Impressed with playstation customer services :)

craptakular

craptakular

craptakular

Soldato
Joined
7 Jan 2007
Posts
10,607
Location
Sussex, UK
Hiya,

My ps3 broke last week, the laser died. My console is 16 months old, bought in Feb 2008. Phoned up playstation support and didnt have to wait in a que the three times I have phoned them.

Anyway, they agreed to send me a refurb ps3 in replacement of mine, even though its out of warranty.

Really impressed by there services, the fastest answering of the phone I have ever experienced. They phone you back exactly when they say will, a first in customer services for me.

I cannot praise them more.

Insert jesus pick if you like :p

EDIT: oh yeh it also helps if you keep your reciept like me, I doubt I would have got anywhere without one!
 
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Hmm... a completely different experience than I had,

Guess I was just unlucky though as most people report good things from sony customer service
 
SuBsTaNcE said:
Hmm... a completely different experience than I had,

Guess I was just unlucky though as most people report good things from sony customer service
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Thats a shame, the 4 sony people I spoke to where the best phone centre people I have ever had to deal with. of course there are bad eggs in all companies.

Did I get lucky then?
 
Nodiggidy123 said:
and there i am paying a fiver a month for continous play and people are still getting there out of warranty consoles replaced for free! :p
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I would never pay that. Sooner take the gamble. Only got my ps3 (£200 new)2 weeks ago and in 13 months (£65 payments) it will probably be worth £100
 
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