Appologies for yet another e-bay thread in GD - been sold a bad HD!

MikeHunt79

MikeHunt79

MikeHunt79

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Long story short, ordered a hard drive a few days back, described as

'Ex demo might have been used once or twice but still as new and fully working also under manf warranty for more than 2 years'

It arrived today, so I popped it in the laptop, and ran HDtune and done an error scan, and found 3 bad sectors.

I've already asked for a refund, but is there I need to be careful of in case he says that he did not receive the returned item? Is it worth using special delivery? Also, can I claim for the postage costs as I'm having to send it back at my expense because of the seller's mistake!

Top tip: Spend the extra few quid, get a new HD.
 
You send it back without tracking = Seller says he never received it back.

What was the cost of the HDD?

<£50 use RMRD
>£50 use RMSD

I would also take a photo of the serial codes and everything on the HDD as well as the readouts from HDTach/Tune just in case he tries it on.

Also how was it sent?
If it was insured and there is any possibility that the damage was caused during transit then you maybe able to get him to claim on the insurance to provide you a new HDD.
 
I'd go back to the manufacturer, however it might be quicker to go back via the seller if he's understanding.

E.g. I had to send a WD drive back to Germany + RMA testing = 2 weeks without drive.
 
EVH said:
I'd go back to the manufacturer, however it might be quicker to go back via the seller if he's understanding.

E.g. I had to send a WD drive back to Germany + RMA testing = 2 weeks without drive.
Click to expand...


I recently sent a faulty Raptor back to WD (within UK) and they sent me a replacement drive first but put on my CC £100 on hold until they receive my faulty drive back within 30 days. Works for me.
 
~Divine~Wind~ said:
You send it back without tracking = Seller says he never received it back.

What was the cost of the HDD?

<£50 use RMRD
>£50 use RMSD
Click to expand...
It was £55 so I'll use RMSD.
~Divine~Wind~ said:
I would also take a photo of the serial codes and everything on the HDD as well as the readouts from HDTach/Tune just in case he tries it on.

Also how was it sent?
If it was insured and there is any possibility that the damage was caused during transit then you maybe able to get him to claim on the insurance to provide you a new HDD.
Click to expand...
By the looks of the postage label, it was sent recorded - signed for. I have no idea how much is was insured for, but it was wrapped in a ton of bubble wrap so it was well packed.

Nice idea with the photo's, I'll make sure I'll save my screenshots.
EVH said:
I'd go back to the manufacturer, however it might be quicker to go back via the seller if he's understanding.

E.g. I had to send a WD drive back to Germany + RMA testing = 2 weeks without drive.
Click to expand...
Well, I need a working drive for this weekend really, as my existing drive has decided to die and now I can't use my laptop! Bit of a pain, but live and learn, I think next time I need a (working) drive at short notice I'll buy from a retailer.

Ironically, I have to RMA my old WD drive, and this supposedly working drive is also another WD. I guess if I go RMA them, I could RMA them in the same time, but I have a feeling this may throw a spanner in works if I do this and may only get 1 drive back...
 
Last edited:
apatia77 said:
I recently sent a faulty Raptor back to WD (within UK) and they sent me a replacement drive first but put on my CC £100 on hold until they receive my faulty drive back within 30 days. Works for me.
Click to expand...

This was YEARS ago, so it could well have changed :p
 
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