The purple shirt people

Hitman_Leon said:
If it was software the guy was buying that did not work he would have been stuck with it if he opened the pack, they say they dont take opened software back, although I suppose trading standards might have a word on that subject.
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If the salesperson said "you need this" and/or "it will work" I would say it's a clear case of not being fit for purpose and a return under SOGA.
 
dangerstat said:
I joined this forum in 2003 (under a different username - though that's been sorted). I've worked in IT for 8 years. I know when someone is selling something to someone when it wont work. If you don't except that, that's your issue. I wrote this thread after careful consideration, I didn't write anything offensive (which is what I wanted to).

They where clearly selling a product that would NOT WORK with the laptop they where buying. It's that simple.
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Tell. Us. What. The. Other. Thing. Was.
 
Why won't you say?

Are you afraid the salesperson in question might happen across your post, realise you mean his sale, hack the forum database to get your IP, trace it to your house and come and burn it down or something?
 
Fine. It was a Linux based Netbook, the product(s) where MS Office Student / Home edition. The next thing was selling him a "laptop case" that'd hold models with a 13.3" screen to a 17" screen.
 
This really anoys me 2. I know quite a few people that have been riped off. my was recently and one of my nieghbours.

Also i recently got money off the government for dyslexia. They gave me a list off stuff to buy. There recomended laptop to buy was a laptop with a T5750 CPU £GB of 667Mhz ram and intergrated 128MB graphics. now gess how much this laptop cost. £695 + shiping of £35 + softwear loading (instaling windows) £65 £onsite instalation (whatever that means) £75 and a 4 year warrety for £410. so a toal cost of £1280. a compleate rip off. so instad i bought the "tital Apollo" from here (which still hasnt been released grrr!)
 
Ok. Are you sure the netbook wasn't xp or dual boot? That they hadn't discussed installing xp over linux? That the buyer didn't have plans to use wine or similar? That the bag definitely wouldn't fit the netbook?

Even if you were right on all counts, do you have any proof that it wasn't just a mistake on the part of the salesperson? After all, he is working at the purple shirt shop, why would you expect anything more than idiocy?
 
dangerstat said:
Fine. It was a Linux based Netbook, the product(s) where MS Office Student / Home edition. The next thing was selling him a "laptop case" that'd hold models with a 13.3" screen to a 17" screen.
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Part of me doesn't want to believe you because you kicked up such a fuss. :o To be fair, he could have been asking about it. Not all the sales people at DSGi are that bad you know. I certainly knew my stuff and truth be told, i was too nice to the customers! :eek:
 
vonhelmet said:
Ok. Are you sure the netbook wasn't xp or dual boot? That they hadn't discussed installing xp over linux? That the buyer didn't have plans to use wine or similar? That the bag definitely wouldn't fit the netbook?

Even if you were right on all counts, do you have any proof that it wasn't just a mistake on the part of the salesperson? After all, he is working at the purple shirt shop, why would you expect anything more than idiocy?
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No it wasn't dual boot, and no they hadn't discussed that. There was no mention of wine (and even if there was he'd be as likely to understand it as G W Bush understanding global politics)

I was there from the time he was discussing it with the sales person, to the time he left. To but it bluntly they screwed him, and I should have stopped it.
 
SideWinder said:
Part of me doesn't want to believe you because you kicked up such a fuss. :o To be fair, he could have been asking about it. Not all the sales people at DSGi are that bad you know. I certainly knew my stuff and truth be told, i was too nice to the customers! :eek:
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That was the reason I didn't post for a couple of times (see my OP). I thought "best not post, because some of these guys probably work there, and no one wants to home and hear that when they get back". But at the same time I was, and honestly I was disgusted. This chap was really trying to back out. And if I feel bad about no saying anything, IMO then they should feel worse, I only started this to ask how to complain:(
 
Kenai said:
You must have been there a while to listen to their entire purchasing conversation.
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I was. They have certain things in little cubes ( like boxes with clear plastic on most sides but a metal top!). So I was waiting for this guy buying the laptop to finish so I could get my thing thing :(
 
Ok, now tell me why you think there was any malicious intent. All the sales guy knows is that someone is buying a laptop of some kind, and that when that happens you should sell them an office suite and a laptop bag. Why would you expect the sales guy to understand that you can't use and in fact don't even need office on a linux based laptop? Do you think if even knew what linux is?

At the absolute worst, the store has failed to properly train its staff on the goods they're selling.
 
If you felt that strongly about it you should have took it up with the guy at the time - at least let him explain his reasoning or educate him a little about what he's selling so he doesn't do it again.
 
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