Ah ok then thanks. So theres a good chance i wont get charged then you reckon as bt heard noise on my line during the call (and logged it) while my phone was plugged directly into the test socket? By the way i've tried two wired phones as well just to make sure and each one i've heard noise off while plugged in at the test socket.
BT engineer coming saturday, what should i do?
- Thread starter Nocky24
- Start date
Ah ok then thanks. So theres a good chance i wont get charged then you reckon as bt heard noise on my line during the call (and logged it) while my phone was plugged directly into the test socket? By the way i've tried two wired phones as well just to make sure and each one i've heard noise off while plugged in at the test socket.
if you've plugged into the test socket (the socket behind the front plate of the master socket) and you're still getting noise there then you shouldn't be charged.
However this was the policy when I worked out in field as an engineer a few years ago (i work in the exchanges now) , but i don't think anything has changed with regard to that since. - I'm sure McHaMmEr would confirm that though
However this was the policy when I worked out in field as an engineer a few years ago (i work in the exchanges now) , but i don't think anything has changed with regard to that since. - I'm sure McHaMmEr would confirm that though
Soldato
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- 18 Oct 2002
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- 2,626
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- Worcestershire
As I said before you definitely won't get charged if we have confirmed in notes that there is noise on the line (regardless of the line test result.) If however the problem is caused by your equipment/extensions etc then you will be charged...
Managed to get yourself a jumpering job ljt? I wouldn't mind that now since the introduction of the ILM's!
Managed to get yourself a jumpering job ljt? I wouldn't mind that now since the introduction of the ILM's!
As I said before you definitely won't get charged if we have confirmed in notes that there is noise on the line (regardless of the line test result.) If however the problem is caused by your equipment/extensions etc then you will be charged...
Managed to get yourself a jumpering job ljt? I wouldn't mind that now since the introduction of the ILM's!
The joys of ILM's! I've been on jumpering for 2 years this november, not through choice though! (although i don't mind it
) I joined in 2003 as an engineering apprentice, got moved to planning in 2006 (no wage increase though!), then got made a redployee in 2007 and got put on jumpering!, so i'm just glad I have a job at the moment lol!Nocky24 - did the engineer turn up and sort your noisy line? Did you bribe him with tea and biscuits lol?
Internet Location Managers or something like that - basically a tracker on the Van!
The joys of ILM's! I've been on jumpering for 2 years this november, not through choice though! (although i don't mind it
Nocky24 - did the engineer turn up and sort your noisy line? Did you bribe him with tea and biscuits lol?
LOL i did try, but he didn't stay long enough top be honest, really concerned about a charge now. He done a couple of quiet line tests using his stuff and our phone and couldn't find anything wrong, but he said he was going to go to the exchange and change the hardware over or something there and my line might go down for a bit (an escape to get as far away as possible and charge me maybe? lol my line never went down so i don't think he changed anything over).
I'm wondering now whether when i raised the fault thursday and booked an engineers appointment that someone had already sorted it out at the exchange maybe? As the line has been completely stable since then with no noise. Either way i got a txt about half an hour after he left saying my bt fault had been fixed. What do you guys reckon and what does our resident openreach engineer think?
I doubt very much you will be charged mate, if hes booked the job off in the exchange then you certainly wont.
Depending on what type of line you had, he could have changed a few bits of equipment in the exchange. Your line would have only gone down for 10 minutes so you may not have noticed.
Depending on what type of line you had, he could have changed a few bits of equipment in the exchange. Your line would have only gone down for 10 minutes so you may not have noticed.
Well the router stayed connected when he come round and while he was at the exchange and it never lost sync so i don't think it went down. Thats why i'm wondering if someone had already sorted it the day before he got there at the exchange when i raised the fault as my line is 100% stable and noise free, its like a completely different line to be honest. My snr is reading always above 6db now (the default) and never dropping even at night when i was checking it, im tempted to even drop it to 3db its that stable, but i'll see how it goes for a while. It was dropping into negative dbs before it was that noisy. Is there anything at the exchange which could have gone wrong to cause this?
And also yeh the txt just read my bt fault had been fixed and completed, no mention of any charge so i dont know
By the way you've explained it you have a line with a bt dial tone and llu O2 broadband. if he had changed the equipment where you're dial tone comes from then it wouldn't have disconnected your broadband, so you wouldn't have noticed anything your end. It could have been something as simple as a fuse in the exchange causing noise.
Oh great stuff so yeh it could have been that then and yep i have llu o2 broadband with a bt dial tone
Whatever it was though, someones definitely changed something as my internet isn't cutting out anymore and no more crackling noise especially when the router was connected (although it was happening at the test socket as well). All good so far, at least untill i see our next bt bill!
Soldato
- Joined
- 18 Oct 2002
- Posts
- 2,626
- Location
- Worcestershire
The joys of ILM's! I've been on jumpering for 2 years this november, not through choice though! (although i don't mind it
Nocky24 - did the engineer turn up and sort your noisy line? Did you bribe him with tea and biscuits lol?
I think we're all pretty nervous about keeping our jobs at the moment, outsourcing all the complex work has made me even more nervous (how long til voume goes the same way?!?!) Jumpering jobs rarely come up here, seems there are plenty of volunteers for them when they do!
(wouldn't mind switching to jumpering for the winter myself )Information Location Managers - the source of all evil and the bane of my existence!!! Basically a fancy name for GPS trackers, I don't resent the company for installing them it's just what they do with the info from them that has ruined my job!!!