CUSTOMER REVIEW STATISTICS - JAN '10

recieving faulty items is part of the product experience, he should have waited until he got it replaced before reviewing so he could actually give some input on the product but mentioning he received a faulty one is useful info.
 
BIGBC said:
recieving faulty items is part of the product experience
Click to expand...

LOL, yeah, a poor product experience. Mentioning the fact that the product had to be returned is worth noting in the review.
It depends really on if the user returned it for a replacement (in which he should really wait and then review the (hopefully) working product, and can mention that it took two goes to get it right), or if that was the end of it and he returned it for a refund and tried a different product. In which case I would classify that as a legit review. You buy a product, it doesn't work as advertised and you return it and go for a different brand. Nothing wrong with making people aware that the product could arrive faulty.
 
UberTiger said:
LOL, yeah, a poor product experience. Mentioning the fact that the product had to be returned is worth noting in the review.
It depends really on if the user returned it for a replacement (in which he should really wait and then review the (hopefully) working product, and can mention that it took two goes to get it right), or if that was the end of it and he returned it for a refund and tried a different product. In which case I would classify that as a legit review. You buy a product, it doesn't work as advertised and you return it and go for a different brand. Nothing wrong with making people aware that the product could arrive faulty.
Click to expand...

I have returned it for a refund as im keeping away from netgear from now on as i had to return my gigabit switch as that arrived with a loud buzzing power supply, so unfortunatly thats all i can put.
 
But wouldn't you say receiving faulty items is in itself a 'review' of the product. I'll admit that it doesn't tell you about the functions of the product, and yes occasionally you have a faulty product here and there, but what if it's a common problem with that specific product.

For example, many people have had problems with a range of Seagate Barracuda hard drives and that it has a higher fail rate within the first month compared with other brands, myself being one of them, and this is a wide spread problem. Due to this experience, i no longer buy Seagate hard drives, but if other people were to read the reviews just saying that they are all fine and dandy, then they'll have no problem buying the product because they'll not know otherwise, but if they were to know that it has a higher chance of failing than other products, would they then not look for an alternative?
 
The router review seems fine in my opinion he has stated he got the product is finding an issue with it. Has noted he has had troubleshooting from netgear and it has been deemed faulty and to return it. Seems like a review to me. He didnt go into several paragraphs but it is still a review :confused:
 
Seems ok to me - it gives an indication of reliability/quality, if dozens of people are complaining about something, the shopper can see that perhaps this product has issues with QC compared to a rival product. If it is an isolated incident then people can brush over it (as I would do) as a one off, random fault.

There is value of some sort to be had in most views/comments.
 
Razor-BladE said:
But wouldn't you say receiving faulty items is in itself a 'review' of the product. I'll admit that it doesn't tell you about the functions of the product, and yes occasionally you have a faulty product here and there, but what if it's a common problem with that specific product.

For example, many people have had problems with a range of Seagate Barracuda hard drives and that it has a higher fail rate within the first month compared with other brands, myself being one of them, and this is a wide spread problem. Due to this experience, i no longer buy Seagate hard drives, but if other people were to read the reviews just saying that they are all fine and dandy, then they'll have no problem buying the product because they'll not know otherwise, but if they were to know that it has a higher chance of failing than other products, would they then not look for an alternative?
Click to expand...

I agree 100% just because OCUK may not see this as a review in their eyes, does not make it "not a review" if I was reviewing a PSU for example and it blew up on the first test I would then say recieved a PSU, it blew up, wont be using another.....
 
Nice, I really think that with some proper guidlines and a being a little more relaxed with reviews that it can really start to work and reviews will be varied and hopefully usefull. Thanks spie
 
I never purchase anything without looking at reviews, ever ! I always cross reference reviews with numerous sites. I tend to spend money on top end products.

I'm always interested in bad reviews, not just gimped ones, the more technical side of the bad review, whether it's a user error or product error. I hardly ever look at OcUK's reviews, because the vast majority are in favour of the product.

It would be nice if OcUK included a simple template for products for people to review.

Packaging:
Ease of fitting:
Ease of use:
Performance:
Value:

I'm glad that OcUK are making in-roads into personal reviews of products. Although, I'm sure OcUK will have a good look at products before selling them.

This is good for both parties.
 
dirk_diggler said:
Its great to see more transparency on these reviews are handled
Click to expand...

We are a company who actually values and listens to it's customers. We are always striving to improve things, both in terms of prices/products and in the service you are offered, right down to ease of use.
 
hmmmm might actually bother writing some reviews now that i can see how you deal with reviews. I didn't before previously because for some reason one of mine never got published (and it was positive) plus the huge number of positives and negatives looked a little suspicious. Good move on OcUK's part, might get a good amount of reviews now people can see how you are dealing with this.

EDIT: i retract the bit about my review not getting put up, it seems it did just took a while.
 
Last edited:
It's fair enough if it's a system built by OcUK.
But even if it's another product and there were issues with returning or OcUK's handling of the situation, then it could be relevant to prospective buyers. It works both ways though, a review could say have the first one was duff, but OcUK handled the replacement brilliantly or the first one was duff and it was a pain in the ass to get the situation rectified. But that's where a response box could come in handy if OcUK wanted to post a personal response to a bad review to rectify the situation or show how it was put right.
These reviews aren't on an independent review site, their affiliate with the shop, so surely the actual shopping experience is relevant too?
 
Nice to see a company being so open and in direct contact with consumers like this, hopefuly the reviews will get a bit better now.
 
I find it strange that we are told that low star reviews are not rejected, however when you try and submit a low star review as I did, it comes up and tells me that I have put in the wrong security text. I tried this several times and it only worked when I raised my star rating to 5. I appreciate that my review will now be rejected since it is a bad review of a product that I gave 5 stars too. Either there is a bug in your system or this is a sneaky way of preventing bad reviews.
 
You must log in or register to reply here.
Back
Top Bottom