Courier musings

Feek · 23 Feb 2009 at 17:59

Darn you Fox, I read that as Courier Missions

mjt · 23 Feb 2009 at 18:00

Feek said:
Darn you Fox, I read that as Courier Missions

why do you refuse to post in verdana?

Trebuchet MS is nasty, and isnt typing /font] every time you post a bit tiresome?

Lopéz · 23 Feb 2009 at 18:00

Burnsy2023 said:
Why is it not feasible?

Have you ever been in an overnight parcel sortation hub or depot?

Feek · 23 Feb 2009 at 18:01

mjt said:
why do you refuse to post in verdana?

I post using a font I enjoy posting in.

[TW]Fox · 23 Feb 2009 at 18:04

drunkenmaster said:
You're sending a kids toy worth £5 to someone, its soft and cuddly the chances of it getting damaged are next to nothing, you can send it for £1 uninsured or £3 insured. Its better surely to have the option of sending it cheaper, than simply everything costing £3?

I am more thinking about couriers charging £10 to cover up to £250...

I'm not talking about paying a quid to send a £10k item and it getting lost. More you pay a tenner for a courier on a £200 item and if they lose it you can have 50 quid unless you paid them double..

mjt · 23 Feb 2009 at 18:06

bleh nm

Dj_Jestar · 23 Feb 2009 at 18:07

mjt said:
bleh nm

What an absolutely daft question that was.. but it made me laugh

mjt · 23 Feb 2009 at 18:09

yes, i misunderstood his point, i went up instead of down

Lopéz · 23 Feb 2009 at 18:14

[TW]Fox;13557126 said:
I am more thinking about couriers charging £10 to cover up to £250...

I'm not talking about paying a quid to send a £10k item and it getting lost. More you pay a tenner for a courier on a £200 item and if they lose it you can have 50 quid unless you paid them double..

Ours is done by weight - £15 per kilo in the event of a claim.
If you want it covering for more (maximum value of £15,000) you pay extra (£9 per consignment for non contract customers) but there are items like laptops, mobile phones, jewellery, objects d'art and so on, that we won't offer extra liability on.

BigglesPiP · 23 Feb 2009 at 18:20

Because if the insurance was free, the postage would cost more.

/thread.

philjohn · 23 Feb 2009 at 18:33

Burnsy2023 said:
Because fragile items can be broken without the courier being incompetent.

The way most couriers I've ever witnessed throw stuff around their van whilst looking for my package, I would refute that claim.

mjt · 23 Feb 2009 at 18:37

the best was when i had my monitor RMAd with Dell
the courier came with a package (a HD), and when i said it wasn't mine, he gave me a sheet of paper and then dropped the HD from chest height. he picked it up and we looked at each other for a second, and then went out to the van as if nothing had happened.

i'm glad it wasn't my HD

Burnsy2023 · 23 Feb 2009 at 18:49

philjohn said:
The way most couriers I've ever witnessed throw stuff around their van whilst looking for my package, I would refute that claim.

I'm not saying that incompetence doesn't break packages, I'm just saying that really fragile items can be broken no matter how careful you are.

POB · 23 Feb 2009 at 19:01

Why do we tolerate it with couriers?

They are businesses they can charge whatever they like.

You could apply your logic to nearly any business or service, you pay what they ask or don't buy it.

Get an account with them is it bothers you, send enough packets I'm sure they will negotiate a better rate.

[TW]Fox · 23 Feb 2009 at 19:04

POB said:
They are businesses they can charge whatever they like.

Legally speaking, I am not entirely sure you can limit your liability unless the customer pays an additional fee. But as nobody has taken it as far as court, there is no precident. You can't remove your responsibility for negligence.

Rich_L · 23 Feb 2009 at 19:09

Yes, if you really wanted to, you could go without insurance and subsequently try and sue the courier, including establishing whether they were guilty of negligence or whether the systems in place were sufficient, in order to recover the money. Bear in mind that the fact your parcel is lost/damaged does not in itself establish liability for negligence, but rather you'd have to establish that the company's processes were inherently unreasonable.

Alternatively, you could pay for insurance and avoid all that hassle

POB · 23 Feb 2009 at 19:27

[TW]Fox;13557627 said:
Legally speaking, I am not entirely sure you can limit your liability unless the customer pays an additional fee. But as nobody has taken it as far as court, there is no precident. You can't remove your responsibility for negligence.

I see, however don't you shoot yourself in the foot when you agree to give it to them and they ask its value?

If I say £10 for a £500 item then I guess the fault lies with me.

SB118 · 16 Mar 2009 at 21:28

I wonder how many of the parcels from this van had paid extra for insurance ... (these are the bits that were left!)

Driver said it was about 3 minutes from first smoke through the vents to the whole van going up. Fuel tank was melted into the tarmac :eek:

TaKeN · 16 Mar 2009 at 21:57

DHL?

[TW]Fox · 16 Mar 2009 at 22:03

This thread might well be coming back to bite me.

The courier delivered the package to the wrong address despite the fact it was clearly labelled on the box and the delivery was booked for the right address.

Sigh. And it seems I'll be out of pocket because I didn't pay EXTRA to insure MYSELF against this sort of complete ineptitude...