-
Competitor rules
Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.
Dead 8800gtx, EVGA RMA nightmare
- Thread starter sgar
- Start date
Associate
- Joined
- 7 Nov 2008
- Posts
- 1,556
My advice would be to stop wasting your time emailing them as it doesn't appear to be getting you anywhere.
Just enjoy your new card and try to take some pleasure in the fact that they will never receive your custom again (this thread has probably put quite a few others off of buying EVGA too I should imagine).
I can't help but think that if you worded your emails to them in a more polite manner you may have gotten somewhere...but hey, whats done is done.
Like I said, enjoy your new card....and don't forget to keep it nice and clean (just in case)
He sounds like a real smart arse ! i am a Service Engineer and customers treat our products terribly and they cost between 20 - 30K a time and there is no way we would talk to them in that manner , Evga get the big thumbs down from me , i thought they were on a par with BFG but obviously not!!
Glad you shared that with us dude and count your bleesings you dont own two
Used to be not so good but havent heard recently, have they improved anyone?
hm
It does sound good xfx's warranty. Lifetime, can be passed on to one person and they let you overclock it and change the heatsink/fan!
I guess you need to here about how quick they turn them around as they used to be slow i used to read on here and at one point OCUK wouldnt stock them because of the warranty but maybe things have changed now, i am interested as i am about to buy a new card just dont know what to go for,but for me if its nvidia then it will be bfg, and i had some bad experiences with the 295 but bfg were great tbh
Associate
- Joined
- 2 Feb 2008
- Posts
- 2,021
- Location
- Rainham - Kent
I'm doing my bit changed my evga 260 216 to a BFG 280 gtx 
Am sticking to BFG was about to look into egva gfx card this week but seeing this changed my mind.
I broke my mobo playing around with it explained it to BFG rma it had a replacement under 2 weeks. Can't remember how I broke it but it was my fault
I broke my mobo playing around with it explained it to BFG rma it had a replacement under 2 weeks. Can't remember how I broke it but it was my fault
You should make them aware that you will be posting about this issue on various computer forums, including convo's. That this will hurt there sales in the long run, though most probably not by much. People in this thread have already turned there nose's up at EVGA at least its something.
Associate
- Joined
- 1 May 2006
- Posts
- 597
I own a EVGA GTX 280 
*mutters to self should have gone BFg....*
*mutters to self should have gone BFg....*
Well to be honest I think this is pretty pathetic service on EVGA's part.
I think you need to go further up the chain mate with someone who is prepared to give a more favourable outcome because in this case "DUST" despite what is in their terms and conditions is unacceptable.
I have several issues with the dust as many have mentioned -
1. Pc's are dust magnets and your average pc user would NEVER use a compressed air can in their pc. To expect someone to clean their card before RMA'ing it is a little silly. The card has clearly been used and any intelligent person in Tech support would know that if a card returned in pristine condition but had been used for 6 months it had been cleaned! So saying you should have cleaned it is a bit unhelpful guys.
2. I am no expert but I was under the impression all nvidia cards have thermal protection. The card will throttle and then shut down if the GPU reachs a certain thermal threshold. So if they want to be smart be smart in return and tell them you believe the cards thermal management failed which ultimately resulted in the damage to the card. If they wish to argue ask them to prove their case. I am no expert but they are obligated to prove to you why they are refusing your RMA. In the case of insurance which RMA is a form of I think they should have taken photographs as evidence. You are within your right to argue that it wasn't that dusty and they must prove the amount of dust was indeed the cause of the card failure. So ask for proof of their claims.
Honestly I would ask for the contact details of the European sales manager and start there, be polite and explain your case. Explain that you are no different to jo public and you find it hard to believe they could refuse an RMA on such a basis. Can he or she help you resolve this.
A sales manager should be able to give you a new card in the interest of customer relations. Tech support can't do that.
Just my 2 pence.
Certainly make me think twice about buying an EVGA 3x sli board though. I like everyone else believed their RMA service was exceptional. In the current recession warranty service is going to be something people are going to be anal about as they cannot afford to just wipe out £200-400.
Keep us updated with your struggle. This will have a direct impact on my custom in the future.
