HSBC cards down?

MrMoonX · 31 May 2009 at 12:44

my GF's card got declined despite having more than enough available funds, called india to have a go and she was told that there is an issue with debit cards and none of them are working at present.

Anyone else had problems?

da_mic_1530 · 31 May 2009 at 12:47

mines fine, however my barclays borked, they sent me a new one

Burned_Alive · 31 May 2009 at 12:54

Used mine last night fine. Not used it today though.

MickeyFinns · 31 May 2009 at 12:55

My First Direct debit worked 20 mins ago. Not sure if they are on the same system as HSBC?

MrMoonX · 31 May 2009 at 12:56

Burned_Alive said:
Used mine last night fine. Not used it today though.

this was about 20mins ago, was trying to pay for holiday over phone they said it was declined, checked internet banking loads of dosh available, called India oh debit cards arnt working, this is why I left HSBC

LOAM · 31 May 2009 at 13:02

just used mine (HSBC debit) in Sainos and B&Q (HSBC CC) no problem

AfterEffect · 31 May 2009 at 13:17

Just tried paying for a chinese and mines declined, yet internet banking works fine

I deffo have enough funds but it's not working (Visa Debit)

On the phone to HSBC and haven't had an answer yet, so I'm sure it's an issue their end.

russ0r · 31 May 2009 at 13:19

Just tried to do a BT with mine and it said "We are unable to deal with your payment request."
Internet banking has been on and off this morning too.

AfterEffect · 31 May 2009 at 13:24

The chinese women is giving me evils now

The nearest cash point is like 5 miles away and I don't drive.

Bugger!

Glaucus · 31 May 2009 at 13:27

Used it 10mins ago and worked fine.

Glaucus · 31 May 2009 at 13:31

Just paid online for council tax and it authorized fine as well.

AfterEffect · 31 May 2009 at 13:37

FAO HSBC:

GHGAAHHAHAHAAAHHAAAAAAAAAAAAAAAAAAAAAAAAAAAAH PICK UP THE PHONE

Oxide™ · 31 May 2009 at 13:43

ye I also got an error when trying to do a BT with HSBC online banking. First time in years I have had this problem with them to be fair

Xez · 31 May 2009 at 13:44

MrMoonX said:
my GF's card got declined despite having more than enough available funds, called india to have a go and she was told that there is an issue with debit cards and none of them are working at present.

Anyone else had problems?

Same here, phoned up and apparently they are updating the systems...

However my dads HSBC account still works but mine doesnt :mad:

Internet banking wont work, card declined and it just spits it out if i request anything at a cash point.

AfterEffect · 31 May 2009 at 13:52

Xez said:
Same here, phoned up and apparently they are updating the systems...

However my dads HSBC account still works but mine doesnt

Internet banking wont work, card declined and it just spits it out if i request anything at a cash point.

Well thats crap. They're basically saying I can't have lunch today?

Keyser Soze · 31 May 2009 at 13:55

Mines not working at all in the last 10 minutes.

Telephone banking says they are aware of problems with cards and are trying to fix it.

Kitchster_uk · 31 May 2009 at 13:56

Is it Maestro or Visa and have you had a new card recently. I deal with at least one person a day having a go saying their card is broken when they received a Visa card a month ago and didn't read the letter that stated it needs to be activated and used.

AfterEffect · 31 May 2009 at 14:03

Kitchster_uk said:
Is it Maestro or Visa and have you had a new card recently. I deal with at least one person a day having a go saying their card is broken when they received a Visa card a month ago and didn't read the letter that stated it needs to be activated and used.

Visa. I've activated it and have been using it for the last month...

BlackDragon · 31 May 2009 at 14:32

Was down for me. Internet banking was down earlier but I thought nothing of it. Went into town and my card was declined so I spent ages waiting to get through to a customer services representative at HSBC, and they said it would be fixed 2-3 hours time (this was about an hour ago) which wasn't of much good to me.

Had to ring my flatmate to come out to pay for my things

Xez · 31 May 2009 at 14:35

BlackDragon said:
Was down for me. Internet banking was down earlier but I thought nothing of it. Went into town and my card was declined so I spent ages waiting to get through to a customer services representative at HSBC, and they said it would be fixed 2-3 hours time (this was about an hour ago) which wasn't of much good to me.

Had to ring my flatmate to come out to pay for my things

Said the same thing to me about 4 hours ago now.