Anyone else's BT bill gone up?

SideWinder

SideWinder

SideWinder

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Joined
12 Jun 2004
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Just checking through my letters as i'm in charge of the Sky and BT line rental and as i looked at the bill that came through the post today, it said £12.50...it started at £11.50 or something and when i double checked a bill from January, it has indeed gone up.

Recession or are BT being idiots?

Note, we don't even have a phone yet (:o) so we're not using the line to make calls but at the moment, just the internet.
 
Trust me, you need a degree in finance to understand a BT bill, I pay by direct debit every quarter and each time they seem to take a different amount. It has all sorts of extras that are added on then refunded, I cannot figure out what I'm paying for. I have never made a call on the line, it's for broadband only. I have even phoned up BT and got them to explain my own bill and they didn't seem to know.

BT as a company are an absolute joke, worst company I have dealt with in my life.
 
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BT are **** they just make their bills insanely hard to understand and basically just make them up half the time, I moved away from BT and my landline bill has halved
 
It's not rocket science they sent a letter out saying the bills were going up and in the same letter it said you could save more than the increase by opting for online billing. I have no problem understanding my BT bill and no I don't work for them or have a degree in utility billing.
 
a1ex2001 said:
It's not rocket science they sent a letter out saying the bills were going up and in the same letter it said you could save more than the increase by opting for online billing. I have no problem understanding my BT bill and no I don't work for them or have a degree in utility billing.
Click to expand...

The problem here is that many people didn't actually receive the letter explaining any increase in charges (myself included) - I just received a bill one day with an higher amount shown.
 
I moved house last year and had to get with BT as no cable provider in the area. Every month I get a bill through from BT which includes a £4.50 late payment penalty charge, every month I phone them and say it can't be late as they set up the automated billing diect debit thing, so they must have set it up with the wrong payment date.

I go through the story every month how the dumb BT engineer missed the first appointment as he went to a street with a similar sounding name as mine 40 miles away as his A-Z didn't have the new estate on it. So line was installed a fortnight latter than it was origionally planned. They then read the notes on the account, agree that the late payment charge is a mistake, appologise for the inconvenience promise it woun't happen again.

They offer to knock the money of the next months bill, I refuse, and they then refund me within a 5 days. Takes about twenty minets on the phone every month. Yet every month they promise to sort it out and fail.
 
Yep I too never got the letter but I do remember seeing the adverts about 0845 numbers being reduced, and if you looked, the small white txt at the bottom mentioned the £1 increase..!!

I use online monthly billing, and I don;t have a problem understanding my bill, its easy. I don't use the phone. I have it for broadband only... :p

So, I just pay for line rental and its very expensive but I need a phone and can't get any cable services where I am.. so its BT for me I guess.!!
 
I have broadband and did have phone with BT and have no problem with working it out. We have a number of addons also. I received the increase via email as we are paperless billing which knocks a few more quid off a quarter.

Give it a try, they email you the day your bill is ready. Log onto the BT site, view the bill and pay it. Simplez :)

I did call Sky when I received the email regarding the increase and they offered line rental at £5 for 6 months so it may be an idea for you Sky users to call them and see what you can get. Free calls all day, evening and weekend with none of those connection charges unless the number is not a landline and free calls to Europe.

I shaved £50 off a quarter.
 
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Sorting thru loads of old papers turned up shedloads of old eurobell/telewest bills from way back before we switched to bt. They are a work of art lol, every single call is listed right down to the last second. each call had the number and who it was etc even when I was on 56k dailup. Why cant BT do the same on their bills?
 
I download and check my BT bill every month, can't say I have any problems understanding it.
 
Just been going through some bills and noticed the 'low use charge'.

Small print: BT caller display is chargable if you don't make more than 6 calls with BT per quarter.

So I'm being charged for not even using the phone.

...great.
 
Yeah I found out by taking out the 18month contract instead of the 12 month I have to make X amount of calls a month otherwise they charge me, stupid :/
 
This is my latest bill, I only signed up for the most basic package but they said that I get some 'extras' free. I said I didn't need or want them and they said they would charge me a cancellation fee to switch to a package without them so I might as well keep them. They seem to get added onto my bill every quarter, I'm not quite sure what I'm paying for, it should just be 3x line rental cost as I have never made a single call and there is no phone attached to the line.

Is the line rental £37.88 / 3? I can't understand what all of the crap at the bottom is about.

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