4 Month Old TV Developed A Fault Can I Get A Refund?

markweatherill said:
Don't forget the warranty period is by EU law two years, not one.
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Thought it was up to five years depending on how much it cost though I might be confusing this with the Sale of Goods Act. (somebody correct me on this if mistaken pls)

edit: just found this
Consumer experts say retailers are exploiting ambiguous legislation to wriggle out of their responsibilities. Ministers, however, claim the law is quite clear. The Sale of Goods Act offers protection against faulty goods even when the manufacturer's guarantee has run out. The act says goods must last a reasonable time - and that can be anything up to six years from the date of purchase.

Which? - formerly the Consumers Association - says consumers should argue strongly with retailers when a product breaks down within six years. The Sale of Goods Act doesn't define how long specific products should last, because different products have different life spans. But a survey by Which? of manufacturers into how long they believe different types of appliance should last made interesting reading. All of them said their goods should last five years or more.
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Dano said:
Ask them for an estimate and hold them to it?
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How can you hold them to an estimate, an estimate is surely that.

You will probably be told an estimate when booking it in. But if it goes over the store policies 28-day period, then you will be allowed to get it exchanged at the store. If it's still in for repair at that time, just call up and they will probably give you an auth number.
 
Fegruson said:
How can you hold them to an estimate, an estimate is surely that.

You will probably be told an estimate when booking it in. But if it goes over the store policies 28-day period, then you will be allowed to get it exchanged at the store. If it's still in for repair at that time, just call up and they will probably give you an auth number.
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Bad choice of words, sorry. But you know what I mean.
 
Was that you thundy?

I just despair at people not being able to live without their tv for a few weeks and end up acting like its the end of the world if they miss an episode of neighbours or something.. or would you like me take it to a fresh thread? Wasn't meant to come across as a troll
 
Thesnipergecko said:
Ok guys, thanks, looks like I have to go with the repair option. Wonder how long it will take them this time :rolleyes:

I find it absolutely disgraceful that after 4 months the TV has broke, it's obviously not a great TV and it boils my blood that I cannot exchange it for another TV or get a refund.

Now I am stuck with a TV that is not fit for purpose. What's saying it won't break again in another 4 months time...
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You certainly don't *have* to go with the repair option - If goods develop a fault within six months of purchase, that fault is deemed to have been present at the time of purchase, *unless* the supplier can prove otherwise (which is very doubtful, and it's unlikely they'd even try).

SI 2002 No. 3045, The Sale and Supply of Goods to Consumers Regulations 2002

That being the case, the goods don't "conform to contract", and you can ask for a replacement or refund *from the supplier*. I wouldn't mess around with the manufacturer's warranty in this case if I were you (although it can be the best option in some circumstances) - just ask the supplier if they've got a replacement (if not the same make/model, a mutually agreeable alternative), and if they can't guarantee to supply it within a reasonable time (say 7 days), ask for your money back.
 
Always get the retailer to take care of fixing it for you under SOGA if you can as there is a limit to how long the repairs can take (28 days) before they have to replace or refund - with warranty repairs the manufacturer can take as long as they please (I had a monitor in for 3 months once).
 
fair bit of misinformation being given in here

this should help , there's an FAQ on the link also

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

Sale of Goods Act Fact Sheet
Subject:
Sale of Goods Act, Faulty Goods.

Relevant or Related Legislation:
Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

Key Facts:
• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.
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I think they have the right to correct the fault basically. A good shop would just swap for a new one imo, you might want to argue your future custom is worth this much

If you bought on a credit card then speak to them as they are the vendors in a way.

I know something like an egg money card would give insurance on this kind of thing plus they refund the difference if you see it cheaper also
 
Thundycat said:
When my Pannasonic plasma developed a fault they supplied me with 32inch Lcd until my plasma was fixed.

Speak to Samsung direct and see what they say.

TC
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That's quite good-is it common for all major electrical retailers?
Hoping I'll never need it mind.
 
Thundycat said:
When my Pannasonic plasma developed a fault they supplied me with 32inch Lcd until my plasma was fixed.

Speak to Samsung direct and see what they say.

TC
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That's quite good-is it common for all major electrical retailers?
Hoping I'll never need it mind :)
 
JBuk said:
fair bit of misinformation being given in here

this should help , there's an FAQ on the link also

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html
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This is also interesting and I do have a question concernin this if anybody could help? five years ago I bought a sony rear projector.Having had it on finance I paid quite a lot for it £1400. however (and i know in some ways it is my fault for not reporting it) the screen has always had dark shadows on it. seeing that the Act also includes minor defects-I wonder if it is still too late to do anything about it?Only finnished paying for it last week: it being a spare set (in all).
 
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My 50" Samsung plasma ( 4 months old at the time) developed a fault with a 2" black bar going all the way down the screen. Samsung came out the following day to confirm that it needed a complete new panel, which happens to come with all of the gubbins except for the PSU and mainboard. They then turned up (two of them) five days later to replace the panel etc. They offered me a 32" whilst I waited for them to order a panel but I never bothered taking them up on the offer.
The TV has been great since and I can't fault Samsung's response or repair. I believe that if the TV had developed that type of fault outside of its guarantee it would not have been worth repairing.
 
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