Me and the gf were out near york at the weekend, at a retail park which was quite out of the way so she could look at shoes/tops

, anyway because it was a fair way from anywhere we decided to have a meal there to save having to drive around looking for anywhere else, the only eatery there being Pizza Hut. Oh my god it was the most god awful experience ever, went something like this:
1)Queue to get in was half an hour not 15 mins like the guy told us
2)Wait for Starters was a further half an hour and they classed "salad" as a couple of slices of rubbery cheese and couple of slices of tomato
3) Waited for main course for another half an hour, then asked waiter if we had been forgotten about and waiter says not to worry he'll check.
4) ANOTHER half an hour later he comes back and says dreadfully sorry but they mustve got it mixed up as they have not made it yet (by this point im starting to get very annoyed)
5) After another half an hour wait pizza arrives.
6)Pizza tastes like what i imagine a Nettos own brand pizza would taste like, so i leave most of it
7)We get the meal for free which is the minimum i would expect as we have now wasted close to 3 hours in the hell-hole.
Truly THE worst eating experience i have ever had, is it always like this? If it is i really don't know how this crap chain survives.