Problems with an online store

I agree with Seek and would just put it down to experience but fair play if you have the effort to stick with it!

It's reasons like this that I try and not order from websites without contact numbers on them unless there is no other option.
 
when using ticketmaster recently bought tickets but it wouldn't accept my £10 gift card, as they were tickets that were likely to sell out very quickly went ahead with the order, didn't take it any further and 2 days later £10 appeared in my account from ticketmaster as the system had picked up i was trying to use it, thought that was a pretty good service
 
Nope, I've struggled to get an answer never mind a satisfactory one.

The stuff ordered hasn't even turned up.
 
I had a similar thing happen to me when ordering from OcUK.

Sent a cancellation request due to ordering too much of something, then went to bed.
Woke up late the next day (I work evenings/nights) with 2 emails:
1st email - From customer service rep: "Are you sure you want to cancel, do you want to exchange instead?"
2nd email - OcUK Despatch: "Your Order has been packed and is in the process of being shipped."

:mad:
 
That's nothing more than fast service really, and OcUK make phone numbers readily available, as well as webnotes.

Neither of which were available for me.
 
If the code is valid I can't see any reason for them not refunding you 10%. Every merchant account I've used has a refund facility. Either they are dumb to this or just being difficult.

In the past we have sent orders out the door and a few minutes later had an alteration or cancellation. These can sometimes be difficult to deal with but this case has a simple solution.

I would also return the goods on principle.
 
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