Warranty with firm that's gone bust...

Chong Warrior · 1 Feb 2009 at 16:23

Where do I stand legally with this?

Basically bought a Panasonic plasma TV with 5 Year warranty from EmpireDirect who have gone bust. It's developed a fault with the inputs on back. I phoned Panasonic and they say take it to Martin Dawes, who are the closest to me locally but I'll need receipt. I can't find the receipt.

I know the guy from EmpireDirect who I bought it off and I know my details were on their system as I took a friend in to buy the same TV, only about 6 weeks ago and asked them to do the same package deal they did for me.

My TV is 6 months old. Is it really as easy for them to get out of this 5 year warranty as me not having receipt?

VaderDSL · 1 Feb 2009 at 16:24

Can you get proof of purchase from your bank? i.e. on a statement?

Gilly · 1 Feb 2009 at 16:25

Don't statutory rights state that a receipt isn't required? I wonder if you could use a bank statement as proof of purchase.

Chong Warrior · 1 Feb 2009 at 16:27

I paid cash.

I'd have been fine if the fault had developed a few weeks ago as I know they had all the details of the sale on their system. Now that's gone I'm not sure of my rights in this one?

arknor · 1 Feb 2009 at 16:29

tell panasonic to stop beeing tight they can tell from the serial number when the tv was built.

any proof of purchase can be used though like a bank statement as gilly says above.

Dolph · 1 Feb 2009 at 16:31

Gilly said:
Don't statutory rights state that a receipt isn't required? I wonder if you could use a bank statement as proof of purchase.

Statutory rights lie with the retailer though, not the manufacturer.

The manufacturers warranty is in addition to your statutory rights.

Redgie · 1 Feb 2009 at 16:34

Provide alternative proof of purcshase and you should be fine, reciepts aren't the only way

Burnsy2023 · 1 Feb 2009 at 16:35

Chong Warrior said:
I paid cash.

I still can't fathom why anyone would make such a big purchase in cash rather than plastic.

Redgie · 1 Feb 2009 at 16:38

Depends how you handle your money, any money on my card is for savings as it's in my bank. I only spend the cash I have, it's a good way of making sure you don't buy random stuff and go into money you know you shouldn't

VaderDSL · 1 Feb 2009 at 16:40

Redgie said:
Depends how you handle your money, any money on my card is for savings as it's in my bank. I only spend the cash I have, it's a good way of making sure you don't buy random stuff and go into money you know you shouldn't

But you can have multiple accounts, have one you can't access with a card for saving and have one you purchase from, that way you're covered on your credit card/debit card against fraud etc. and you can always retrieve receipts if needed like in this case.

I have a credit card I use to make big purchases which I pay off, I have a savings account and a debit account and card with not much in

Chong Warrior · 1 Feb 2009 at 16:46

I usually do but a series of events lead to me paying cash, funny looking back and so typical how everything has panned out.

Usually pay on card but it was almost maxed at that moment.
Just done a job at the weekend and paid cash.
Owed money from brother who also paid me cash same day - So I went and blew it all on a big plasma, matching stand, surround sound kit, etc. Impulse buys dontcha love em!

Hindsight is a great thing but didn't give it any thought buying from such a big retailer? I had the cash and could take it there and then for a v.good price. The world hadn't gone into financial meltdown just yet lol! Also didn't exactly plan on losing receipt either...

VaderDSL · 1 Feb 2009 at 16:47

no worries, either way you have rights for a refund/repair/exchange

Chong Warrior · 1 Feb 2009 at 16:49

This is what I wanted to hear

My thinking is the TV had only just come out as it's a brand new model so it's impossible for it to be more than 12 months old anyway!

So I can say this to them then and have some kind of leg to stand on??

mangobreeder · 1 Feb 2009 at 16:50

Gilly said:
Don't statutory rights state that a receipt isn't required? I wonder if you could use a bank statement as proof of purchase.

No,you dont need a receipt,just proof of purchase, for which a bank statement is satisfactory

Muban · 1 Feb 2009 at 16:52

Did you by any chance fill in your product registration at least? Often that will have a lot of the details they need.

Chong Warrior · 1 Feb 2009 at 16:55

No but I did find the form when looking for the receipt!

platinum87 · 1 Feb 2009 at 16:57

Burnsy2023 said:
I still can't fathom why anyone would make such a big purchase in cash rather than plastic.

so its harder to trace

Burnsy2023 · 1 Feb 2009 at 16:59

platinum87 said:
so its harder to trace

Ahh yes, I'm sure your gangsta homies need to keep all of their purchases from da copz :rolleyes:

Dangerous Dave · 1 Feb 2009 at 16:59

I've had a Panasonic TV repaired under warranty, they said I needed the receipt which I had however the repair company took the TV without asking for it. I asked if they wanted to see it and they said the serial number was enough. I would speak to the repair company and explain the situation I am sure under the circumstances they will be happy to help you.

big_white_dog84 · 1 Feb 2009 at 17:33

Forget all the receipt stuff...your TV has broken within a reasonable time and therefore under the sale of goods act you are entitled to a repair or refund....the 5 year extended warranty you probably paid through the nose for is irrelevant.
However I fear you will have to contact the firm's administrators and join a long line of creditors.