Overclockers Support Line ?

[omaragha]

Dear Friends,

A question for you all,

I recently bought (3 months ago) an overclocked bundle i5 3.6Ghz on a P55 chipset. I bought an overclocked bundle as I obviosuly I dont have the skill set to do it myself. Anyway I now have a 3GS Iphone which I would like to sync with my computer but there are known issues with P55 motherboards. I now need to update my BIOS to fix the problem, the problem I have is that I dont want to do that due to the overclocked settings. So, naturally I called the Overclockers systems support line for support.

I have been told:

- If I touch the BIOS then the warranty will be voided
- They dont support every version of BIOS as there are too many (fair point!)
- I can try the update but if it becomes unstable dont call us
- They cant tell me what version of BIOS they currently ship with oveclocked bundle I have, as they are still selling it. So if they are shipping a later version of the BIOS I have then I will at least know if a later version is stable, dont they have a QA process, how do they know if they are receiving mobo's with the correct version of BIOS before they start their overclocking process?
- I have also been told that if I flash the BIOS and it doesnt work with the overlocked settings then I cant flash it back anyway.
- The chap I was speaking to wasnt the guy that dealt with the bundles in the team, yet when I asked to speak to the other guy I was told he was too busy with other activities, am I not as important now that I have given them my money?

So in summary I hve spent more than £800 on components for a PC that doesnt sync with my iphone and nobody that can help.

Any ideas gang ?

 

[Akempster]

i know how you feel, ordered some bits back in november and got them around 2 weeks ago with some of them brke, it would cost me more in delivery costs to RMA it than to order new ones, ovc customer service is appauling at the moment, but really this thread should be in a different section

 

[EGuitarStar]

I can see the issue from your side and OCUKs. What I recommend for you to do is to:

1. Make a backup of your current BIOS.
2. Write down all overclocked values on paper.
3. Update BIOS and input the overclocked values you wrote down into new BIOS.

Of course you do this at your own risk and be sure you understand what you are doing before deciding to go ahead with this. There is no guarantee that the overclocked values will be stable with new BIOS.

To be honest I do not think OCUK are being unfair here. It would require so much time and effort if they had to do all the time comsuming checking for every BIOS release on each overclocked bundle.

Also be sure that there is no other work around without having to update BIOS in order to get your iPhone working.

 

[BIGBC]

This is one of the many reasons I disagree with pre-overclocked bundles/systems. Overclocking is likely to require maintenance. Just shipping one as a done product without really any view to fix any problems that may occur is a poor idea imo.

OP, if syncing to your iPhone is that important to you then I suggest you learn to overclock. I know you shouldnt have to having payed the premium but theres very little you can do.
As already mentioned, go into your BIOS and make a physical record of the overclocked settings for future reference. It is likely to be very similar on the new BIOS.
Read into the overclocking process, there are plenty of guides and resources on this forum aswell as available through Google.

3.6GHz is actually a very easy overclock to achieve on an i5.

 

[Geek.]

what i do is take a digital pictures of all the bios pages and print them out that way i just input the infomaton when i have done the bios update!

 

[JonJ678]

Overclocking is likely to require maintenance.

This. Even more so with the prebuilt watercooled overclocked computers.

On the bright side, 3.6ghz should be a trivial overclock for an i5. Have you got a couple of days spare? Good chance you'll end up with it running faster than 3.6 if you want it to.