Sony will no longer touch 60gb PS3s.

Huxon · 14 Mar 2009 at 11:54

Sorry to hear your ps3 is broken, I have had a refurb for less than a month after my launch day 60g stoped working, I must have just missed the deadline.

Mobius 1 · 14 Mar 2009 at 11:55

Joebob said:
Best thing to do is to get a point of contact, i.e. one person to deal with in customer services and email them the fault with quotes of and links to the SOGA. Also stand your ground if they refuse and tell them you are willing to take it all the way to the small claims court - they should back down eventually.

even if its not under warranty anymore?

Apopcalyptic · 14 Mar 2009 at 12:06

Joebob said:
Just to clarify regards the SOGA.

The Sale of Goods Act is between you and the retailer, so ringing Sony and quoting it will do you no good at all unless you bought it direct from them - which I doubt.

If you still have proof of purchase then you could try getting it repaired under SOGA by the retailer where you bought it from, but I would do a little research first and try going through a customer service dept (pref by email) rather than going into the store as they will know very little baout it.

Best thing to do is to get a point of contact, i.e. one person to deal with in customer services and email them the fault with quotes of and links to the SOGA. Also stand your ground if they refuse and tell them you are willing to take it all the way to the small claims court - they should back down eventually.

I might try this, though it's an online retailer. The fact that I purchased is still logged in my account/profile on their site, though I'm not convinced I have the receipt any more.

I was just about to pull it apart. I've actually just removed the warranty sticker. Knowing most retailers, I doubt they'd even check it... (lives in hope...) I might just pull it apart anyway. It's just an expensive paperweight at the moment.

Joebob · 14 Mar 2009 at 12:39

-Tauren- said:
even if its not under warranty anymore?

Yes. The SOGA covers goods for what is deemed to be a reasonable length of time, so it's quite easy to argue that a £400 peice of consumer electronics should last longer than 2 years.

You also need to prove that the item was inherantly faulty at time of sale. So you could say that in this case as there isn't a lot which the OP could have done to cause this fault so therefore there must be a part which, due to an inherant fault, only had a finite amount of time before failing. Proving this could be difficult though but a lot of it depends on the company you are dealing with etc.

msmalls74 · 14 Mar 2009 at 13:06

Can you get access to the Secret menu? http://www.youtube.com/watch?v=Ed_D-qh5f30
It may be a firmware issue, and as most of it is stored on the HDD it could help. It does sound more like an overheating issue you, possible reseat GPU/CPU heatsinks?

Mobius 1 · 14 Mar 2009 at 13:10

Joebob said:
Yes. The SOGA covers goods for what is deemed to be a reasonable length of time, so it's quite easy to argue that a £400 peice of consumer electronics should last longer than 2 years.

You also need to prove that the item was inherantly faulty at time of sale. So you could say that in this case as there isn't a lot which the OP could have done to cause this fault so therefore there must be a part which, due to an inherant fault, only had a finite amount of time before failing. Proving this could be difficult though but a lot of it depends on the company you are dealing with etc.

fair play, thanks for the reply. its just that i work in a computer retail store, and we dont usually deal with stuff after the warranty is up. (bad, i know)

Mirage · 14 Mar 2009 at 13:23

Whilst SOGA states reasonable time, it could be argued that having to pay only £145 for another 60GB PS3 is well within SOGA. You're not being charged full price but are having a discount to cover the fact that the PS3 should have lasted longer than 2 years.

Fueyfu · 14 Mar 2009 at 13:59

Try switching on the console by holding down the eject button, keep it held down and that is a forced eject, worked on my mates, not sure if his was the same fault though.

Apopcalyptic · 14 Mar 2009 at 18:01

msmalls74 said:
Can you get access to the Secret menu? http://www.youtube.com/watch?v=Ed_D-qh5f30
It may be a firmware issue, and as most of it is stored on the HDD it could help. It does sound more like an overheating issue you, possible reseat GPU/CPU heatsinks?

Nope, it powers up (with fan) for about a second, the yellow light flash, then three beeps and a flashing red light, and the fan powers down. (Well, it did before I took it apart completely

)

It's now been taken apart completely, Killzone 2 is safely back in it's box. The BD drive has some of the nastiest screws on Earth ever, but at least there's only nine of them. The drive didn't want to give the game up though. It spat the disc about 6 foot across the room - ironically into the empty shell of the console.

Being honest, I'm not 100% sure what to do from here. I've read in a couple of places that heating the RSX and Cell (in a similar vein to the RRoD fixes) in an attempt to reflow the solder may help. Having scoured all 4 PCBs in the PS3 (power, mainboard, power/eject & wireless), the certainly no visible indications of anything goosed, but the only board that would show that would be the power board anyway.

The Cell and RSX had very very little thermal paste on them, which as far as I can tell could be a contributing factor. In terms of surface contact with the (frankly astonishing) heatsink, I would suggest that it was in the region of 10% per chip. I wouldn't have thought that this would stop the thing from booting though. I had wondered why the fan (which is frikkin' awesome) always ran, even after the first couple of minutes.

Any suggestions would be appreciated...

Joebob · 14 Mar 2009 at 19:10

Try adding some artic silver, giving everything a good clean of dust and then putting it all back together - see if it works.

