Vodaphone took two payments

Jon12345 · 15 Oct 2009 at 13:09

I bought a 3g dongle from a Vodaphone shop the other day. When I checked my bank statement, it showed 2 x £35 payments sent out instead of just one. So I took my bank statement and showed it to them in the shop. The guy said the manager wasn't there so can he take a photocopy. I blanked out my account number and sort code just in case. My payment was by credit card anyway.

He phoned today and said I have to go in there to get a refund back onto my card. But that involves another trip there which I don't want to do.

Do I really have to go in there? Any other solutions to me?

Jon

MikeHunt79 · 15 Oct 2009 at 13:11

Jon12345 said:
Do I really have to go in there? Any other solutions to me?

Jon

chargeback maybe

Redman · 15 Oct 2009 at 13:18

Jon12345 said:
He phoned today and said I have to go in there to get a refund back onto my card. But that involves another trip there which I don't want to do.

Do I really have to go in there? Any other solutions to me?

Jon

Just go in the shop the next time you're in town, don't make a specific trip. It wont be a problem I wouldn't have thought.

Ben_Vodafone · 3 Dec 2009 at 10:35

Hi Jon12345,

Really Disappointed to hear about this,
Could you get in touch with me at this link here, so I can make sure this gets resolved for you.
When replying, could you include WRT135 in the subject line. Also could you copy this web link and your user name into the body. This will ensure I get your message

Many Thanks
Ben

Web Relations Team
Vodafone UK

ScarySquirrel · 3 Dec 2009 at 10:36

LOLWUT?

Hi Vodafone.

antijoke · 3 Dec 2009 at 10:37

Ben_Vodafone said:
Hi Jon12345,

Really Disappointed to hear about this,
Could you get in touch with me at this link here, so I can make sure this gets resolved for you.
When replying, could you include WRT135 in the subject line. Also could you copy this web link and your user name into the body. This will ensure I get your message

Many Thanks
Ben

Web Relations Team
Vodafone UK

Oh sweet jesus, do you guys just scour the web looking for stuff like this?

Jon12345 · 3 Dec 2009 at 10:37

Sorted now. Took a morning off work to get into the shop.

iamdjdz · 3 Dec 2009 at 10:38

Epic.

Here Ben Vodafone, I need to talk to someone about getting refunded for my bills for a few months, I have a valid reason and was told to contact someone but as yet have not done so. Reading between the lines can you give me a suitable link to the department I should talk to?

neil3k · 3 Dec 2009 at 11:16

they get paid to google

ace job

Burnsy2023 · 3 Dec 2009 at 11:19

Surely if it's a DD you could have got your bank to refund you?

mame · 3 Dec 2009 at 12:00

Vodafone still owe me about £37 from about 5 years ago. Good luck.

iamdjdz · 3 Dec 2009 at 12:02

Burnsy2023 said:
Surely if it's a DD you could have got your bank to refund you?

It's unfortunately not that simple, I actually probably should give vodafone a ring about it, but I've been lazy.

Burnsy2023 · 3 Dec 2009 at 12:35

iamdjdz said:
It's unfortunately not that simple, I actually probably should give vodafone a ring about it, but I've been lazy.

If it's a DD made in error by Voda, is's covered by teh DD guarantee and should be that simple.

iamdjdz · 3 Dec 2009 at 12:47

Burnsy2023 said:
If it's a DD made in error by Voda, is's covered by teh DD guarantee and should be that simple.

No, it's not an error on their part, or mine. I've been told by the police I can claim for half of a year of having to pay for an unused contract if that makes it clearer... I don't want to go into details though, and I didn't contact the police about it, sorry for talking in riddles.

Espi_Vodafone · 7 Dec 2009 at 15:48

Hi everyone,

If you would like to contact us about anything regarding Vodafone then you are more than welcome to get in touch by clicking this link.(Please quote the code WRT135 in the subject line and post a link to this thread and your user name in the message body. This will ensure that the message reaches us directly.)

We have a good level of communication with the rest of the business and will do everything that we can to get your questions answered and your issues resolved.

All the best,

Espi
Web Relations Team
Vodafone UK

Bevysters · 7 Dec 2009 at 17:10

Are vodafone employees trolling the forums now. Quite scared......

Rids · 7 Dec 2009 at 20:27

Some of us have been trolling here for years!

Although I do it for fun when not at work, damn... I could be claiming overtime for this.

Rroff · 8 Dec 2009 at 01:59

love it... people complain if they don't get good customer service and still moan when a company makes an effort lol... from my experiences vodafone web team are pretty good at getting things sorted.