a competitors return policy. is this illegal?

Seems a bit grey. What effect does this have on the return of, for example, a faulty graphics card that goes wrong 14 months after purchase?
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Well if the two parties cannot decide then it goes to court and a judge decides. That's how the legal system works in this country.

A lot of companies just take the '12 months' thing, but it has no legal basis.
 
Ok, thanks. Seems like a potential minefield if the company and consumer can't decide on who should return an item. I'd imagine a lot of larger companies would just take it to avoid hassle, but smaller ones can be a bit more tough.
 
alexhull24 said:
Ok, thanks. Seems like a potential minefield if the company and consumer can't decide on who should return an item. I'd imagine a lot of larger companies would just take it to avoid hassle, but smaller ones can be a bit more tough.
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you contract is with the retailer, generally they can not force you to go direct to the manufacturer
 
alexhull24 said:
Ok, thanks. Seems like a potential minefield if the company and consumer can't decide on who should return an item. I'd imagine a lot of larger companies would just take it to avoid hassle, but smaller ones can be a bit more tough.
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You've hit the nail on the head, though however tough any retailer is, they must comply to the law, no matter what they try and tell you.

Suggest using this template letter to send to the retailer's General Manager or Customer Services Manager : http://www.consumerdirect.gov.uk/after_you_buy/making-complaint/template-letters/sale_of_goods_act/
 
RockLobster said:
Of course it is. Now explain to him how he is going to prove that the fault wasn't inherent if he needs to return the goods after 6 months. My advice to him is buy somewhere else.
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Wether the fault was inherent or not it doesn't change the fact his contract is with the retailer
 
I got a full refund for a laptop that broke after 13 months and didn't need to provide any proof that the fault was or wasn't inherent.
 
Energize said:
You have upto 6 years from the date of purchase to return an item for repair, for computer stuff anyway, as that would be considered reasonable for something that expensive.
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Lets take a motherboard for example.
No motherboard manufactuer is going to accept a repair/replacement on a motherboard say 3 years after purchase, let alone 6.

I don't think you'd find a court in the land that would side with the end user on such a thing if it ever did go to court.
 
I run a business and I pass on all warranty repairs of laptops etc to the manufacturers after 28 days, I have also been on the other end with Overclockers where my BFG card died with 2 months and I had to RMA it with BFG. On a side note from my HP server training, if you buy a HP server it comes with 3 years warranty, if however you replace or add a brand new hard drive it only has 90 days warranty UNLESS the server is still in warranty and it has to the end of that.
 
Don't forget the important point that the SOGA covers for inherant faults (ie faults present at time of purchase) only, and that after the first six months, the onus is on the consumer to prove the fault was inherant (as opposed to the retailer to prove that it wasn't).
 
let me give u a scenario.

say i purchased a xbox 360 from this competitor. it is widely known that the rrod is a common fault. u could possibly argue that it was inherrent.

now say this xbox rrod after 6 months and the retailer told me to deal direct with microsoft. i appreciate dealing direct would probably get things sorted quicker but could i refuse and insist that the retailer sorted it for me?
 
Nodiggidy123 said:
let me give u a scenario.

say i purchased a xbox 360 from this competitor. it is widely known that the rrod is a common fault. u could possibly argue that it was inherrent.

now say this xbox rrod after 6 months and the retailer told me to deal direct with microsoft. i appreciate dealing direct would probably get things sorted quicker but could i refuse and insist that the retailer sorted it for me?
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The retailer would still have to sort it for you, if thats the way you wanted to deal with it, but with it being over 6 months old, and if they were not interested in good customer relations, they could insist that you prove the goods are faulty, by means of an indpendant engineers report or simmilar.
 
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