Dell 2407 on/off button stuck - will they replace?

Dingleberry88 · 15 May 2009 at 22:30

You should just be able to give 'em the serial number off the back.

Hen_Dawg · 23 Jun 2009 at 22:08

jbloggs said:
Could you let us know how you get on with this please...for future reference.

Somewhat later that expected (holidays and things) I sorted out my replacement.
Called them about 3.30pm yesterday, simple 5 minute call. They guy brought a replacement before midday today. I kept all my accessories and wires and box, just a straight swap of the screen and stand.

Identical model and revision A04 but I'm happy with that.

All very easy

Wyrdo · 25 Jun 2009 at 12:53

I really must phone Dell about my 2407 - I have exactly the same problem but can't be bothered with the hassle I always seem to go through when I call them.

I managed to twist the button round to a position where it now works and put a bit of sellotape over it to stop it spinning and then not working again

RSR · 25 Jun 2009 at 15:42

Ive got the same problem with mine as well after reading this thread.

Jay662 · 25 Jun 2009 at 16:27

I used to work for dell technical support and if you mention to them there is no display on the monitor and the self test fails they will automatically replace it.

Do note! they will send you a refurb

Marshy · 28 Jun 2009 at 10:17

Same thing just happened to mine yesterday but at least it's stuck on & not off, I'll give them a ring & fingers crossed as it is 2 1/2 years old.

[timko] · 28 Jun 2009 at 11:36

Jay662 said:
if you mention to them there is no display on the monitor and the self test fails they will automatically replace it.

Surely you should only tell them that if that actually is the case. They must test it after they receive the faulty one right?

Jay662 · 28 Jun 2009 at 23:39

[timko];14374311 said:
Surely you should only tell them that if that actually is the case. They must test it after they receive the faulty one right?

it's not actually dell that collect the part but a 3rd party and when its collected it goes to a warehouse and then to asia/poland to be repaired.

Vertigo · 29 Jun 2009 at 11:08

I never touch my power buttons and just let it sit in standby when not in use. Consumes all of 1-2W which is insignificant.

Buckster · 2 Dec 2009 at 07:45

mine was stuck this morning

went to turn on monitor and no movement in the switch

finally after lots of pushing and fiddling it worked but a bit worrying - may call Dell later

I don't think its over use .... you should see the input button, which has no label on it at all after so many times of jumping from the VGA input (XBOX) and PC (DVI) and that ones fine

perhaps use the power button once a week

QuantumXP · 2 Dec 2009 at 22:07

My power button broke so i took the casing off the monitor and added some blu-tac to hold the switch in place. Worked ever since, just missing an actual click sound.

tsinc80697 · 22 Dec 2009 at 13:16

Looks like its time for me to phone Dell and get the button sorted

Happened few days ago on my 1st 2407, think its 3years old but had 4 or 5 year warranty.

Is there a direct number I can call or do I just have to go through Dell Technical Support?

Konzul · 22 Dec 2009 at 17:33

Call 0844 388 1000, have your serial number and the order number (found on the box) ready.

Clairvoyant · 14 Apr 2010 at 19:54

An old thread, but my buttons now broken.

My original was bought back in Aug 2006 (this one was replaced in Aug 2008). Only had 3 year warranty, so looks like a DIY fix it job for me.

Buckster · 14 Apr 2010 at 19:56

I just don't turn mine off now

!lol