ShakenNstirred · 14 Mar 2009 at 19:20

what was the warranty on them when they were new, 12 months or more?
because i don't see what people are moaning about, you buy most things with a 12 months warranty, if after that it breaks yes its tough but its the way it goes
you cant expect manufacturers to just replace things that are out of the warranty free

its no good quoting SOGA if its outside the warranty

Joebob · 14 Mar 2009 at 19:50

ShakenNstirred said:
what was the warranty on them when they were new, 12 months or more?
because i don't see what people are moaning about, you buy most things with a 12 months warranty, if after that it breaks yes its tough but its the way it goes
you cant expect manufacturers to just replace things that are out of the warranty free

its no good quoting SOGA if its outside the warranty

You have every right to quote SOGA if it's out of warranty as it's the law and you are entilted to use it. The warranty however is normally with the manufacturer and SOGA applies to the retailer. There are plenty of retailers out there who try and give you a bum deal when it comes to replacing or repairing goods - I remember the main game store chain telling me that I only had 3 months warranty from them when I bought my PS2 and that after that I needed to retunr it to the manufacturer - I remember thinking at the time that it was codswallop!

Streeteh · 14 Mar 2009 at 19:51

ShakenNstirred said:
because i don't see what people are moaning about, you buy most things with a 12 months warranty, if after that it breaks yes its tough but its the way it goes

Sony used to fix 60gigs for free even after their warranty had run out. I knew they wouldn't be able to keep it up given their recent huge losses and i knew people would get annoyed when they stopped repairing them out of 'good faith'.

It's a lose lose scenario.

ShakenNstirred · 14 Mar 2009 at 20:36

Joebob said:
You have every right to quote SOGA if it's out of warranty as it's the law and you are entilted to use it. The warranty however is normally with the manufacturer and SOGA applies to the retailer. There are plenty of retailers out there who try and give you a bum deal when it comes to replacing or repairing goods - I remember the main game store chain telling me that I only had 3 months warranty from them when I bought my PS2 and that after that I needed to retunr it to the manufacturer - I remember thinking at the time that it was codswallop!

yes your right about the retailer trying to fob u off with a 3 months warranty,i have had that said to me more than once, which is wrong they cant do that, but if the manufacturer states the 12 warrranty and your out of that 12 months you cant quote SOGA and expect them to fix it for free

MOOGLEYS · 14 Mar 2009 at 21:58

I called sony on friday regarding a freinds 60gb ps3 that wont read any discs, He was told basicly the same as you. When i called them i spoke to a very helpfull lady i made it quite clear that i was incredibly let down by such a well known and trusted brand and that paying £145 for a refurb ps3 was not acceptable as i could buy a brand new xbox for less. after 5 mins on hold they are now delivering a replacment console free of charge.

might be worth calling and seeing if you get someone a bit more helpfull.

MOOGLEYS · 14 Mar 2009 at 21:59

ignore that just read that you have pulled it apart... My bad..

AWPC · 14 Mar 2009 at 22:31

This sucks as I have a 60GB launch model as well. Not that I use it much now as few exclusives worth getting. Wonder how long mine will last as it was brand new last Feb when my original launch model developed the now common bluray lens failure so Sony sent me a brand new replacement which is perfect in every way. My launch model was not used a lot and it still failed. If I had been a heavy user it would have failed much sooner. Until recently there have been few reasons to use your PS3 for long so I suspect this type of failure may become more common.

Sony must be concerned if more fail as they are already losing the software wars to MS and if they wash their hands of any hardware failures people will be less likely to buy a PS3. For the price the launch models cost they should be built to last at least 5 years minimum especially as Sony were marketing it as a 10 year lifespan product :eek:

If they used batches of cheap components to shave costs thats their problem especially as you can get an X360 for their repair costs :rolleyes:

Apopcalyptic · 14 Mar 2009 at 22:38

MOOGLEYS said:
I called sony on friday regarding a freinds 60gb ps3 that wont read any discs, He was told basicly the same as you. When i called them i spoke to a very helpfull lady i made it quite clear that i was incredibly let down by such a well known and trusted brand and that paying £145 for a refurb ps3 was not acceptable as i could buy a brand new xbox for less. after 5 mins on hold they are now delivering a replacment console free of charge.

might be worth calling and seeing if you get someone a bit more helpfull.

To be honest, I wasn't really in the mood to be arguing this morning. If it doesn't work post-heatgun, then I'll throw it back together and try it on with them on Monday

There's very little information about this fault out there, and Sony being Sony, they won't discuss the fault at all. 'Oooh, it's total system failure'. I mean FFS, these things aren't particularly complicated. If there's a specific bit that's failing, then at least tell us so that we can fix it ourselves!

Well, if I have no joy either way, then I guess I'll be one of the only people to have an arcade stick made from a PS3 case

Joebob · 14 Mar 2009 at 22:39

ShakenNstirred said:
yes your right about the retailer trying to fob u off with a 3 months warranty,i have had that said to me more than once, which is wrong they cant do that, but if the manufacturer states the 12 warrranty and your out of that 12 months you cant quote SOGA and expect them to fix it for free

The Sale of Goods Act covers goods for what is considered to be a 'reasonable' length of time. Therefore it is subjective depending on the goods bought and even the quality of the brand has a bearing on what is considered to be reasonable. The 12 month warranty is direct with the manufacturer and not relevant to the retailer and the SOGA,

Apopcalyptic · 14 Mar 2009 at 22:40

Joebob said:
The Sale of Goods Act covers goods for what is considered to be a 'reasonable' length of time. Therefore it is subjective depending on the goods bought and even the quality of the brand has a bearing on what is considered to be reasonable. The 12 month warranty is direct with the manufacturer and not relevant to the retailer and the SOGA,

Given Sony's projected '10 year life' of the PS3, is 10 years a reasonable length of time?