is it sales or support i need to call , will i need my card details etc again ?
Yes just call sales and you will need all your details I am afraid.
Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.