Early Upgrade? Early april fools, more like..

Morthoseth · 15 Jan 2009 at 23:45

So, i'd been told by T-Mobile i could upgrade early if i went into the shop today, this is about two or three months earlier than it should be, fair enough - i thought, this should be simple and it wont cost me a great deal.

Now to start the story, if i was a completely new customer i could purchase a contract, get a G1 for £30/18 months, working out at around £540 for the eighteen months.

I'm actually on a £37.50 contract, yet was told they would set up a new one - which i would have to pay ALONGSIDE my current deal, so that would be £67.50 per month, and that my upgrade allowance wanst all ready, so i'd have to pay £179.99 for the handset!

So, if i'm a new customer... i get the phone for an effective £540

If i'm a customer who's been with them a while, i get the £540, £112.50 for the rest of this contract and £179.99 for the handset, which is around £830.

What logic does this follow, surely the guy made a mistake, or am i the one thinking wrong?

Mr Jones · 15 Jan 2009 at 23:52

T-Mobile mucked me around when I wanted to upgrade last December, I ditched them and went Orange. Just wait till your contract is actually on the last month (or 2 months) before enquiring. Better success that way but for a 36months straight customer, they've lost me because they refuse to give me an Omnia for free due to their "festive season" upgrades.

daveski · 18 Jan 2009 at 20:42

Tmobile were the same with me, said I could have an early upgrade but you have to pay for any decent phones. Got to wait till the 6th March for my "proper" upgrade.

Begbie · 19 Jan 2009 at 00:53

I phoned them the other day and only given a new customer offers. Told them to xc it, although going to phone them back and go on there £20 a month offer with no contract untill I have the time to sort a new phone out.

"andy" · 19 Jan 2009 at 01:22

all companies seem to do things like this. everytime my mums contract is nearly up they try and scam her into a crap phone and a crap deal untill me or my brothers get on the phone and tell them we are not idiots

Begbie · 19 Jan 2009 at 01:30

"andy" said:
all companies seem to do things like this. everytime my mums contract is nearly up they try and scam her into a crap phone and a crap deal untill me or my brothers get on the phone and tell them we are not idiots

I thought they would have budged but nope my account got xc