phone top-up didnt work. who's responsible?

Legally you have no contract with Orange for the transaction. You do have a contract with the retailer because you paid them to deliver a service.

In practice Orange will sort it out. But if it came to legal action then you'd have to sue the retailer because that is the person that you have a contract with (I'm not talking about a contract on the phone).
 
thecremeegg said:
Working in a shop myself with a paypoint machine, once its gone through thats it, not our problem. No refunds can be given as its out of our hands.
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What he said, once its through its through, hence why we need to check and double check what people want before giving it out. If someone asks for a £10 O2 voucher adn we accidentally put one for Orange through then it cannot be reversed. Unfortunately the codes generated by these machines cannot be returned, same deal with people that come in saying that their xbox live code hasnt worked, whilst the custemer may be correct, we have no control over codes as its microsofts problem. Whilst its a dodgy deal for customers and has caused numerous arguments with customers we cannot acess other companies systems to confirm if things like activation codes have worked, which means unless they have solid proof that the code failed we simply just have to apologise and say theres nothing we can do as its not like its a piece of electronics that can be tested to find out if its broken or not.
 
Hades said:
Legally you have no contract with Orange for the transaction. You do have a contract with the retailer because you paid them to deliver a service.
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However, under the data protection act we cannot access someone like Oranges customer database to check whether the custmer is talking a load of bull or not. Faulty electronics can be tested, activation codes cannot.

Sure, you could expect the retailer to contact orange or another company and have the faulty code fixed, but it would mean leaving the problem in the hands of the retailer until they could be bothered to try and chase ti up, which means you will be waiting around for a lot longer than to just pick up the phone and ring them yourself. We have the same problem with xbox's, customers will coem in with a knackered xbox and demand a replacement, which means we will need to test it then source another one, which can sometimes take longer than it would be to go to MS directly.
 
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