Vodafone are the mobile equivalent of scurvy

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Ive always thought as Vodafone as one of the better ones personally. I personally have had a simlar experance with 02 under a personal contract and we have no end of problems with the business contract at work with 02.

Swings and roundabouts really.
 
List all your complaints and costs in a letter, send recorded delivery and take a look at the OFCOM timescales. Keep it polite and accurate, don't get emotional in it but note the total cost. It isn't reasonable to be asking £100 an hour for your time, just note how long it has taken. You will get it sorted much quicker and more efficiently that way.
 
Vodapoop have always been crap for me, had two 12 month contacts with them and both times i felt raped at the end of them.

Orange and O2 have serverd me best in the past.
 
Amazingly Ive been with Voda for 12 years on my personal contract and never had one issue with them.

O2 however are complete 'tards' as far as I'm concerned and Ive just happily moved my business contract to Voda which included porting the number and it went through without missing a beat.

I guess companies are only as good as your last experience with them.
 
ManCuBuS said:
Amazingly Ive been with Voda for 12 years on my personal contract and never had one issue with them.

O2 however are complete 'tards' as far as I'm concerned and Ive just happily moved my business contract to Voda which included porting the number and it went through without missing a beat.

I guess companies are only as good as your last experience with them.
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Pretty much the same here, took out my first Voda contract in 98, been with them ever since. Tried switching to Orange and '3' and had problems on both occasions, Orange kept trying to deliver the phone to the wrong address (even going so far as to say why didn't i just go wait at the address, my mums house 70 miles away, to get my phone rather than waiting at my house!) and '3' were just useless at everything, never delivered the phone and started debiting me for the contract.
 
vodafone are ace to me customer service wise

its why im trying to find ways to stay with them even though the phones they offer arent that great at the moment

also id be cancelling that direct debit if i where you.
 
Well, I'm not a web relations bloke, but for about another 4 weeks I still work there. Looks like a colossal balls up - if you cant get any satisfaction on the phone, then pop it into a letter as somebody else suggested.
 
I understand your anger, it's a real mess-up. However, I've been with Voda for almost a decade and had practically no issues with them. You're just unlucky
 
Voda surprisingly have been very good to me since taking out a 2 yr contract with the HTC Magic back in May...sold the Magic and was desperate to get another phone as i didnt really fancy paying £600 odd to end my contract early.

So rung them up and told them of my situation and they were nice enough to sell me a phone offline for £300 and usually that entails them having to extend my contract by a further 6 mths...but the guy i spoke to said dont worry about the 6mth extension and also managed to reduce my tariff to £30pm...so result for me there \o/...also threw in 3 mths free insurance too.

Saying that Tmobile have also been very good to me as well.

Looks like the OP just got unlucky.
 
I guess all mobile phones companies can be pretty useless at one time or another.

I'm with Orange and they offer a service called Best Plan, where they look at your phone usage over a 6 month period, compare it to the tariff you're on and suggest alternatives if needed.

I was on Dolphin 35, which gave 600mins and unlimited texts, for £35pm. I've not been over 200mins for over 6 months, so was quite surprised when they suggested I was already on the correct tariff for my usage.

I logged into my account via their website, went to Best Plan and they'd somehow worked out that I should probably be using their Dolphin 45 tariff with 900mins per month!

Bemused, I phoned customer services and inquired as to why they wanted me to pay them £45pm for over 4 times the inclusive minutes I was currently using, the chap agreed with me and knocked it down to 200mins with unlimited texts for £20pm.

A week or so later, they sent me a very pretty mailshot in the post with all the details of my old plan and how they'd done careful calculations to conclude that I was already on the most suitable tariff!
 
Been with O2 for over 5 years and vodafone for 1 year and no real problems with either... O2 has been completely no frills does what it says on the tin nothing more nothing less... vodafone has been a little varied - they went the extra mile to get my new phone out to me next day but I've had some bother from their outsourced marketing - which took a little while to resolve but they've credited me my bill this month as compensation so I can't really complain.
 
I think they're all much of a muchness tbh. Personally I've been on three different networks and found them all about as competent (or otherwise) as each other. It's just down to your own personal experience.

frakker said:
...I feel it’s done its job amicably.
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Well done on the apostrophes but I think you mean "admirably" :D
 
I nominate three as not only the worst customer service of any mobile phone network but as the worst customer service of any company I have ever had to deal with.
 
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