My diplomatic letter to Virgin Media.

Joined
10 Oct 2007
Posts
1,165
Location
in the arse of england.
Dear happy happy corporate peoples. Today I went to download a copy of PC Guard as my kaspersky subscription has come to an end and I have been greeted by this...

"Your operating system or browser is not supported. You must be using one of the following operating systems and browsers to run PCguard:

Operating System
* Windows XP Home Edition, Media Center Edition and Professional (Windows XP Professional x64 Edition not supported)
* Windows Vista 32- and 64-bit editions (Windows Vista Starter Edition not supported)

At first I though it was a fire fox glitch but it turns out it is my unsupported and unknown operating system. Indeed it makes perfect sense as of course I am sure I must be one of only a small hand full of people in the world using this OS.

Its not well known, made by a small firm in California, Micro something or other.

I believe they called it windows 7.

Sarcasm aside (or at least most of it) given that windows 7`s release date has been known about since June, do you not think it may have been wise to have sorted this BEFORE the release date.

More to the point I am a qualified I.T. technician with a decade of experience, all be it an unemployed one (thank you Mr. Brown) and I would be more than willing to bet my left nutt (on my office chair of course) that the software will work fine on 7 as basically its bloody VISTA with a face lift and a few thousand fixed components.

So please, for the love of mercy, can you instruct your website NOT to tell me what's good for me, allow me to download the stupid thing, with a stipulation of no support from you if you must, and I will be the judge of whether or not it is right for me.

I would have called up about this issue but in between my internet currently being broken for the next four weeks, your phone service telling me it too is also having a technical problem, and being routed to Bombay on a market day via a line who's quality could be beaten by a long piece of string and two yoghurt cups, whilst being read a script by a person who knows less about I.T. than I did as a school boy, I felt I simply must write to you. I'm sure you understand.
 
Perhaps its not Virgin Media's but the makers of PCGuard preventing you from downloading it on your system, as their software doesn't support it!
 
I understand but they're probably trying to cover their bases and have not updated it to allow it yet. It is annoying though

Could you not download it from another OS/computer?
 
I understand but they're probably trying to cover their bases and have not updated it to allow it yet. It is annoying though

Could you not download it from another OS/computer?


I could indeed and good thinking batman. dont have another system here though, will have to take a USB stick with me tomorrow.

Its not so much the annoyance of this, they have just been bloody awful the past few weeks, trying to watch any streaming media in 3 second stop starts because of no bandwidth and 9% packet loss is just crappy. it should not take a month to fix.

Download a decent free AV like Avast, Microsoft Security Essentials or Avira. PCGuard is trash.

If its engine is indeed kasperskys it should actually be one of the best out there. Having never used it though I am not too sure yet.
 
Ha ha, hes been suspended now anyway, maybe he wrote a similiar letter to the Dons.

Personally I would have just installed a virtual machine with XP or Vista.

I have a feeling there is even a FF add on whcih lets you manipulate what browser/OS websites see you as. If this does not exsist and I've imagine it does anyone want to code it for me?
 
You come across as a total ass, they won't help you.


I've written loads of similar emails to Ubisoft and my city council, and the latter did what I asked them in the end. Most probably due to the fact they're local whereas Ubisoft are in California (presumably).

Have you never been that ****ed off that you've written a similar letter/email?


Ha ha, hes been suspended now anyway, maybe he wrote a similiar letter to the Dons.

Personally I would have just installed a virtual machine with XP or Vista.

I have a feeling there is even a FF add on whcih lets you manipulate what browser/OS websites see you as. If this does not exsist and I've imagine it does anyone want to code it for me?


Why was he suspended?
 
i for one from experience can understand his frustration maybe not with the VM antivirus but the whole virgin media experience with foreign call centres there awful customer,and broadband hell.

That being said im sure there are many ppl who have had a great experience with VM
 
i for one from experience can understand his frustration maybe not with the VM antivirus but the whole virgin media experience with foreign call centres there awful customer,and broadband hell.

That being said im sure there are many ppl who have had a great experience with VM


Oh I've had an excellent service from Virgin Media! We've got the three XL packs (V+ HD Box, Phone and 20mb broadband) and it costs between 50-55quid a month. The same from Sky is 5-10 quid more and their broadband speeds aren't as fast.

Don't get me started on those bloody call centres in India though!! I was on the phone with one of them for about 10 mins or so, and I just had one issue with my bill. I kept asking them to put me through to someone in the UK, which they did eventually, and the guy had my issue resolved in about 2mins! Boy was I infuriated!! :mad:
 
I've written loads of similar emails to Ubisoft and my city council, and the latter did what I asked them in the end. Most probably due to the fact they're local whereas Ubisoft are in California (presumably).

Have you never been that ****ed off that you've written a similar letter/email?





Why was he suspended?

He swore in a thread a couple of times I think, besides the point.

I have been annoyed before, but since I started a part time job I quickly realised moaning and insulting people doesn't help your cause one bit. Put yourself in their shoes - would you help someone who comes across as a plonker, or someone who asks politely for some help?
 
Don't get me started on those bloody call centres in India though!! I was on the phone with one of them for about 10 mins or so, and I just had one issue with my bill. I kept asking them to put me through to someone in the UK, which they did eventually, and the guy had my issue resolved in about 2mins! Boy was I infuriated!! :mad:

Infuriated enough to pay an extra £5 a month on your bill for them to have UK based support only?
 
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