Bethere Issues.

robjf

robjf

robjf

Soldato
Joined
31 Oct 2003
Posts
4,577
Location
Derby, UK
I have been with BE for about 3 months now and it has been quiet good up until now. over the last few days i have been constantly disconnected ( every few minutes tonight) and the speed is constantly low. For instance last night my router said it was connected at 170kbps!

What should be my first port of call. Anything i should try first before contacting Be?

Thanks.
 
Restart router
Re-plugging your ethernet ports
Change filter
etc etc etc,
then ring them up and shout as loud as you can!
 
You can log into the bethere website then go to member center and you can actually tweak you internet line yourself it’s a very very good feature, its down at the bottom of the page called profile change, set it to Optimise for reliability and leave it a few days and see if that fixes it :)

https://www.bethere.co.uk/memberhome.do
 
I am waiting for BE LLU to be enabled on our exchange, but I have read a lot of negative things about BE/O2 recently - have they gone down hill? Is it really as bad as some people say? Should I stick with Enta for now?
 
Scope said:
I am waiting for BE LLU to be enabled on our exchange, but I have read a lot of negative things about BE/O2 recently - have they gone down hill? Is it really as bad as some people say? Should I stick with Enta for now?
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Superb value for money, IMO you can’t get better spot on service for me :)
 
I've been with BE* for 2 years now and out of the two years i've had 4 issues which was solved pretty quickly. First issue was slow speed that affected a number of customer across the country (solved hours later) Second issue was last year when the major pipe in the docklands was severed which took aprox 2 - 3 days to completely fix. Third again a speed issue which was fixed the day after it occured and more recently this weekend, regardless of synd speed on router upload speed was faster than download speed. Again it affected quite a lot of customers throughout the country on BE* - Started at around 10am Saturday and was fixed hours later.

I cannot fault them tbh, every ISP has it down times and customers seem to shout, screem and jump soon as something happens like that. Other ISP's i've been on in the past (BT, Plusnet, Aquiss) take forever to fix (IMO) BE* on the other hand are straight to work on the job and to add the price of an *Upto 24mb line I can't see how anyone could complain, plus with no forced speed restrictions at any time of the day or night.
 
Glad to hear people are generally happy with BE.. I know companies will have problems from time to time, but I thought maybe the number of new customers would result in a bad service.

I know BE and O2 are using the same hardware, etc, but other than the slightly cheaper service from O2, probably different CS and 12 months contract, are there any differences between the 2?
 
be/o2 have admitted they are a bit oversubscribed but they are investing in new infrastructure, thats why the are slightly slower at peak times compared to before, but even with this they are much better/faster overall than other ISPs.
problems are fixed very quickly. the be/o2 dns servers can be a bit flakey from time to time, so set your backup dns to opendns or similar.
 
Scope said:
I am waiting for BE LLU to be enabled on our exchange, but I have read a lot of negative things about BE/O2 recently - have they gone down hill? Is it really as bad as some people say? Should I stick with Enta for now?
Click to expand...

A friend of mine has had issues with o2 for months, they don't seem to eager to fix the problem (150+ latency to any server in the uk). Something must be up with their routing; for example, some game servers tell you where players are connecting from when they join. They're never able to determine where he's located via IP though... just says unknown (or the best one I've seen recently on a L4D server: '<player> from a distant planet joined the game'). :p
 
robjf said:
I have been with BE for about 3 months now and it has been quiet good up until now. over the last few days i have been constantly disconnected ( every few minutes tonight) and the speed is constantly low. For instance last night my router said it was connected at 170kbps!

What should be my first port of call. Anything i should try first before contacting Be?

Thanks.
Click to expand...


Are you running off the master socket i.e no extensions connected and are you using your own router or the supplied one??
 
robjf said:
I have been with BE for about 3 months now and it has been quiet good up until now. over the last few days i have been constantly disconnected ( every few minutes tonight) and the speed is constantly low. For instance last night my router said it was connected at 170kbps!

What should be my first port of call. Anything i should try first before contacting Be?

Thanks.
Click to expand...


Where are you based? if it's anywhere around Bristol/Gloucester they have been having a load of problems lately, Be's hardware also seems to have problems more than other isp's as well, i was with AOL for three years without any problems but when i moved i chose to go with BE for a faster service and have had several disconnects every week since, and this is after having an openreach engineer out to remove all of the extensions inside my house and replace the master socket with a filtered one :(
 
Would recommend them. OK I had some problems getting decent speeds initially but its all fine now and their support is pretty quick to respond.
amkan13 said:
be/o2 have admitted they are a bit oversubscribed but they are investing in new infrastructure, thats why the are slightly slower at peak times compared to before, but even with this they are much better/faster overall than other ISPs.
problems are fixed very quickly. the be/o2 dns servers can be a bit flakey from time to time, so set your backup dns to opendns or similar.
Click to expand...
They took some exchanges in my area down on Tuesday morning to upgrade them. Getting an exact reason out of them as to what they were doing was harder than the proverbial blood from a stone. But I think they were upgrading them to increase capacity. :)
 
Part of the problem with Be is their front line support staff are in Bulgaria and their English is about as good as my Bulgarian.
 
my connection for past couple days has been constantly disconnecting,i keep getting the bebox thomson screen saying "your Adsl is down" then after a minute or two it will reconnect.I cannnot play anything on xboxlive because i just get connection interupted after about 30mins of playing
 
tolien said:
Part of the problem with Be is their front line support staff are in Bulgaria and their English is about as good as my Bulgarian.
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I concur, I've filled out 2 support queries or after support survey and each time I have put on, that I am an English citizen paying for an English ISP and thus I would like an English customer support agent when I ring them. Not some person with an heavy foreign accent and bad English. Nothing worse than trying to put an issue across and the agent not understanding and customer the same way too, saying 'What' several times over gets annoying after while.
 
Actually for me they've been fine - when i first connected up - I had troubloe with setting up wireless from the router - I rang them up at 1am - as was directed to what appeared to be a support centre in India - because we were tinkering about with using the main phoneline the guy actually rang me back up on my mobile number at Be's expense and was on that number for nearly 2 hours until he had totally sorted out my problem. I was dead impressed and have recommended the sdervice to various people none of which have had bad service so far. (Bracknell area)
 
I've had these exact same issues for a few weeks now. Reliability profile is what I changed to, but now my download speed has essentially been halved. :(

I changed my filter and the cable from the box to the telephone socket as well. The support staff member stated it's probably due to the wiring in the house. Which is utter rubbish since we've not had problems until recently.

Montegue said:
I concur, I've filled out 2 support queries or after support survey and each time I have put on, that I am an English citizen paying for an English ISP and thus I would like an English customer support agent when I ring them. Not some person with an heavy foreign accent and bad English. Nothing worse than trying to put an issue across and the agent not understanding and customer the same way too, saying 'What' several times over gets annoying after while.
Click to expand...

I love comments like this. Badly spoken English isn't only limited to foreign call center staff. ;)
 
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