Orange Broadband problem
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Whats that? I have just reset my router and that hasnt done anything. Downloads are still around 60kbps
Caporegime
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Is this at peak times by any chance ?
Means there may be quite a few customers all trying to grab their share of the available bandwidth at the same time.
http://www.speedtest.net/ shows that the server connect to 'Xilo' when ive been on speedtest in the past i it has never connected to Xilo.
Surely paying for a 2mb connection and getting a 500kb one is not allowed? Its like me selling silver and saying its actually gold
Surely paying for a 2mb connection and getting a 500kb one is not allowed? Its like me selling silver and saying its actually gold
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You shouldn't be getting 500kb 24x7 - unless your connection has had a low sync event resulting in a lower than normal speed profile - which would rise back to normal in 1-5 days.
If its traffic management then typically it would only last from 6pm to midnight or so...
As for the legality thats a whole different story...
If its traffic management then typically it would only last from 6pm to midnight or so...
As for the legality thats a whole different story...
Depends whats in the small print of your contract :\
If the problem doesnt resolve itself then try shutting the router/modem off for 20 minutes to reset your session.
If the poor speed is still there after that you should probably give them a call! They might be aware of an issue thats in your area
at the very least they can start investigating
I would imagine it depends on your tariff. Check you contract to see if theres a limit on how much you can download per month or per day or whatever
Caporegime
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6pm - 11pm they strangled my speed almost every night during the week .... the reason I left them.
Caporegime
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They are doing it mate .... was even confirmed to me by a nice Orange call centre person (note the sarcasm) when i rang for the last time to complain about my connection / speed problems. Are you out of contract yet .... if so look around for a new ISP.
How is it possible they can just change the speeds when they want? I might set my own net business up stating 20mb broadband access for £5 a year then drop it to 1byte an hour after the first hour!
Its my dads contract, im moving out in july anyway
Its my dads contract, im moving out in july anyway
Caporegime
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have a read at their terms of use:
Am I likely to be affected by the Fair Use Policy?
If you don't use file sharing software or download large files from the Internet it's unlikely you'll ever be affected by this policy. If you do, all we ask is that you do so considerately, perhaps by downloading outside the peak hours of 6pm to midnight. Don’t forget that media streaming, including the streaming of internet radio using devices such as Orange’s own Liveradio, contributes to your use of bandwidth and may, if left permanently on, cause you to be in breach of this policy.
What will happen if my use is very high?
If you only occasionally have very high usage, we're unlikely to be concerned. If it is happening regularly, we may either have to reduce the transmission speed of your broadband while we continue to keep an eye on your usage, or suspend your service and/or possibly close your account.
We don't want to do that, and with your support and goodwill we'll work with you to see if we can avoid this happening.
Am I likely to be affected by the Fair Use Policy?
If you don't use file sharing software or download large files from the Internet it's unlikely you'll ever be affected by this policy. If you do, all we ask is that you do so considerately, perhaps by downloading outside the peak hours of 6pm to midnight. Don’t forget that media streaming, including the streaming of internet radio using devices such as Orange’s own Liveradio, contributes to your use of bandwidth and may, if left permanently on, cause you to be in breach of this policy.
What will happen if my use is very high?
If you only occasionally have very high usage, we're unlikely to be concerned. If it is happening regularly, we may either have to reduce the transmission speed of your broadband while we continue to keep an eye on your usage, or suspend your service and/or possibly close your account.
We don't want to do that, and with your support and goodwill we'll work with you to see if we can avoid this happening.
Caporegime
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Im sure it wasnt either but over the years Freeserve / Wanadoo / Orange changed their terms of use / policy . If your dad signed up years ago with Freeserve and has never taken them up on any recent offers then he should be long out of his contract (12 months) and is free to request a MAC and transfer to a new ISP.
The legality of it should probably stand with this..
they are not providing what the contract informs? it is not your fault that other people use the service - its the providers responsibility to ensure the service is as it says. I would record some speed tests and file a complaint.!
they are not providing what the contract informs? it is not your fault that other people use the service - its the providers responsibility to ensure the service is as it says. I would record some speed tests and file a complaint.!