Vauxhall = best answer ever

Gerard

Gerard

Gerard

Caporegime
Joined
18 Oct 2002
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Location
Ireland
Seems my parent mobility car has developed a fault with sports mode, anytime its engaged the car refuses to go out of whatever gear it was in when the button was pressed, it also seemed to be over-revving in regular mode now and again so it may have been starting to affect the regular mode. So i call up vauxhall today and book it in for tomorrow. I ask about a courtesy car while its being looked at and i get the following response:

"you have to book a courtesy car two weeks in advance"

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Apparently it seems to be eligable i have to use my psychic powers and diagnose that there might be a fault 2 weeks in advance of the actual fault occuring. :rolleyes:

No idea how long it could take to fix, could be a few hours could be a week or more, during that time though my parents will either be housebound or forking out money left and right for taxi's. :mad:
 
[TW]Fox;14850276 said:
What do you expect them to do if they dont have any cars available?
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Its more the fact you would think they would have cars on standby incase they get a lot of work in, i was told in no uncertain terms that the cars HAVE to be booked 2 weeks in advance (her words not mine).
 
[TW]Fox;14850276 said:
What do you expect them to do if they dont have any cars available?
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I would agree if it was a service or a MOT where you have a choice when you take it in, if the car breaks unexpectedly how can you give 2 weeks notice for a hire car?
 
cymatty said:
I would agree if it was a service or a MOT where you have a choice when you take it in, if the car breaks unexpectedly how can you give 2 weeks notice for a hire car?
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Exactly the point, im gonna query this tomorrow when im down, maybe they can direct me to a vauxhall approved psychic who can give me 2 weeks notice of any faults. :p
 
Not just Vauxhall though is it, loads of companys now do these silly things to cut costs in bad times..
 
JamesRJ said:
Sports mode, mobility car ????
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Yes its an astra 1.8, sports mode just fires you through the gears quicker making it handy for overtaking. Its meant to adjust the suspension and steering as well but i cant say ive noticed that.
 
JamesRJ said:
Couldn't they live without sports mode for the two weeks it needed to book a courtesy car ?
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You may want to re-read the initial post first. The gear sticking was starting to affect the car when not in sports mode, it would go to first then over-rev then lurch into second. Better getting it sorted now than having it possibly break down somewhere else.
 
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EddScott said:
You'd be surprised what you can get on mobility.

An apology and an admission that no cars were available would have been more appropriate than the customers assume precog abilities.
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Dp they have to supply a vauxhall approved car as a courtesy car? Their forecourt is full of second hand cars, including a mk3 mondeo ghia auto. You'd think they could swing it so they could loan out one of those for a few hours or days.

Not entirely sure how their courtesy system is meant to work with regards as to what car you get though. Though i imagine insurance is the reason that only specific cars can be used.
 
Guess it depends what sort of relationship you have with your dealer, or whether they see you as a cash cow.

When I book a service with my current Audi dealer, you need to do it two weeks in advance to get a courtesy car. If the car breaks down, I would guess I'd be stuck. I have never bought a car from them.

My old BMW main dealer (Owned by the same group as my Audi dealer, the two dealers are a stones throw away from eachother) took a nearly new sale car and gave it to me when they didn't have any courtesy cars available. I had bought two cars from them in the past though.


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[TW]Fox;14850276 said:
What do you expect them to do if they dont have any cars available?
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Im sure it was your good self who pointed out recently that any garage should have an overspill hire arrangement with a local hire company to cover any such eventuality.

If it weren't you fox i apologise.. but somebody mentioned that.

Anyway, my old boy had this happen when his motor was in for service ( also at vauxhall as it happens ) and they had no courtesy cars available, they sorted a hire car in no time.
 
Gerard said:
Dp they have to supply a vauxhall approved car as a courtesy car? Their forecourt is full of second hand cars, including a mk3 mondeo ghia auto. You'd think they could swing it so they could loan out one of those for a few hours or days.

Not entirely sure how their courtesy system is meant to work with regards as to what car you get though. Though i imagine insurance is the reason that only specific cars can be used.
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No my grandparents got a Mondeo (newest one) estate when they took their Zafari in, which they didn't have to book on the day.
 
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