claiming for damaged item

pull2808 · 30 Mar 2009 at 18:24

Hi,

Sold something on another forum to someone and it seems the item was damaged in transit by none other than the royal mail.

anyone know where to go from here?

do i accept the item back and then claim against them? or do i let the other guy claim against them?

any help appreciated.

Gilly · 30 Mar 2009 at 18:36

I do believe it is the sender's responsibility. It's you that has entered the contract with the courier.

MeatLoaf · 30 Mar 2009 at 18:48

I had this happen to me. First thing to do is ask the buyer to keep the item with them and make sure they have kept ALL packaging as RM will need to inspect it to ensure any damage wasnt a result or poor packaging. If they buyer has chucked the packaging then i think you may well be stuck.

I ended up with a cheque within about 6 weeks, but beware they ask for photos and all sorts, including a reciept for the item to prove its value

What did you send and how did you send it?

pull2808 · 31 Mar 2009 at 20:42

sold some guy a in-car cd player off a forum. ive got proof of receipt and sent it royal mail standard parcels.

as he's got the item should he not claim?

any help appreciated.

ste_bla · 31 Mar 2009 at 20:55

pull2808 said:
sold some guy a in-car cd player off a forum. ive got proof of receipt and sent it royal mail standard parcels.

as he's got the item should he not claim?

any help appreciated.

No, to be frank unless he paid a courier to collect it, it is ALL down to you.

You paid the postage
Its your job to get it to him in one piece

Kol · 31 Mar 2009 at 20:56

Depends on how easy going he is. I bought a graphics card years ago on MM, it got damaged in the post and I just got him to send all the deets to me and I did the claim.

pull2808 · 31 Mar 2009 at 20:58

ste_bla said:
No, to be frank unless he paid a courier to collect it, it is ALL down to you.

You paid the postage
Its your job to get it to him in one piece

I paid the postage, surely its Royal mails job to get it to him in one piece. That's what ive paid for right?

Just spoke with the guy and he's not kept the packaging? any ideas?

Wicksta · 31 Mar 2009 at 21:01

http://lmgtfy.com/?q=royal+mail+claims

But as I'm in a good mood:
http://www.royalmail.com/portal/rm/customerservices?catId=400144&pageId=cs_claimform&csd=damage

ste_bla · 31 Mar 2009 at 21:02

pull2808 said:
I paid the postage, surely its Royal mails job to get it to him in one piece. That's what ive paid for right?

Just spoke with the guy and he's not kept the packaging? any ideas?

Yeah you've paid them so you claim. Not sure regarding packaging wise as when I've claimed (twice) they've asked for it..

pull2808 · 31 Mar 2009 at 21:02

Wicksta said:
http://lmgtfy.com/?q=royal+mail+claims

Well done. A1 for been the smartest **** on a forum. Of course ive checked there and as usual its been inconclusive. Any helpful replies?

Wicksta · 31 Mar 2009 at 21:03

pull2808 said:
Well done. A1 for been the smartest **** on a forum. Of course ive checked there and as usual its been inconclusive. Any helpful replies?

As I said in my previous post:

http://www.royalmail.com/portal/rm/customerservices?catId=400144&pageId=cs_claimform&csd=damage

It took me about 5 seconds to find that on google.

MeatLoaf · 31 Mar 2009 at 21:07

Well first off are these parts worth more than £36, coz thats all they are going to compensate you, however without the packaging you could well be stuffed as they will ask for it to see it was properly packaged. Have you asked the buyer for photos of the damage?

As already said as the seller its up to you to sort it im afraid

Lopéz · 31 Mar 2009 at 21:09

As the sender, you have the contract with RM, you have to pursue the claim.

pull2808 · 31 Mar 2009 at 21:10

Was only sold for £30 so the amount isnt a worry. I havent asked for any photo's. Im going to try get to the local postie tomorrow.

As for the packaging thing. If i cant get compensation as there is no proof of the packaging where do i stand?

Wicksta · 31 Mar 2009 at 21:13

The Post Office will just get you to fill in a claim form.

If you like, you can do it online here:
http://www.royalmail.com/portal/rm/customerservices?catId=400144&pageId=cs_claimform&csd=damage

pull2808 · 31 Mar 2009 at 21:16

Wicksta said:
The Post Office will just get you to fill in a claim form.

If you like, you can do it online here:
http://www.royalmail.com/portal/rm/customerservices?catId=400144&pageId=cs_claimform&csd=damage

Yes well done, i saw it the first time. The thing i am querying now is about the packaging.

Vonhelmet · 31 Mar 2009 at 21:21

pull2808 said:
I paid the postage, surely its Royal mails job to get it to him in one piece. That's what ive paid for right?

Just spoke with the guy and he's not kept the packaging? any ideas?

You're boned.

Under these circumstances, it's your responsibility to make the claim against Royal Mail. As such, it makes sense for you to have the item, so he should have sent it back to you in the original packaging, so that when the Royal Mail ask to see it you can show it to them.

With no packaging, they can't check whether it was decently packaged, nor figure out how it came to be damaged.

Refund the man and chalk it up to experience.

pull2808 · 6 Apr 2009 at 18:53

Just as an update to this:

Rang up Royal Mail, they said that as the item has been delivered it was the receiver's responsibility to make the claim.

Thread can be closed now.

MeatLoaf · 6 Apr 2009 at 18:54

pull2808 said:
Just as an update to this:

Rang up Royal Mail, they said that as the item has been delivered it was the receiver's responsibility to make the claim.

Thread can be closed now.

Then royal mail are wrong.

pull2808 · 6 Apr 2009 at 18:56

Well thats a whole different matter. I acted on the advice given. Id be all for privatising Royal Mail, they can't do a thing right these days.