Zen Vision M 30gb won't turn on :(

Robert1986 · 15 Aug 2009 at 10:31

It won't switch on but the blue light at the power switch is solid blue. I can't even turn the blue light off. I've tried a hard reset, but nothing. I've left it on charge over night but its still the same in the morning.

Anyone with one of these know what to do? I've looked around the web but couldn't find anyone with the same problem I have.

Nix · 15 Aug 2009 at 10:32

Stop trolling

Robert1986 · 15 Aug 2009 at 10:33

Nix said:
Try talking dirty to it.

Believe me, I have.

V4NT0M · 15 Aug 2009 at 10:36

Try leaving it until the light goes out and charge it again.

Cosimo · 15 Aug 2009 at 10:41

Robert1986 said:
Believe me, I have.

Maybe you haven’t tried hard enough.

Robert1986 · 15 Aug 2009 at 10:42

Skyfall said:
Try leaving it until the light goes out and charge it again.

Yea, I've been doing that for the past hour. Might take some time as its been on charge over night.

deuse · 15 Aug 2009 at 10:49

Have you tried the recovery mode?

http://support.creative.com/kb/ShowArticle.aspx?sid=64088

Vegetarian · 15 Aug 2009 at 10:50

buy a sony? Much better than the zen as i have both.↲I'd try to re flash the firmware with a pc.

Robert1986 · 15 Aug 2009 at 10:52

Vegetarian said:
buy a sony? Much better than the zen as i have both.↲I'd try to re flash the firmware with a pc.

I kinda want my Zen to work as I have over 28gb of stuff on there. Buying another mp3 player right now is out of the question.

deuse said:
Have you tried the recovery mode?

http://support.creative.com/kb/ShowArticle.aspx?sid=64088

Tried it, nothing comes up on the screen. The only activity I've got from it is the blue light. Its just won't do anything else. The blue light is solid, won't even go off.

deuse · 15 Aug 2009 at 11:03

http://www.anythingbutipod.com/forum/showthread.php?t=34958

Found that, maybe it will help. Are you using the wall chrger or USB?

Robert1986 · 15 Aug 2009 at 11:08

I usually use a usb charger but I left it on overnight with a wall charger.

deuse · 15 Aug 2009 at 11:25

The only other thing I have found on the net is about it may need a firmware update
off Creative web site.

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp? may help

Creative ZEN Vision:M 60 GB Firmware 1.21.02e (For Europe only)

http://support.creative.com/downloads/welcome.aspx?nDriverType=4&bLatest=1

Robert1986 · 15 Aug 2009 at 11:36

I can't get anything to display on the screen though. PC doesn't recognize it either.

Robert1986 · 15 Aug 2009 at 12:30

Blue light still won't go off. Left it for a few hours and its still a solid blue.

Bah.

Robert1986 · 15 Aug 2009 at 22:14

SUCCESSES!!!!!!!!!!!!!!!!!!!!!

I got brave and opened it up. Removed the battery, then pluged it in to the wall charger and it went on! I'm guessing its just the battery that was the problem.

Now it just says hardware problem.

sigh. :/

Robert1986 · 15 Aug 2009 at 22:55

got past the "hardware problem" display now I'm into the player and can browse the menus and music. I also managed to get it connected to my pc.

Backing up all the music now. Will do a format and upgrade the firmware.

eggyoke · 15 Aug 2009 at 23:28

This happened to mine a few months ago, it just wouldn't turn on at all. I thought it was because I bought the refurbished one. Strangely though it just came on one day and its been fine since.

I tend to use my old Zen Xtra jukebox 30gb more though, its so basic, simple to use and has been running solidly for about 8 years. Only problem is there isn't any software for it so I cant add new songs on my vista machine.

Vegetarian · 17 Aug 2009 at 00:13

up date using US firmware. No more volume cap.