Does anybody else hate the way BT bills you ?

Things change I've changed

Things change I've changed

Things change I've changed

Soldato
Joined
27 Jul 2005
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The Orion Spur
[rant]

Basically all I want is to be charged monthly for the services and calls used within each monthly period, nice and simple, currently I'm paying via DD for my BT, but it's a farce, your not really paying your bill monthly because you still get charged for all your services per quarter in advance and all your DD payments do is help contribute towards that quarterly bill, and then on top of that you have to balance your direct debit payments with your call charges every quarter, it's such a silly system, and I can only imagine BT do it this way to make extra money.

Why on earth they can't just take it out monthly including call charges used that month like you get billed via a mobile phone service I'll never know, having my bill come through every quarter is so stressful, which is why I'm moving across to Post office Home phone because they actually bill you monthly properly, call charges included + services used, per month, after each month, and not in advance, exactly like a mobile phone contract, nice and simple, why can't BT do that?

Basically BT's pay monthly plan is really DD disguised as a quarterly bill.

[/rant]
 
gumbald said:
Stressful? Just put the money in a jar or something if you can't resist spending it otherwise.
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It's not to do with the money, it's the complicated bill structure, I like to know exactly what I'm paying for and I like to pay for it in a simple manner, and I hate paying for service in advance, maybe 'stressful' was a strong word but knowing this place it will get picked up and taken out of context.
 
lowrider007 said:
[/rant]
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i feel the same.

they did the same to us and after 3 months they charged us 3 months in advance again.
when questioned why...they replied with oh someone(bt employee) thought you wanted to cancel so they cancelled the DD then realised it was a mistake so they put it(the DD) back on the system, but as its been put back on now we have to charge you 3 months in advance again....what a **** take.

i would have liked to have gave them a nice mouth full stating its their fault so why should we suffer but it was the other half and she just agrees to anything anyone says.


i dont even need the damn phone i have more free minutes left over than i use on my mobile contract....its only for the internet that we got the landline.
 
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You need a degree in accounting to understand a BT bill. I did really annoy me when I was a student as they took a huge amount of money every quarter for the "free" extras they force you to have when you sign up. The next quarter they refund you for the "free" services and so on until you end the contract. What made it even more annoying was that the line was used for DSL services only, not a single call was made from it. It was impossible to tell what I was paying for from reading the bill as it was so confusing with the debit and credits all over the place.
 
Bill / 3 = Cost per month

Code: 
Bill period: 13 Oct 2009-12 Jan 2010

Usage charges		 £1.52

Your benefits           -£3.75

Rental charges		£38.50

Credits		        -£0.14
Total now due
(inc VAT)		£36.13

Therefore, it works out I was charged £12.04 p/month :)

Their website has some decent stats, if you ever need to see exactly how you've been charged including usage;



I switched to paperless billing so it's even less. Simples.
 
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BT have been sending me a broadband statement saying they owe me £19.99 for about 3 or 4 years. I don't have hours to call them up and sort it out though.
 
You can definitely choose to be billed monthly, I rang them up and arranged it for my parents when they kept whinging at me every time I was round about their quarterly bills.
 
BT's billing is stupid. I've moved to talktalk and I'm very pleased. £20/month for all anytime calls and 8mb broadband.

This is what my bill looks like online...

talktalk.png
 
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Steve2000 said:
You can definitely choose to be billed monthly, I rang them up and arranged it for my parents when they kept whinging at me every time I was round about their quarterly bills.
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Yes you can pay monthly but you still get a quarterly bill, even if you go paperless the bill is generated on-line, your call charges per month are not deducted on a monthly basis, but on a quarterly basis, your monthly payments just go towards your quarterly bill.

What I'm saying is that I want to be billed in the same way Mobile phone companies and now other residential phone company's bill you, per month for the services used and for the calls used in that period, that way your direct debit payments don't have to get re-adjusted every quarter, otherwise you end up over paying them and never seeing that money as it gets credited back onto your acc in completed ways over a period of time, or you end up either under paying them are are left with a deficit.


msm722 said:
BT's billing is stupid. I've moved to talktalk and I'm very pleased. £20/month for all anytime calls and 8mb broadband.

This is what my bill looks like online...

talktalk.png
Click to expand...

That is honestly beauty to my eyes, I can't beleive how simple that is.
 
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