Rant with a twist - computer repair people

Soldato
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Round my mums today and her friend was over for a cup of tea. My mum called me in as her friend was having some trouble with her computer.

I'll try and keep this short. The problem is that she has had a virus on her computer on and off for a year, except the odd bit is the computers been formatted a few times as the final big fix, as well as her plumping up for a new router as advised (and probably charged for installation) by the computer repair people. Anyway she explains to me that today she thinks she's infected again as when she visits her business website she's noticed her browser trying to get to http://henn****.** (I've partially starred out the link as it's a malware page). Now bare in mind she's noticed this redirect before and always assumed she's been infected when she's noticed it in the past. So I had a quick look at her web page and notice a bit of javascript pointing to the above page. I have look at the personal page of the guy who designed the site for her, and what do you know the same bit of javascript is hidden on there.

So to me it looks like someone has managed to get access to the space he's used for her site and his personal one, and insert this bit of code into both index pages. I doubt it's anything sinister from the guy himself as I've seen this sort of thing happen before where the hosting gets compromised, I just find it ridiculous that over the course of the last year no one noticed this, yet I find it in 5 mins. I'm not blowing my own horn here, it just wasn't difficult to find this bit of rogue code.

I'd be fuming if I was my mums friend as it's nothing she's done wrong in the slightest, yet she's ended up paying an arm and a leg for it. I haven't asked but I can't believe she hadn't mentioned it to this hosting guy at some stage over the last year, I mean because she pays him for a service surely he'd owe it to her to at least check his source code. I mean I know if I was just doing it as a favour I might shrug it off and say nah it can't be the source code, but to be actually running a business is a whole different story surely?

/rant
 
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if it's a business website either:

do it your self 'in -house' and take on all the responsibilty that that involves.

or

have an SLA and a terms of service / with clearly laid out roles an responibiltyies of the parties involved. In this case you should be looking at compensation or something for this. presumably you still aren't paying this guy for hosting etc? what's the assuarance this won't happen again?
 
I read that and just pictured it as a scene from House. :) hahaha

But yeah I agree, someone should have found it before now. If she had mentioned to a computer repair shop about the site then they should have looked into it. Or like you said the guy that is hosting it should have been told about it tbh.
 
Woh, I was gonna suggest as i was reading that you check the business site :p

Wierd that definately, What does the malware do any ideas?

I'm not 100% but I think it was causing redirects on her internet banking sites. It may be that once she got the first bit of malware other stuff followed.

Speaking to my mum earlier it seems like her friend had told the site provider about the virus stuff before but that he'd shrugged it off as not having anything to do with the site. I'll post back as I find out more.
 
The 'repair' people formatted the PC several times to try and fix a problem that was occurring on one website?

Can you say 'inept'?
 
The 'repair' people formatted the PC several times to try and fix a problem that was occurring on one website?

Can you say 'inept'?
Not really, had they found and sorted the problem initially they would not have got as much repeat business.
 
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I think it's just a fact of life that the conduct of most computer service shops make computer enthusiasts mad.
 
I think it's just a fact of life that the conduct of most computer service shops make computer enthusiasts mad.

Its the case for most industries and always will be. I hate jessops, there idiots, and i bet quite a few members in the motor forum hate quickfit or ayny theiving mechanic.
That is life it appears.
 
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