A few months back my dad ordered a new Mondeo Titanium X with the style pack. He went into Arnold Clark Ford dealership yesterday to pick it up, but there was a problem. It didn't have the style pack on it. As far as i'm aware the style pack means it has 18inch wheels and tinted windows and whatever else.
The salesman told him it was registered, with the plates on it, and taxed and that he had to take it. Then he slightly changed his tune and said "oh well we will refund the style pack option"
Good old dad told him he could shove it, and asked to speak to the manager.
After some back and fourth they admitted that it was their fault/problem.
Problem is he's now been told it could take another 3 months to get the exact car he wants. I told him to make sure that he doesn't pay any extra or anything, or they give him any less for his current car in trade in. Make sure the figures are on paper and set in stone.
What a **** up!
And seriously, are all car's built to order now?
The salesman told him it was registered, with the plates on it, and taxed and that he had to take it. Then he slightly changed his tune and said "oh well we will refund the style pack option"
Good old dad told him he could shove it, and asked to speak to the manager.
After some back and fourth they admitted that it was their fault/problem.
Problem is he's now been told it could take another 3 months to get the exact car he wants. I told him to make sure that he doesn't pay any extra or anything, or they give him any less for his current car in trade in. Make sure the figures are on paper and set in stone.
What a **** up!
And seriously, are all car's built to order now?
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