I'm pretty sure it's against royal mails rules to not post things properly.
Also it is sufficiently insured. 2 orders totalling £50 and someone said normal mail you can claim upto £27.
Royal Mail. Im So Angry.
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I'm pretty sure it's against royal mails rules to not post things properly.
Also it is sufficiently insured. 2 orders totalling £50 and someone said normal mail you can claim upto £27.
I know I would expect my post to either be posted properly or taken back to the sorting office and a card left.
I think it's the RM's fault because their employee can't engage a bit of common sense.
missed the total of £50 bit
assumed the ram would be more like £50 on its own. been ages since i bought RAM, amazed how cheap it is now :/
in which case, the only thing you can do is claim the £27 for each parcel and pay extra for postage to get it special delivery / courier.
Just don't order one on the internet and have it delivered in a Jiffy bag...
Soldato
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Quite a long time since a first class stamp was 27p, they are 39p now which makes the max compensation £39.
If they don't have your signature, just claim non reciept. Tell the store that you bought it from that you haven't recieved it and unless they can show your signature, then they have to redeliver. Its upto the store to complain to royal mail and not you.
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Caporegime
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no ones sending it without signature required, anything thicker than a letter is going recorded at the very least so they clearly are at fault and easily claimable, they are probably told to disuade people from claiming as so many people will simply give up if told nothing can happen.
Other than that, its very simple have it delivered when you're in, or ask one of your neighbours if its ok to have stuff sent to them, and have stuff delivered there, or have it sent to your work place, to you, to receptionists, whatever.
Other than that, its very simple have it delivered when you're in, or ask one of your neighbours if its ok to have stuff sent to them, and have stuff delivered there, or have it sent to your work place, to you, to receptionists, whatever.
Associate
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I've not had many problems with RM tbh. Allthough normall packages that don't need signing for they do just tend to leave outside by the door. They assume that there's nothing expensive inside as if there was it would be on recorded delivery.
I've never gone without recorded delivery, that way if I wasn't in I would know where it's gone so I don't get nasty suprises like you.
But as others suggested go to your local depo and demand an explanation.
But you should also go with recorded delivery in the future, it would cost you an extra quid or so but at least you will get your package instead of being £50 out of pocket.
I've never gone without recorded delivery, that way if I wasn't in I would know where it's gone so I don't get nasty suprises like you.
But as others suggested go to your local depo and demand an explanation.
But you should also go with recorded delivery in the future, it would cost you an extra quid or so but at least you will get your package instead of being £50 out of pocket.
When we had an issue with RM we spoked to the head honcho at the srting office and he sorted the whole thing out. It turned out that the guy on the round was really slacking so other people were not getting small packages or birthday cards too. So, you could be helping out more than yourself by complaining.
Associate
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I should say from the outset I have worked in a subpostoffice (there got that out in the open!!)
The maximum compensation for postal items sent 1st and 2nd class is 100x the 1st and 2nd class (regular) stamp value. To get this compensation however you must have some "proof of sending" (either a form stamped by a post office or a post office till receipt w/the destination address details).
Recorded delivery means you pay extra, you item still gets mixed in with the regular mail, a lot of posties ignore the sticker ('cause they know it means bugger all) and you get no extra compensation value (vs. above).
Special delivery or Courier is required if you want a compensation value above 39.00.
As the sender of your goods the computer company would need to have obtained some "proof of sending" to obtain compensation. They would need to claim for the cost of the goods (not you). As a distance seller they are obliged to ensure the goods get to you intact or offer you a full refund. This is the case even if the say the goods exceed 39.00 GBP in value - it is their fault for sending the goods with an inappropriate compensation value...
Bob
The maximum compensation for postal items sent 1st and 2nd class is 100x the 1st and 2nd class (regular) stamp value. To get this compensation however you must have some "proof of sending" (either a form stamped by a post office or a post office till receipt w/the destination address details).
Recorded delivery means you pay extra, you item still gets mixed in with the regular mail, a lot of posties ignore the sticker ('cause they know it means bugger all) and you get no extra compensation value (vs. above).
Special delivery or Courier is required if you want a compensation value above 39.00.
As the sender of your goods the computer company would need to have obtained some "proof of sending" to obtain compensation. They would need to claim for the cost of the goods (not you). As a distance seller they are obliged to ensure the goods get to you intact or offer you a full refund. This is the case even if the say the goods exceed 39.00 GBP in value - it is their fault for sending the goods with an inappropriate compensation value...
Bob
very good post
i honestly didnt realise that it was the sellers duty to deliver the goods. Probably because every seller ive ever dealt with has implied its up to us the consumer.
but this is worth a read
http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf
Specificly Paragraph 3.20 (page 17)
and Paragraph 3.35 (page 22)
Really? I have never had that happen. All the retailers know the rules very well. If they say that, they are lying through their teeth. If that were ever to happen to me, I would put in a complaint via trading standards.
its amazing what you come across
like a certain laptop shop in huddersfield that trys to tell you that after 1 month the only warranty you have is from the manufacturer and they wont deal with you ....
just to second (third and fourth!) everyone who said the OP should contact OCUK.
I had a parcel go missing recently (not OCUK) from a company who I've used for years and are incredibly reliable. I had a chat with my postie, and he told me to contact the sender, as they are the ones who paid for the postage and have the contract with RM.
Mind, I think I'd also be inclined to contact RM too in this case, as it's not the first time it's happened. The OP's postie isn't doing his job properly and making sure that the items have been properly delivered. After that, I'd concur with the wiring jiffy bag to the mains, or filling it with poo (my cat does some right hum-dingers if it's any help) or both.
I had a parcel go missing recently (not OCUK) from a company who I've used for years and are incredibly reliable. I had a chat with my postie, and he told me to contact the sender, as they are the ones who paid for the postage and have the contract with RM.
Mind, I think I'd also be inclined to contact RM too in this case, as it's not the first time it's happened. The OP's postie isn't doing his job properly and making sure that the items have been properly delivered. After that, I'd concur with the wiring jiffy bag to the mains, or filling it with poo (my cat does some right hum-dingers if it's any help) or both.
This isnt a dig, but we have had this discussion about a hundred times before on here, and it took many hours of head banging and posts being ignored before people actually listened on here regarding this fact.
The purchaser enters into a contract to supply with the seller, the seller enters into a contract to deliver with the carrier.
If the Item does not arrive, at no point does the purchaser have any rights of come back on the carrier, the contract they have to supply goods is with the seller.
I spend many hours a week with people when I'm delivering informing them of their contractual rights they have with a carrier. Basically , if you are the receiver, you have none, you cant open it till its signed for (you are just signing its arrived, the contents of the parcel, be they damaged or wrong are not our concern), you have no rights to refunds (you have not paid us any money) and so on and so forth.
Man of Honour
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I think its worth closing this and asking the OP to start a thread in the OcUK Customer Service forum. I'm sure the shop guys will help you out as much as they can 
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