Yet another blinder by our good friends City Link

MajorMaccas

MajorMaccas

MajorMaccas

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Joined
20 Oct 2005
Posts
1,900
Location
Suffolk, UK
I got a replacement phone today on insurance, old phone goes back, so I get a delivery around noon for the exchange. In the rush of getting phone + charger together, I leave my sim card in my old phone. Yes, that is my fault, and I can't blame them for my mistake.

However, I ring about 20 mins later, realising what's happened, and she contacts my local depot, and says the driver isn't due to return to my area, but he'll try, if not, collect it at the depot after 6. If he had returned, this thread might have an entirely different motive. :p

4pm arrives, and I'm not too hopeful, so I ring again to check which depot I'm heading to, and what time I have to be there. I'm told anytime between 6-8pm, and also, that my parcel will be held back and put on tomorrow's delivery back to the insurer, not tonight's. Great I think

After my dinner, I leave home at 6:30, roughly 35 miles there, I'm making good time, hit a traffic jam (4 car pile up, ambulance, dunno what happened), but arrive at the depot at 7:20.

The guy on the desk says "nah mate, it's been packed on the lorry + its gone", I inform him of my earlier converse with his colleagues, and he says "yeh I've got the messages here, but there's nothing been left".

And, without a hint of irony, there's a poster right in front of you on the serve-over window that says "ALWAYS REMEMBER... look through our customer's eyes in everything we do" :rolleyes:

So, wasted trip, 80 miles, in a somewhat thirsty car, only to be told I was out of luck and to phone O2 to get a new sim, even though I arrived BEFORE 8pm like the woman instructed, AND they were going to hold it back regardless for tomorrow night's delivery.

Letter to head office tomorrow demanding fuel compensation, and maybe a free new sim (usually a tenner I think), if I sound really irate! :mad::cool:
 
bobbyboy uk said:
Hmmm you made a mistake, they made a mistake, not got a leg to stand on :)
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No, but they lied. I was within the time she specified, besides the fact she said it would be held back till tomorrow night's delivery, so it should still have been there for 2 reasons, pick your favourite.

If they had jsut said "nah, can't help u" I would have had a grumble about them, and would have phoned O2 and probably had a sim in my phone right now. As it is, I spend all day phone-less on the basis that I will get it back tonight, only for them to bollards it up.
 
They owe you nothing - They did exactly what it said on the tin i.e. they move parcels from one place to another. What they dont claim to do become your parcel management service. Any promises over the phone should have been seen as a bonus and not an addition to the service. To ask for compensation for your mistake is awful, but reflects society today and passing the buck :(
 
Cyberstrike2027 said:
Letter to head office tomorrow demanding fuel compensation, and maybe a free new sim (usually a tenner I think), if I sound really irate! :mad::cool:
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You know I'm pretty sure if you pop in to your nearest O2 store and tell them you've lost your sim and that you need a blank one to get your number ported to, they'll give you one there and then. A call to CS will then get your number ported to the new sim.

Don't quote me on that, but I'm pretty sure that's how it works.
 
z0mbi3 said:
You know I'm pretty sure if you pop in to your nearest O2 store and tell them you've lost your sim and that you need a blank one to get your number ported to, they'll give you one there and then. A call to CS will then get your number ported to the new sim.

Don't quote me on that, but I'm pretty sure that's how it works.
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Yeh, I've had a new sim before, and they port it in the shop, and say wait 30 mins and all will be well, did it earlier this year. Just an annoying tenner I could have done without paying. but now add an extra £15 for fuel on top of that.
 
<(Multi)> said:
They owe you nothing - They did exactly what it said on the tin i.e. they move parcels from one place to another. What they dont claim to do become your parcel management service. Any promises over the phone should have been seen as a bonus and not an addition to the service. To ask for compensation for your mistake is awful, but reflects society today and passing the buck :(
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I already said, if they had said "sorry, can't help u" that would have been better than a wasted journey and I could have sorted it with O2 today and probably got a new SIM by now.
 
Chances are your parcel was loaded on the delivery lorry before the guy you were chatting to got to the driver.

The conversation could have went like this :

Admin : Did you collect a parcel from blah blah blah

Driver : Yes

Admin : Where is it?

Driver : On the lorry lol

Admin : Did u notice a parcel address to O2?

Lorry Driver : Lol, are you serious

Admin : Does'nt matter :(
 
Thing is, whoever he spoke to on the phone shouldn't have said that his parcel WILL be held back till tomorrow without actually making sure it had been first. Yes, he cocked up by leaving his SIM in, but if the person on the phone had double checked that his parcel would actually be held back, he wouldn't have to go to trouble of getting a new one probably out of his own pocket. They've caused him further expense by promising something probably knowing full well that his parcel has already been loaded onto the van.

Ergo, the company is in the wrong for misinforming him.

Happens all the time in my store. Another branch will tell the customer to come to our store because the system says we've got something instock without calling us to double check first - 9 times out of 10 we end up sending the customer back to the store that sent them to ask for their petrol money back and to make a complaint.

Don't promise something if you can't keep it.
 
Captain_Slick said:
Thing is, whoever he spoke to on the phone shouldn't have said that his parcel WILL be held back till tomorrow without actually making sure it had been first. Yes, he cocked up by leaving his SIM in, but if the person on the phone had double checked that his parcel would actually be held back, he wouldn't have to go to trouble of getting a new one probably out of his own pocket. They've caused him further expense by promising something probably knowing full well that his parcel has already been loaded onto the van.

Ergo, the company is in the wrong for misinforming him.

Happens all the time in my store. Another branch will tell the customer to come to our store because the system says we've got something instock without calling us to double check first - 9 times out of 10 we end up sending the customer back to the store that sent them to ask for their petrol money back and to make a complaint.

Don't promise something if you can't keep it.
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It is extremely rare that the problem in cases like this are the result of the person you speak to on the phone. They will of passed the message on, which you know was done however the despatch staff wouldn't of cared to look for your parcel and just though "**** it!".

To the OP, surely its just a case of contacting the people you have returned the phone to and tell them that your sim is still in the phone and can they possible put it in an envelope and send it back to you?
 
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