Virgin Media Problems

Vulcan · 12 May 2009 at 10:23

In the past few weeks we've been having problems with our 20mbit connection, speeds go as slow as 0.5mbit on the Sundays. Of course phoning them up it's all my computer. :rolleyes:

Not clearing my browser cache, yeah of course.

We also want 50mbit though, but reading the small print we'll have to pay the installation fee (as we aren't new customers), which from reading on here an "engineer" comes round and just plugs in the modem and registers it. So my question is could I get that fee waived due to the above speed problems, and also get a free router?

edGfaCTor · 12 May 2009 at 10:34

Threaten to leave when you speak to them on the phone or ask for some one English you are having trouble understanding this can work.

You wont get free installation the £50 really is the equipment cost and you should have already been given a free Virgin router if not ask for one.

Dist · 12 May 2009 at 12:05

Didn't they reduce the fee? I thought it was £50 when the service first came out, but now isnt it something like £15 if you do a self install, and a £20 activation charge on top of that?

Vulcan · 12 May 2009 at 12:12

Yeah I've been reading around and it seems a self install would cost £15 like you said.

I'll phone them up later to re-work the bill, because when we phoned them up earlier to get 50Mb and cancel the large size TV package, but they said it would cost more without the package, which is absolute crap.

EpicCarnage · 12 May 2009 at 12:16

i've had virgin media for a couple months gta say its the best internet for speed no doubt that ive had

Vulcan · 12 May 2009 at 12:20

Oddly enough, it was running full speed 30mins ago, but now back to the crap speeds. There's no way I've hit the 6GB cap already, I doubt I've used more than 100mb this morning.

Blue Cypher · 12 May 2009 at 12:23

I very rarely hit the cap and yet it gets imposed on me

i will download about 800megs in the evening and BAM i have been capped and thats on the 10meg one

Dist · 12 May 2009 at 13:50

How do you know you are being effected by the STM? The slow speeds may have nothing to do with that. You may just be in a over-subscribed area which is causing speed problems.

JimAroo · 12 May 2009 at 15:21

Join the VM newsgroups.

The virginmedia.support.broadband.cable one.

The support it excellent on there.

Vulcan · 12 May 2009 at 16:08

Well 50Mbit is on it's way on Saturday, no installation charge, just the connection fee of £20.

Question is now, what wired router should I get that has a WAN/LAN throughput of at least 50Mbit, preferably 100Mbit to be safe?

CK61938 · 12 May 2009 at 16:13

Longbow said:
Well 50Mbit is on it's way on Saturday, no installation charge, just the connection fee of £20.

Question is now, what wired router should I get that has a WAN/LAN throughput of at least 50Mbit, preferably 100Mbit to be safe?

They should have offered you the new Netgear Wireless N router...sleek as hell and very fast...

Take it from someone who has the 50Meg connection (moi). I use mine across 7 computers (5 for me and the other 2 for my housemate) and we get no speed issues at all. She can happily watch Eastenders on iPlayer and I can be sniping on COD4 multiplayer

and yes both her machines are connected wirelessly...my laptop has 802.11n on it and you can tell the difference between that and the usual b/g ones.

Blue Cypher · 12 May 2009 at 16:16

Dist said:
How do you know you are being effected by the STM? The slow speeds may have nothing to do with that. You may just be in a over-subscribed area which is causing speed problems.

Beacuse it always slows down to 25% of my connection speed and only ever happens in the times the STM's are stated, i just dont download as much as the limit states before i am capped

Vulcan · 12 May 2009 at 16:53

CK61938 said:
They should have offered you the new Netgear Wireless N router...sleek as hell and very fast...

New customers only apparently. I'll pretend to know nothing about this on Saturday and try and get one if the technician has one.

Plus, the house is wired anyway, would make sense to stick with the wired.

CK61938 · 12 May 2009 at 17:12

Longbow said:
New customers only apparently. I'll pretend to know nothing about this on Saturday and try and get one if the technician has one.

Plus, the house is wired anyway, would make sense to stick with the wired.

I was an existing customer when I ordered mine...was using their 20Mb before upping to 50Mb...altho I did order it online...so maybe that was why...and I paid the full whack installation and for the router too...

Vulcan · 12 May 2009 at 18:22

Does that router have an Ethernet port for a wired switch, and is it just one?

CK61938 · 12 May 2009 at 18:37

Longbow said:
Does that router have an Ethernet port for a wired switch, and is it just one?

Well it comes with the usual 4 standard ports...and I dont see why you cannot use a switch on it...

Vulcan · 12 May 2009 at 20:51

I think I'll probably go with the D-Link DIR-655.

How much did you pay for the VM Netgear router?

topher · 12 May 2009 at 21:39

currently getting 1.3Mbs upload and 0.3 down!!! I am in 10Mb

gr8

Vulcan · 12 May 2009 at 22:29

I presume that's a typo because the 10Mb package only gets 0.5Mb upload.

CK61938 · 12 May 2009 at 22:43

Longbow said:
I think I'll probably go with the D-Link DIR-655.

How much did you pay for the VM Netgear router?

£50 from VM...and believe me thats a damn good price cos you're talking at least £70-£80 for something like that baby...