Well done Virgin Media

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Joined
20 Nov 2005
Posts
1,228
Location
Bristol
No, it's not sarcasm! This is just a little bit of praise for a company that I was beginning to think had lost the plot.

I've been on their 20Mb/s service for the last year or so. The connection has been up and down in terms of speed, but recently, very down! I've been getting less than 5Mb/s, and down to 500Kb/s at peak times. But over the last two weeks I've experienced what I can only describe as a dramatic increase in speed. I'm now seeing consistent 20Mb/s during the day, and 5-10Mb/s during peak hours. Very satisfying.

Thought I would hop onto Virgin's maintenance site this evening, and sure enough...

Network maintenance in the following areas is planned to improve the capacity of our network, and customers may experience a brief interruption to their cabled services between the hours of Midnight and 6:00am whilst this essential planned work is taking place. The areas and dates scheduled for this maintenance are :- 21/5/09 Harringey
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So, a well done from me to Virgin Media. Keep it up!
 
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I was also on the Haringey UBR. I cancelled after switching to Be Unlimited. They had way too many issues with capacity, I was getting around 5Mbit from 4pm-1am for the past 6 months and had enough.
 
VMs ADSL service is horrendous from what I've heard.

Their cable on the other hand never really had a problem, slow speeds when I first got it but that was due to a duff router. In the past 5 years or so I think I've had maybe a few hours of downtime and a mail issue when I moved house, been rock solid really here.
 
i've just got VM 10mb package, so far i've been getting on average 1mbps :/ and the router says my wireless card is not supported, while i'm connected to it, all very annoying at the moment, and can't connect to the router by ethernet cable as it's not recognised either :S but here i am online >.<
 
mac1st3 said:
i've just got VM 10mb package, so far i've been getting on average 1mbps :/ and the router says my wireless card is not supported, while i'm connected to it, all very annoying at the moment, and can't connect to the router by ethernet cable as it's not recognised either :S but here i am online >.<
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emm....

10 megabits = 1 .3 megabytes

Is that what you mean? Because then you're getting the speed you're supposed to.
 
nope, i mean 10megabytes-per-second, it's the 10mbps with tv etc, spoken to others on the service, and no one understands why it's going so terribly :S
 
mac1st3 said:
nope, i mean 10megabytes-per-second, it's the 10mbps with tv etc, spoken to others on the service, and no one understands why it's going so terribly :S
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10mbps means 10 megabits per second, which should translate into download speeds of around 1.2MB/s. What are you using to measure this 1mbps average speed?
 
Actually, 10mbps means 10 millibits per second, but that's being pedantic :D

As said, you should be using some reliable speedtest (there are some suggestions in the sticky), and you seem to be mixing up the units too.
 
well i've been using speedtest.net and some days it'll tell me i'm getting approximately 8mbps and others i'm getting less than 1mbps. and i've only ever know it as "megs per second" as opposed to bits or bytes
 
So you're saying thanks for them deciding to provide the service you're paying for?

I'm on the 10mbit package and have been getting a constant 10 since I purchased it, with the exception of the irritating throttling.
 
alexhull24 said:
So you're saying thanks for them deciding to provide the service you're paying for?

I'm on the 10mbit package and have been getting a constant 10 since I purchased it, with the exception of the irritating throttling.
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Yes :p

I guess it's just nice to see that things are being done about network capacity. You do get the impression sometimes, especially with the amount of publicity that goes into things like the Virgin Media 200Mb prospect, that all revenue is being put into new products.
 
Your 10mb cable should top out at 1.2mb/s downloading from any decent source. I find it difficult to criticise Virgin really. They were overcharging me for some time, but they really came through when i called them up about it. I can't remember any downtime in the last 6 years that was VM's fault. The only period of downtime i've had was 1 week a few summers ago. Had the builders in to do the drive, and they dug right through the cable. NTL had laid it less than an inch from the surface of the lawn!
 
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