DSR - Distance Selling Regulation

support_bae · 10 Jan 2010 at 22:46

Does this mean if I purchase something on the internet and if I don't like it, I can return it for a refund within 7 days?

If I bought a 24" monitor and decided I didn't like it, could I return it for a refund?

Or does it only apply when you return it un-used/un-opened?

Cheers much

Maccy · 10 Jan 2010 at 22:50

You can return anything up to 21 days IIRC - http://www.opsi.gov.uk/si/si2000/20002334.htm

support_bae · 11 Jan 2010 at 13:34

Is it 7 or 21 days?
Would like to know before I buy a £450 monitor.

stoofa · 11 Jan 2010 at 13:41

No idea where the 21 days came from - its 7 days as far as I know.
Also remember that the DSR is NOT a "try before you buy" system.
It is a system whereby you have the same options to examine something in the same way you would have in a shop.

DB_SamX · 11 Jan 2010 at 14:04

Make sure you read the DSR carefully. I've returned something before, quoting it, without any problem.

Direct.gov does a good leaflet iirc.

Slogan · 11 Jan 2010 at 14:21

It's 7 days.

And don't be taken in by the '10% restocking fee' that some places charge for returning an item. The BBC had an expert on before Christmas (a feature on Breakfast, about returning unwanted Christmas presents) and apparently such a fee isn't legit.

Which was interesting as I've paid it before.

GingerNinja1989 · 11 Jan 2010 at 14:23

Why would you order a £450 monitor without checking it out first?

mattyfez · 11 Jan 2010 at 14:26

GingerNinja1989 said:
Why would you order a £450 monitor without checking it out first?

You cant check for dead pixels before you take delivery!

Tombo · 11 Jan 2010 at 14:27

How would you?

[DOD]Asprilla · 11 Jan 2010 at 14:47

Sorry for the hijack, but I've got a Q about the DSR as well:

Is there anything in the regulations about when the supplier should take payment? I thought the were only supposed to do it on dispatch, but is this just best practice rather than law?

GingerNinja1989 · 11 Jan 2010 at 14:56

mattyfez said:
You cant check for dead pixels before you take delivery!

True, that. Had a daft moment there.

Tombo said:
How would you?

Rsearch the model you want, go to look at it, and then decide, as opposed to buying straight off the net and chancing it.

arknor · 11 Jan 2010 at 15:02

mattyfez said:
You cant check for dead pixels before you take delivery!

you cant in a shop either?

Is there anything in the regulations about when the supplier should take payment? I thought the were only supposed to do it on dispatch, but is this just best practice rather than law?

they usually do it when they process your order to make sure you actually have money before they waste time picking your order and getting it ready for despatch

capriboy1978 · 11 Jan 2010 at 15:42

[DOD]Asprilla;15709850 said:
Sorry for the hijack, but I've got a Q about the DSR as well:

Is there anything in the regulations about when the supplier should take payment? I thought the were only supposed to do it on dispatch, but is this just best practice rather than law?

arknor said:
you cant in a shop either?

they usually do it when they process your order to make sure you actually have money before they waste time picking your order and getting it ready for despatch

It's upto the retailer and their T&C's when they take payment. OCUK charge on order, most don't, which means if your order is OOS you either leave the money in their pockets or ask for a refund. Nothing illegal about this whatsoever and unless there's anything else going on afaik it's not even a tort.

Morgoth · 11 Jan 2010 at 16:00

The DSR is great for us customers, I'd hate it if I were a retailer though. If you read through the whole thing it's surprising just how far you can take the mickey if you feel so inclined; for example you are allowed to return an item with no regard to it being in re-saleable condition (obviously it can't be damaged) and furthermore you can claim back for postage as well. Purely because the DSR is there to ensure customers are not left out of pocket to examine goods and as delivery is part of the contract formed then that should be refunded too.

Vesta_Man · 11 Jan 2010 at 16:03

Errr you can't claim back postage!
The only time you can 'legally' claim back postage is for DOA or if the product is not as described.
For DSR the cost of returning the product is the buyers responsibility.

Greebo · 11 Jan 2010 at 16:06

Vesta_Man said:
Errr you can't claim back postage!
The only time you can 'legally' claim back postage is for DOA or if the product is not as described.
For DSR the cost of returning the product is the buyers responsibility.

I think he meant you get what they charged you to deliver the item to you refunded as well as the original cost of the item.

Vesta_Man · 11 Jan 2010 at 16:12

Greebo said:
I think he meant you get what they charged you to deliver the item to you refunded as well as the original cost of the item.

Sorry my bad, and yes I agree they are legally obliged to refund you in FULL including outbound P&P.

support_bae · 12 Jan 2010 at 00:58

Slogan said:
It's 7 days.

And don't be taken in by the '10% restocking fee' that some places charge for returning an item. The BBC had an expert on before Christmas (a feature on Breakfast, about returning unwanted Christmas presents) and apparently such a fee isn't legit.

Which was interesting as I've paid it before.

This is good to know. If I'm not happy with my monitor I will send it back.

DSR - Distance Selling Regulation

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