I think you need to go further up the chain mate with someone who is prepared to give a more favourable outcome because in this case "DUST" despite what is in their terms and conditions is unacceptable.
I have several issues with the dust as many have mentioned -
1. Pc's are dust magnets and your average pc user would NEVER use a compressed air can in their pc. To expect someone to clean their card before RMA'ing it is a little silly. The card has clearly been used and any intelligent person in Tech support would know that if a card returned in pristine condition but had been used for 6 months it had been cleaned! So saying you should have cleaned it is a bit unhelpful guys.
2. I am no expert but I was under the impression all nvidia cards have thermal protection. The card will throttle and then shut down if the GPU reachs a certain thermal threshold. So if they want to be smart be smart in return and tell them you believe the cards thermal management failed which ultimately resulted in the damage to the card. If they wish to argue ask them to prove their case. I am no expert but they are obligated to prove to you why they are refusing your RMA. In the case of insurance which RMA is a form of I think they should have taken photographs as evidence. You are within your right to argue that it wasn't that dusty and they must prove the amount of dust was indeed the cause of the card failure. So ask for proof of their claims.
Honestly I would ask for the contact details of the European sales manager and start there, be polite and explain your case. Explain that you are no different to jo public and you find it hard to believe they could refuse an RMA on such a basis. Can he or she help you resolve this.
A sales manager should be able to give you a new card in the interest of customer relations. Tech support can't do that.
Just my 2 pence.
Certainly make me think twice about buying an EVGA 3x sli board though. I like everyone else believed their RMA service was exceptional. In the current recession warranty service is going to be something people are going to be anal about as they cannot afford to just wipe out £200-400.
Keep us updated with your struggle. This will have a direct impact on my custom in the future.
Associate
- Joined
- 7 Nov 2008
- Posts
- 1,556
I wouldn't say it was silly to clean your card before RMA'ing it (at least removing the bulk of the dust).
I know it's a bit unhelpful now, but I personally would have cleaned it anyway. It's quite easy to drastically reduce the amount of dust that gets into your system by simply adding a few filters (spending a few quid to help protect your investment seems like a no brainer to me).
I've had my GTX 260 OCX for a few months now and it still looks pristine and dust free.
I have an Antec 300 case with three AC Ryan fan filters fitted (two on front, one on side) which I brush once a week...it only takes a minute.
Yeh i have got a BFG 8800gtx but i can't rate bfg's customer service because i have never had a problem with it! it's been perfect.
I'm really torn between the bfg and xfx. Do BFG let you change ownership if i choose to sell the new card in the future because i know xfx do.
I think the issue here is not wether the op should have cleaned away the dust or not, its evga saying that the dust caused the fan/card failure. As said earlier these cards have thermal protection and will throttle back or into 2d mode if/when they overheat so protecting themselves.
Also I've never heard of dust alone causing causing component failure, overheating slightly, yes, but not total failure, which is what evga are saying, although I personally would have cleaned the bulk of external dust off as a matter of course.
Associate
- Joined
- 3 Apr 2007
- Posts
- 855
Is this really the problem in question? If you ask me, the tone of their support emails is frankly disgusting, rude and arrogant. I am incredibly suprised that this apparent Technical Director of European Operations knows that "We have never in 3 years of EVGA here in Europe seen cards with dust in that magnitude." Anyone care to place a bet on how many times he's used that excuse. You'd think he tested the card himself.
Besides, their apparent 'testing' clearly doesn't match with the OPs own experience of using the card. From the OPs description, they clearly made no attempt to clear the dust despite siting it as the main cause of the card's failure. Indeed, you could argue that it was the OPs fault for not cleaning the card before sending it off, but in reality, should the end user be expected to do this. It would take 5 seconds for a properly equipped engineer to clear the dust, but far longer for a customer who may not have the correct equipment (compressed air) or knowhow.
Negligence in my mind is having the card out of the case and spilling coffee all over it not letting dust build up in the fan unit. Pc's build up dust and very very few pc's come fitted with filters so this is just rubbish.
As I said before contact a european sales manager.
As I said before contact a european sales manager.