Am I entitled to a refund?

box · 2 Jun 2009 at 11:56

I purchased an iPod adapter for my car in December from an online retailer for around £80. The product is covered by a 1 year warranty. Last week, the adapter began malfunctioning. I confirmed it was broken by replacing it with a friend's identical unit.

I have been in contact with the retailer/manufacturer, who are saying that they can only offer me a replacement product. Having decided that the product's quality isn't great to say the least, I would prefer a refund. Am I entitled to one, or do warranties only cover for direct replacement?

Thanks

SourChipmunk · 2 Jun 2009 at 11:58

Only the T&C disclaimer on the purchase slip can tell you, but more than likely no. Typically refunds have to be claimed within 10 days of purchase.

Solaris · 2 Jun 2009 at 11:58

Don't think so. Warranty is for repairs or replacement of a faulty product. Not for a refund...

Strife212 · 2 Jun 2009 at 12:01

No, but they have to give you another one

deadite · 2 Jun 2009 at 12:01

you'll only be covered for warranty replacement. Refund is not an option after this amount of time. your lucky they offered you a replacement..my mate had exact same issue and they declined ti help saying it was wear and tear...

Shocky-FM · 2 Jun 2009 at 12:03

No, they will more then likely refer you to the manufacturer who will only offer repair or replacement, it's a little late to be asking for the refund from the retailer.

If it has a fault deal with the manufacturer, they should help you out if it's under warranty

alex24 · 2 Jun 2009 at 12:04

No, your best bet is to get the replacement and sell it on to get some of it back.

box · 2 Jun 2009 at 12:14

Well I guess that answers that then! Thanks guys.

Will stick the replacement on the bay methinks. Anyone looking for a VW XcarLink?

deadite said:
you'll only be covered for warranty replacement. Refund is not an option after this amount of time. your lucky they offered you a replacement..my mate had exact same issue and they declined ti help saying it was wear and tear...

Electronic wear and tear?!

Finglonga · 2 Jun 2009 at 12:21

Strife212 said:
No, but they have to give you another one

They don't have to, they can just repair the one that is broken.

deadite · 2 Jun 2009 at 12:24

tim80bwi said:
Electronic wear and tear?!

yea..frayed cable caused by always wrapping the cable up when putting it away..

philjohn · 2 Jun 2009 at 13:43

deadite said:
you'll only be covered for warranty replacement. Refund is not an option after this amount of time. your lucky they offered you a replacement..my mate had exact same issue and they declined ti help saying it was wear and tear...

Refund is indeed an option, at their discretion, under the Sales of Goods Act. I managed to get a refund on an Acer monitor after 2 years by proving it must have been a manufacturing defect causing a constant problem with the unit.

Within 6 months the onus is on the retailer to prove that the item wasn't poorly manufactured from day 1, after that it's on you.