7 day cooling off period...

Tefal · 2 Feb 2010 at 17:38

D D Danneh said:
No, but they'd usually have a display version which is designed to be used.

Not for everything they sell they don't.

Are you allowed to just walk up, rip open the packaging on something, have a quick play with it and then give it back to the store

No, you say "can you open/get one of these for me to test".

Richie · 2 Feb 2010 at 17:39

Neodite said:
So you guys have never got say a few tops from an online shop, got them and either not liked them or they have not fitted and just kept them anyway because it's morally incorrect?

The diff is you didnt buy them with the intention of using them and then returning them. If the OP is saying he will keep it if he likes it then thats diff but going by the OP words, this is NOT the case

Deep said:
I want to purchase a Cowon S9 MP3 player from Amazon. I want to buy it, try it and return it.

brainiac ghost said:
The law disagrees with you...

Whats lawful and whats morally correct dont always go hand in hand now do they....

Vulcan · 2 Feb 2010 at 17:42

brainiac ghost said:
..

As stated, it is not the law. What was posted is a guide, but guides aren't used in court.

Here's part of the actual law, see your own link for details.

Sect 17

(2) The consumer shall be treated as having been under a duty throughout the period prior to cancellation—
(a) to retain possession of the goods, and
(b) to take reasonable care of them.
(3) On cancellation, the consumer shall be under a duty to restore the goods to the supplier in accordance with this regulation, and in the meanwhile to retain possession of the goods and take reasonable care of them.

If the product can no longer be sold on, you have failed to take reasonable care of it.

Tefal said:
Would it be morally incorrect to ask to hear the mp3 player in any number of high-street stores?

To remove the packaging, and then "test" it out for a days and then give it back. Yes, morally wrong. Not to mention they would usually say no if it was sealed anyway.

@Neodite - Clothes are different, we are talking about a sealed MP3 player here.

D D Danneh · 2 Feb 2010 at 17:44

Tefal said:
Not for everything they sell they don't.

No, true they don't, so:

Tefal said:
you say "can you open/get one of these for me to test".

Yep, and there's nothing wrong with that. However if you purchase something online, there are the costs of postage to consider. If it costs them £5 every time you ask to open one of the products in the store, they'd be more likely to say no.

chriscpritchard · 2 Feb 2010 at 17:53

Longbow said:
If the product can no longer be sold on, you have failed to take reasonable care of it.

That's not what it means, it means that one can test the product and if they don't like it then they can return it (as they can in a shop with a camera!)

Brian Stuart · 2 Feb 2010 at 17:54

DSR is the law Look at this

Tefal · 2 Feb 2010 at 17:56

Longbow said:
If the product can no longer be sold on, you have failed to take reasonable care of it.

The goods can be sold on though as long as they are not physically damaged he can send them back.

That is what the DSR is for.

Vulcan · 2 Feb 2010 at 17:56

brainiac ghost said:
That's not what it means, it means that one can test the product and if they don't like it then they can return it (as they can in a shop with a camera!)

Show me in the law where it says this.

Uther · 2 Feb 2010 at 17:58

Hmmm wonder how much stuff we buy online is not quite as new and unused as we think...
I think getting it just to try,with absolutely no intention of buying it,is taking the P somewhat.

peetee · 2 Feb 2010 at 17:58

Why do you want return it before you have even tried it OP?
You can do that, but whats the point? You're just abusing a system thats put in place to protect consumers.

SlugForAButt · 2 Feb 2010 at 17:59

brainiac ghost said:
The law disagrees with you...

Wrong.

The fact that the OP can maybe get away with this is not why the law was introduced. The law was introduced to protect agaist misselling mostly which this is clearly not.
If the OP is wanting to try one out he should get off his lazy arse and go into town to check one out in a shop instead of costing the rest of us money by defrauding an online seller. These costs will be recovered from somewhere, i.e me and all the other honest buyers..

And how someone can be so stupid as to come onto an online sellers site and ask about doing an online seller out of some cash is beyond me. :rolleyes:

mmj_uk · 2 Feb 2010 at 17:59

Legally it's fine you have unconditional right to return it within the cooling off period, it's fairly unethical though if you have no intention of keeping it as the act isn't there so that you can borrow and test things.

Tefal · 2 Feb 2010 at 18:00

SlugForAButt said:
If the OP is wanting to try one out he should get off his lazy arse and go into town to check one out in a shop

or you could actually read the ****ing thread.

No store near me stocks it.

Richie · 2 Feb 2010 at 18:05

The "problem" here is not a legal one, its a moral one...

Anyone that says buying things to try them/use them with no intention of keeping it and sending them back is fine really needs to check their moral compass IMHO...

PhillyDee · 2 Feb 2010 at 18:10

Do I agree with the law . . No.
I merely linked exactly as stated. There are a lot of people who think that this is perfectly fine. Overclockers B-Grade stock is exactly that. Opened items, returned, warranty claims etc.

chriscpritchard · 2 Feb 2010 at 18:13

mmj_uk said:
Legally it's fine you have unconditional right to return it within the cooling off period, it's fairly unethical though if you have no intention of keeping it as the act isn't there so that you can borrow and test things.

I agree, it's not, but the DSR allows it.

me227 · 2 Feb 2010 at 18:24

brainiac ghost said:
That's not what it means, it means that one can test the product and if they don't like it then they can return it (as they can in a shop with a camera!)

Why does everybody think it's within the law to do this? :confused:

chriscpritchard · 2 Feb 2010 at 18:25

Longbow said:
Show me in the law where it says this.

Where in the law does it say that it must be returned unsealed? The only relevant reference I can find is:

OPSI said:
section 13. (d): "for the supply of audio or video recordings or computer software if they are unsealed by the consumer"

Implying that other goods can be unsealed

PhillyDee · 2 Feb 2010 at 18:25

me227 said:
Why does everybody think it's within the law to do this?

You can return goods online for no reason whatsoever, but not goods bought in a store.

SlugForAButt · 2 Feb 2010 at 18:26

Tefal said:
or you could actually read the ****ing thread.

Maybe the OP should stop lying!

You telling me that he doesn't have a Dixons, Curry's near him? They stock them and they were the only 2 that I checked. You backed the wrong horse here Tefal.

Stop talking crap and go and check one out!