I have a nasty virus, please help me get rid of it?

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jooragi

jooragi

jooragi

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Urgent, this is really bad, please help me!!!

I was browsing my some website and happened to download by mistake some file to my desktop. I had forgotten about downloading the file when one day I was deleting some unwanted files that had been sitting on my desktop for a while and then suddenly I clicked on this exe, I cannot remember the name of it. it was unsual as it looked like an exe that had not completed the download but it defintely had completely downloaded. Anyway the moment I clicked it, I did not need to install anything but I knew at that point I had done something awful as I could hear my hard drive spinning and making a lot of noise at it was looking for something. I pulled the cord out of my PC straight away and then upon rebooting I went to load firefox and now every time I want to browse the internet I get within minutes my AntiVir Guard scanner popping up saying in documents and settings I have a recognition pattern of the HTML/Infected.WebPage.Gen HTML script virus. The radio tab is on deny access, I have tried that and delete, and move to quarantine and ignore and every time I do so a few minutes later the warning message comes up again, upon many reboots it is still happening. Also when I do boot into windows and load up my browser it takes longer to load and sometimes the browser doesn't come up and I have to press ctrl alt delete and end the firefox task and then re click my desktop shortcut for firefox and then it loads again. I cannot find where in documents and settings this virus is, I was hoping I could search for it and delete it manually.

Should I run ccleaner?

What should I do?

Can this virus effect any files I have on my computer such as documents, videos, music, pictures, I hope not as I would hate to have all that lost or made a copy of and uploaded to some hackers website.

please help me guys

thanks loads
 
try downloading a portable virus scanner, add it to a usb stick and scan your PC that way first.

backup and reinstall is a last ditch attempt.

Have you tried installing any other virus checking software such as AVG, Avira or Avast?
 
jooragi said:
Should I run ccleaner?
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CrapCleaner isnt an antivirus.

wush said:
Backup anything you need to.

Wipe the drive and reinstall your OS.
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Completely over the top. Just run any antivirus (Click here for AVG Personal Edition - Free) and that'll clean it up. Its only Malware.

But yeah, back up your stuff anyway, its never a bad idea.

Also AntiVir scanner should have picked up the exe was infected and not allowed you to open it without at least a confirmation window, did you just decide to allow the exe to run even after being prompted? If so, why?
 
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apeZ said:
This, this and this.
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a forum of geeks cant even fix a virus ? :rolleyes:

reminds me of most the forums where something goes wrong with windows , someone wants help and they are told format reinstall :rolleyes:

my sons laptop ends up with a lot of viruses and in all the years hes had it its never been formated yet works perfectly fine and is currently virus free.

combifix will get rid of pretty much all annoyance viruses/trojans

if your running a pirated os that uses a crack combifix will also treat it like a virus though
 
arknor said:
my sons laptop ends up with a lot of viruses and in all the years hes had it its never been formated yet works perfectly fine and is currently virus free.
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How do you truly know that it's virus free? All bets are off as soon as the system has been compromised once. That's why a wipe is the smart thing to do.
 
A hot steaming mug of lemsip and a morning curled up in bed with a good book should set you straight.
 
wush said:
How do you truly know that it's virus free? All bets are off as soon as the system has been compromised once. That's why a wipe is the smart thing to do.
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because im good at maintaining a healthy computer and ive been fiddling with them for over 10 years.

i expect im not the only one around here that can spot a dodgy dll/exe from a mile away.
generally most nasties arent very well hidden and they are loaded when your os starts.

there are various programs that can monitor your computer and tell you which files have been active during a specific time or show you in realtime, obviously it will be a big list but if you already know the names of most of the legit windows dl's etc then you can narrow that list down massively very fast.

its not something i would do for anyone outside of my house because it can be very time consuming but if you know everything thats installed and runs at startup anyway its not that bad
 
Many thanks for all the help

arknor said:
a forum of geeks cant even fix a virus ? :rolleyes:

reminds me of most the forums where something goes wrong with windows , someone wants help and they are told format reinstall :rolleyes:

my sons laptop ends up with a lot of viruses and in all the years hes had it its never been formated yet works perfectly fine and is currently virus free.

combifix will get rid of pretty much all annoyance viruses/trojans

if your running a pirated os that uses a crack combifix will also treat it like a virus though
Click to expand...

Hi arknor,

Many thanks for the tip with combofix

I downloaded combofix and used it. It took about ten minutes. It showed on screen the completion stages. It went through 1-50 stages, some of the stages were like 6, 6B, and 19, 19B, and 32, 32B. I guess that's normal. It then created a log file, which I went through but it made no mention of deleting this HTML/Infected.WebPage.Gen HTML script virus. But open loading the browser, the browser loads smoothly and I get no warnings from my anti virus scanner anymore. But how do I know if this HTML/Infected.WebPage.Gen HTML script virus is still there?

I am going to run ccleaner as well

thanks in advance
 
Make sure you delete your system restore too if it's on as the virus is probably in there somewhere.
 
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Back up, scan the back up, reformat and reinstall. I thought this was the approach everyone took, fair play to you if you bother actually finding what the virus was and removing it.
 
If running Windows XP, download Kaspersky Virus Removal Tool (here) & run it in Safe Mode.

Consider also upgrading your AV if it was unable to detect a suspect program/file. Recommend you do a full system scan at least once a month.

Pulling out the power cord is a drastic & unnecessary reaction. Might have caused more serious damage to the system. Next time simply hold down the power button till the system shutsdown, roughly 4-secs.
 
thanks for the help everyone

Okay I have run malware bytes and it found 4 infections which I have deleted now

I ran c cleaner and it picked up a load of things which I erased and fixed

Then I deleted my current free anti virus software and downloaded their new free latest version. Then I did a complete scan and the scan took about 32 minutes but just after 30 minutes in it picked up an object 'tryout[1].exe and said detection TR/Dldr.codecPack.ijn it says repairall or cancel. Should I press repairall?

Should I install the kapersky virus removal tool or use the online one first?

bliss said:
Make sure you delete your system restore too if it's on as the virus is probably in there somewhere.
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how you delete your system restore?

when I used combofix it created a system restore point, does that matter if I am going to delete as you say?
 
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arknor said:
a forum of geeks cant even fix a virus ? :rolleyes:

reminds me of most the forums where something goes wrong with windows , someone wants help and they are told format reinstall :rolleyes:

my sons laptop ends up with a lot of viruses and in all the years hes had it its never been formated yet works perfectly fine and is currently virus free.

combifix will get rid of pretty much all annoyance viruses/trojans

if your running a pirated os that uses a crack combifix will also treat it like a virus though
Click to expand...

The only way to be 100% sure is reinstalling Windows. Most virus's or trojans will hide away. A decent one will stop AV being installed or change the configuration in such a way that it doesn't detect it.

It's also a hell of a lot quicker than doing what you guys suggested. As in the previous post it took 32 minutes to do an AV check. Then you want to check with other programs as well which, for the sake of argument will take another hour or so to do.

In that time I could have had the system back up and running.



M.
 
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