original shipping either.

i don't mind that.

gareth170 · 16 Jan 2009 at 19:26

so Yewen is this right?

Rroff · 16 Jan 2009 at 19:28

Don't think strictly the DSR covers retail packaged CPUs - tho most companies will accept them back.

Yewen · 16 Jan 2009 at 19:49

gareth170 said:
so Yewen is this right?

We will take it back within 7 days under your rights (Distance Selling Act) but if you are going to go through all the chips in our warehouse because they won't overclock we will frown upon it.

gareth170 · 16 Jan 2009 at 19:56

Yewen said:
We will take it back within 7 days under your rights (Distance Selling Act) but if you are going to go through all the chips in our warehouse because they won't overclock we will frown upon it.

no mate. i wouldn't do that. it just that this chip is very poor.

Cobertizo · 16 Jan 2009 at 20:51

gareth170 said:
i know its not a ram,psu,motherboard issue because my old 9850 works perfectly

Perhaps a silly question, but as you haven't explicitly mentioned it, are you sure it's not a cooling issue?

gareth170 · 16 Jan 2009 at 20:55

Cobertizo said:
Perhaps a silly question, but as you haven't explicitly mentioned it, are you sure it's not a cooling issue?

nope, its 26-28c idle, 35-37c under load

Van Diemen · 16 Jan 2009 at 21:15

Can you elaborate on "the chip is poor".

Duke · 16 Jan 2009 at 21:16

Sorry if I'm being stupid, but what exactly is the problem with the chip? Does it fail prime / stability tests at stock or something?

ChrisLX200 · 16 Jan 2009 at 21:22

people sometimes overclock beyond the specs of the chip, increasing voltages perhaps which can wreck it, how does OcUK deal with that if it's then sent back for RMA?