My Dell 3007 WFP just died, 3 months out of warranty :( Dell WONT help!

samcat

samcat

samcat

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Having a pretty rubbish morning.

My 3007 WFP (30" dell monitor) has stopped working, just sits on the orange standby light.. Tried it with 2 different computers and cables to rule that out and it is the monitor.
If I unhook the signal cable the monitor powers up and starts cycling through a range of different colours on screen (self test mode).

Just rang up and spoke to a very helpful chap at Dell, who has informed me my 3 year warranty has expired on the 27/7/09 and that there is nothing they can do to help. No discount on buying a new one, no scheme to repair it, nothing. :(

Anyone had any dealings with dell like this before, and is there anything I can do? Cant afford to buy another 30", and would hate having to compromise with something smaller.

Thanks,
Sam
 
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Ah man. That sucks.

You can't really blame Dell for not helping. A 3 year warranty is a good deal and they have to draw the line eventually.

Perhaps they could let you speak to an engineer though? You might be able to fix it yourself? (With some pointers).
 
I do understand, its expired and thats that. Fair enough!
Wouldnt let me speak to an engineer, said it was pointless as they dont service/repair the bigger monitors, just replace them.
Seems so wasteful, its probably something simple... Really tempted to crack it open and get the Multimeter/scope on the go and try and work it out.
 
id look at trading standards,sale of goods act,something 3 yrs old shouldnt really fail, think they have a fit for purpose rule, things should last 4-5 years apparently.
 
sorry that's miles from the fact. Fit for purpose does not cover breakdowns on a 3 year old monitor.

Different things have respective life spans. Op needs to get pushy with dell relating to age expense and see if they'll subsidise a repair.
 
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For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

Are all goods supposed to last six (or five) years?

No, that is the limit for bringing a court case in England and Wales (five years from the time of discovery in Scotland's case). An item only needs to last as long as it is reasonable to expect it to, taking into account all the factors. An oil filter would usually not last longer than a year but that would not mean it was unsatisfactory.
Q4. I know I can demand my money back within a "reasonable time" but how long is that?

The law does not specify a precise time as it will vary for most sales contracts as all the factors need to be taken into account to be fair to all sides. The pair of everyday shoes may only have a few days before the period expires but a pair of skis, purchased in a Summer Sale, may be allowed a longer period by a court.
Q5. After the "reasonable time" has passed, what can I do?

You may seek damages, which would be the amount of money necessary to have the goods repaired or replaced. Frequently retailers will themselves offer repair or replacement. But, if you are a consumer (not making the purchase in the course of a business) you have the statutory right to seek a repair or replacement as an alternative to seeking damages.
Q6. Is it true that I have to complain to the manufacturer?

No. You bought the goods from the trader, not the manufacturer, and the trader is liable for any breaches of contract (unless he was acting as the manufacturer's agent).
 
i have a lot of experience with the soga etc having been in retail for along time. i think you'll find the time limits you quote relate to a fault at the time of purchase. If for example the monitor failed under warranty for dead psu then failed after warranty with dead psu you'd have a good case.

In many cases when this protection is used manufacturers will argue it is uneconomical to tepair, there entitled to this defence, then factor wear and tear into the equation before making a payout.

'm well aware the contract is usually between buyer and retailer but i'm sure you'll get much further sorting this with dell.
 
Earth[Tera].bin;15209368 said:
No house contents insurance?
Click to expand...

Yes.
But it wasnt an 'accident', it just failed.

Not going to go OTT on this, as its just out of its 3 year warranty and I accept that. Going to talk to the ordering dept at work as we have spent in excess of 150k with dell in the last 12 months, see if they can swing something :)

Thanks,
Sam
 
capriboy1978 said:
good luck with it. I'd be sorely annoyed. . . .
Click to expand...

Thanks. I am, costed up a replacement with the best discount I can get.. Very expensive!
So now looking into alternatives, upto £500 (and dont want multiscreens, been there before) and DELL aint getting my money again.

Sam
 
If it were mine I would have a go at fixing it (then again I am an electronics engineer and I have
access to loads of test equipment)
Apart from that make it fall off the desk and claim off house insurance
 
have you tried taking the power cable out and in again?

i got the same problem once and that solved it :| i was about to call dell support too
 
Surely there is a locally based electronics engineer that can fix it for a reasonable sum... dig out the yellow pages and get a quote for a diagnosis/repair.
 
samcat said:
Thanks. I am, costed up a replacement with the best discount I can get.. Very expensive!
So now looking into alternatives, upto £500 (and dont want multiscreens, been there before) and DELL aint getting my money again.

Sam
Click to expand...
There a secondhand Dell 3007WFP 30" going in the MM for £475

Being sold by LewisStuart

(P.S i know you said you your not going pay for another dell nmonitor...But i can't see you being able to get any other 2560x1600 30" monitor for below £500)
 
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sorry but this does not sound right, i remember when i had a fiasco with dell some time ago and spoke to the team manger and what they do is pick up your monitor and give you a quote for repair and send you a refurbished one for the price of the quote. Its true they don't repair your specific monitor you send them, but they have this swap out program. Your faulty monitor goes to one of their contractor that repairs them in due time for dell.

I think you should ring back again and make 100% sure on this point, its possible they have changed their policy now.
 
MeddlE said:
If you can find out which part has failed then you can fix it yourself, my 2405 died just over two weeks ago and I got the part from http://www.lcdrepair.us/

£47 and my 5.5 year old monitor is back up and running.
Click to expand...

Gonna give this a go, found some good guides on what to test and have the tools for the job, so gonna pop her open and have a look... May end up being a cheap repair :)

Sam
 
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