Acer eRecovery Halts

LEK-89 · 14 Jun 2009 at 13:25

Hi All,

Been trying to do a full system back up on the eRecovery program on my Acer 6935G laptop but during the first disk out of three it gets to 99% and then the whole laptop locks up (I have just read up on google that the Acer program does this anyway to make sure nothing running in the laptop's background gets in the way with the writing process) and after about 5 mins or so the laptop kick in again & I can move the mouse and do things like browse the net again etc but the Acer eRecovery program still sticks at 99% and the DVD drive stops as well but then nothing. Also as well while the program is still running at 99% and the DVD drive stops when I look in my computer I notice that the DVD drive has disappeared and it has also disappeared from the device manager too! :confused:

when rebooted though the DVD drive seemed to work normally & displayed in my computer again etc.

Last night the same thing happened as well when I made a back up of the Acer drivers & applications through the eRecovery program and it first halted at 99% too and because the system locked up I thought that the whole laptop had crashed so i rebooted the laptop & as well corrupted the writing of the disk so the incomplete disk had to go in the bin. Tried the process again with a new blank DVD and it worked and completed the application & driver back up. I'm puzzled to why it stops at 99% and does not complete but I want to see if this is a common problem or if anyone else has had the same problem? (I know that there are a couple of people on here who have bought this laptop on here recently) I don't want to risk keep trying to do the back up only to waste DVD's.

Thanks all - Liam

theheyes · 14 Jun 2009 at 16:09

I suppose it's possible that you just had a dodgy batch of DVDs. DVDs are fairly cheap and it's probably unnecessary to do an image-based backup (which I'm assuming this is) very often. What I would probably do is work out a routine whereby you back up your files (documents, music, videos etc.) regularly and then run the eRecovery program (which backs up EVERYTHING) much less frequently. This way you'll have a good backup without burning through lots of DVDs.

LEK-89 · 14 Jun 2009 at 17:51

theheyes said:
I suppose it's possible that you just had a dodgy batch of DVDs. DVDs are fairly cheap and it's probably unnecessary to do an image-based backup (which I'm assuming this is) very often. What I would probably do is work out a routine whereby you back up your files (documents, music, videos etc.) regularly and then run the eRecovery program (which backs up EVERYTHING) much less frequently. This way you'll have a good backup without burning through lots of DVDs.

I back up all my data regulary, the eRecovery program just makes a back up of the whole Acer laptop set up (does not make a whole image of your machine though & only backs up the OS, drivers & Acer applications) & when you restore your laptop with the DVD's it formats & restores the laptop to factory set up. The back up utility is already avaliable on a seperate hidden partition incase you need to restore & you have not got any restore DVD's but I want to make the DVD's incase anything happens hardware wise & I loose everything that is on the hard disks. The dodgy DVD's could be a possibility I never thought of that. The blank DVD's are over a year old now but I have never had problems with them before.

Liam

LEK-89 · 14 Jun 2009 at 19:50

Ok just tried to do a new back up to DVD again but to no avail

exactly the same as the first time, gets to 99% & eRecovery locks the system up and then the DVD drive stops spinning as it it has finished but then nothing happens

So there goes another wasted DVD disk in the bin! Going to buy some new DVD disks tomorrow and see if the same happens.

BTW I forgot to mention as well the blank DVD disks that I have are DVD+R ones but i presumed that this wouldn't be the main problem? Will try again tomorrow when I buy some DVD-R's instead.

Liam

theheyes · 14 Jun 2009 at 20:26

If your burner supports DVD+Rs then this shouldn't be a problem. Are they any updates from Acer for the eRecovery software? Also, when the machine appears to hang, how long are you waiting? Occasionally some software looks for all intents and purposes like it's died but is still running and just needs a little time.

If you are still tearing your hair out I would consider one of the other commercial disk imaging products. I've tried similar tools from Acer, IBM/Lenovo, HP, Medion etc etc and all don't really compare with the real deal in my experience.

LEK-89 · 14 Jun 2009 at 20:59

theheyes said:
If your burner supports DVD+Rs then this shouldn't be a problem. Are they any updates from Acer for the eRecovery software? Also, when the machine appears to hang, how long are you waiting? Occasionally some software looks for all intents and purposes like it's died but is still running and just needs a little time.

If you are still tearing your hair out I would consider one of the other commercial disk imaging products. I've tried similar tools from Acer, IBM/Lenovo, HP, Medion etc etc and all don't really compare with the real deal in my experience.

Hhhmm after a bit of reading up on the internet it looks like the DVD-RW drive I have on the laptop does support DVD+R's. I will look into seing if there is a new version of the eRecovery software but from what I remember seing is that each version of the recovery software is designed around each series of Acer laptops etc and a new version does not get released.

Liam

miniyazz · 14 Jun 2009 at 21:10

Ignore, misread your post